Experience

Spoilt

• Advertising Services
• 1 - 100 Employee

• Account Manager - Experience Partners

  • Aug 2019 - Present



Toys”R”Us (Asia) Limited

• Hong Kong

• Associate Buyer (Girls)

  • Nov 2018 - May 2019

  - Working Closely with Store Planning team for Visual Merchandising (Store Segmentation, Product Launch & Merchandise Display Strategy - Coordinating with Merchandise Planning, Inventory Control & Operations on delivery planning, replenishment & store transfer - Conducting Market Research on customer behaviour, market trend & product offer - Defining and monitoring the new product launch plan including negotiation with vendor (Exclusive Support) - Working Closely with Store Planning team for Visual Merchandising (Store Segmentation, Product Launch & Merchandise Display Strategy - Coordinating with Merchandise Planning, Inventory Control & Operations on delivery planning, replenishment & store transfer - Conducting Market Research on customer behaviour, market trend & product offer - Defining and monitoring the new product launch plan including negotiation with vendor (Exclusive Support)



Montaigne Hong Kong Limited (Lacoste)

• LEAN TRAINEE (Project Management)

  • Sep 2018 - Nov 2018



Playasia

• Hong Kong
• Retail
• 1 - 100 Employee

• Category Manager

  • Jun 2016 - Aug 2018

  - Identifying and evaluating opportunities for cost reduction throughout the entire supply chain as well as providing strategic and tactical recommendations such as process re-engineering, warehouse outsourcing and offshoring with functional analysis - Working cross-functionally with our logistics vendor, including: PostNL, SingPost, DHL, UPS and Fedex to extend the delivery experience in both postal and commercial channels with different incoterms (DDP/DDU) - Working closely with 3rd party logistics providers to improve current capabilities and operational performance, including logistics processes, packaging, inventory & space management and distribution infrastructure - Managing e-commerce supply chain projects including new shipping and return policy implementation to ensure high level of customer experiences in terms of lead time, convenience and pricing - Actively collaborating and coordinating with customer service team to ensure alignment, including S&OP setting as well as developing and maintaining monthly reports for continuous improvement - Designing, mapping and initiating future development plan in the area of customer experience and logistics, such as ʻone-click return systemʼ, one of the system enhancement projects Show less