Mercedes M.

Sr Software Engineer III at Patriot Communications LLC
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Bio

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Experience

    • Telecommunications
    • 1 - 100 Employee
    • Sr Software Engineer III
      • Sep 2004 - Present

      Project manager, designer, and technical lead of a Telethon System: comprehensive system to provide clients with customizable infrastructure to raise funds campaigns. Includes support of multiple donation sources (web, mobile, third party vendors, call centers, IVR); APIs to process the moneys with different merchant accounts and payment processors; social media APIs; online donor services site and separate dashboard for statistics, reporting, refunds, and recurring payments; hosting the platform in Azure. Platform has raised over 5 million dollars in the last 2 campaigns; delivered under budget and on time. Project Manager, designer, and technical lead for the new Intranet/extranet. This encompasses a new design, new requirements, need to serve users in different geographical sites inside and outside the network, leading the architecture, and coordinating a team of developers and graphic designer. All employees now use this system daily as the central hub to access company information, services, and applications tailored to their specific work and role based on Active Directory and single sign on. Project Manager, designer, and technical lead of a total redesign of the major company’s information system and the new external clients's web portal and reporting system. These new systems have integrated disparate systems hosted in different servers and databases into one central repository reducing infrastructure, facilitating user’s processes, and simplifying interfaces to both internal and external systems. Productivity has increased, new interfaces are easier to create, clients have better tools and can now manage their own data at a granular level. Project leader and senior developer for different projects to support the companies' internal operations and client facing services. Show less

    • Applications Analyst/Designer
      • Dec 1996 - Aug 2004

      Design and develop data driven suite of online financial tools including insurance and investment products, online trading via 3rd party providers, money management tools, financial calculators, financial library, accounts aggregation, personal profile, and more. Lead, analyze, design, and implement three-tier client/server and web based application systems. Project leader for projects of various sizes, develop project documents and plans, monitor and manage project activities to complete projects on schedule and within budget. Organize, delegate, direct, and support developers in two separate sites. Serve as logical data base expert. Research and evaluate software packages. Lead the reengineering of insurance products to improve customer service. Show less

    • Systems Analyst
      • 1990 - 1996

      Designed and implemented the Company's Information Systems Strategy for the new social security system in pensions. Led creation of pension products positioning the company to offer the new product. Evaluated new Insurance software package to strategize customization reducing development time. Designed and implemented the Company's Information Systems Strategy for the new social security system in pensions. Led creation of pension products positioning the company to offer the new product. Evaluated new Insurance software package to strategize customization reducing development time.

Education

  • Universidad Nacional de Colombia
    Computer Systems Engineering, Concentration in Systems Analysis and Design

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