Mercy Muiruri

Account Manager/ Project Manager at Creative FCB (Formerly Creative VMLY&R)
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Contact Information
us****@****om
(386) 825-5501
Location
KE

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Experience

    • Kenya
    • Advertising Services
    • 1 - 100 Employee
    • Account Manager/ Project Manager
      • Oct 2020 - Present

      Nairobi County, Kenya Project Planning, Leadership Skills, Client Relations, Organizational Skills, Relationship Building, Risk management, Financial management, Inventory planning, Budgeting and forecasting, Negotiation, Analytical, computer, math, and problem-solving skills, Website Management, SEO, Strategic Thinking, Time Management, Customer Service, Collaboration, Teamwork, Attention to Detail, Problem-Solving, Decision Making, Interpersonal Communication, Organization Skills, Strong project management, and… Show more Project Planning, Leadership Skills, Client Relations, Organizational Skills, Relationship Building, Risk management, Financial management, Inventory planning, Budgeting and forecasting, Negotiation, Analytical, computer, math, and problem-solving skills, Website Management, SEO, Strategic Thinking, Time Management, Customer Service, Collaboration, Teamwork, Attention to Detail, Problem-Solving, Decision Making, Interpersonal Communication, Organization Skills, Strong project management, and leadership skills. Key Contributions: •Contributed to increasing business volume by 30% over the course of a year by suggesting and implementing new customer service initiatives. •Recovered 15 dormant accounts. Strategized with team to win market share from competitors. •Oversee a team of 10 tech teams to successfully manage 12+ major technology releases per year with projects. •Achieved 100% customer satisfaction rating on all projects managed by developing long-term partnerships with clients. •Introduced new plug-ins and extensions to make the website more usable and interactive. Show less

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Front-end Developer & Senior CMS Developer
      • Oct 2018 - Sep 2020

      Nairobi, Kenya Was a seasoned front-end developer with expertise in HTML, CSS, and JavaScript. I specialize in translating design concepts into user-friendly web interfaces, ensuring cross-browser compatibility and responsive design. I prioritize performance optimization and accessibility. I managed the CMS application development team, offering hands-on technical assistance throughout the entire project lifecycle. Led the coordination efforts between the development team and other departments… Show more Was a seasoned front-end developer with expertise in HTML, CSS, and JavaScript. I specialize in translating design concepts into user-friendly web interfaces, ensuring cross-browser compatibility and responsive design. I prioritize performance optimization and accessibility. I managed the CMS application development team, offering hands-on technical assistance throughout the entire project lifecycle. Led the coordination efforts between the development team and other departments, ensuring seamless CMS application development. Actively participated in CMS Monitoring Board meetings and collaborated with various offices to meet project goals. Streamlined internal and external communication channels for CMS applications and proactively monitored the database for optimal performance to guarantee a smooth end-user experience. Show less

    • 1 - 100 Employee
    • CMS Developer
      • May 2017 - Sep 2018

      westland Analyzed and implemented change requests for the CMS application. Oversaw CMS administration, including user management, adding new CMS, and related activities. Expertly created ad hoc query reports. Guided the removal of duplicate cases when identified. Evaluated database changes to ensure alignment with change request requirements for the CMS application.

    • Retail
    • 1 - 100 Employee
    • Website Designer & Graphic Designer
      • Apr 2016 - Apr 2017

      Kenya Collaborated with the design and marketing teams to implement responsive web designs that ensured consistent user experiences across devices. Utilized HTML, CSS, JavaScript, and other web development technologies to create and optimize site content. Conducted website audits and performance optimizations to enhance SEO and user accessibility. Implemented and maintained content management systems (CMS) to streamline content updates and publishing.

Education

  • Unicaf
    Bachelor's degree, Marketing
    2023 - 2025
  • NairoBits Trust
    Diploma of Education, Web Development and Applied Arts design
    2016 - 2018

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