Company Co-Owner

• Mar 2019 - Present

As a seasoned professional with a strong background in business operations and administration, I am skilled in overseeing the day-to-day functions of an organization, planning, and organizing. I am responsible for managing a group of related programs within the organization and have a proven track record of success in this area. I have a strong understanding of strategic decision-making and am able to roll out plans of action based on financial, budgeting, and controlling costs, schedules, payroll, and training. I am able to work with cross-functional teams to ensure that all programs are running smoothly and efficiently. My experience in managing and overseeing operations has allowed me to develop a keen understanding of the financial and budgeting aspects of a business. I am able to identify areas of cost savings and implement strategies to control expenses. I also have experience in payroll management and training. I am a dedicated and results-driven professional with a passion for driving organizational success. I am confident that my skills and experience make me an asset to any organization Show less

Regional Sales Manager

• Jan 2019 - Present

As a results-driven operations manager, I successfully oversaw day-to-day operations, managed a team of agents & conducted virtual and phone meetings & huddles. By celebrating wins & providing support & motivation, I helped to boost team morale and productivity. I developed and deployed processes to drive long-term business success and increase profit levels by 10%. Additionally, I devised & implemented a business plan & a performance management & training framework for my team. I was also responsible for creating marketing plans & campaigns to increase revenue & improve customer satisfaction. I developed & implemented a virtual service desk, which reduced costs by 55%. I also maintained & updated the sales pipeline & uploaded new leads for telemarketers. I am an expert in developing & cultivating new relationships with new & existing clients through effective communication & exceptional interpersonal skills. I also played a key role in creating project planning and identified critical goals and network diagrams. Additionally, I provided merchant services and payment solutions to small and medium-sized businesses. I supported sales agents with day-to-day operations, identifying hiring needs & creating hiring ads & campaigns on LinkedIn, Facebook, and career sites. My efforts in recruiting and training new sales agents led to a 15% increase in revenue in 2021. I also hosted in-person and over-the-phone B2B meetings at clients' locations and public areas. Through effective marketing strategies, I was able to increase customer retention by 18% and improve brand awareness with local event sponsorship and digital ad campaigns. I also analyzed regional market trends to discover new opportunities for growth and kept the recruiting and sales pipeline up to date. As a product presentation expert, I have extensive experience with POS systems, payment terminals, and digital payment options. I am confident that my skills, knowledge, and experience make me an asset to any team Show less

Evaluator

• Jan 2013 - Present

As a skilled Project Manager, I have a proven track record of success in initiating, planning, executing, monitoring, and closing evaluation projects. My experience in the mystery shopping industry as a member of the MSPA (Mystery Shopping Providers Association), a global association of companies united to strengthen the industry through combined efforts and actions, has been invaluable in driving results. As an Independent Contractor/Auditor, I have extensive experience in performing various revealed and unrevealed audits and shops with a focus on the Food & Hospitality industries, and specialization in Commercial Banking and Financial institutions' revealed and unrevealed Audits. As an active member of the MSPA, my primary goals are to: Establish professional standards and ethics for the industry through effective project management and execution. Educate providers, clients, and shoppers to improve the quality of service through training and development initiatives. Improve and maintain the image of the industry through public relations efforts and conduct that align with MSPA's code of conduct. Promote members to other industry associations and prospective clients through networking and marketing efforts. I am a results-driven professional with a proven track record of success in the mystery shopping industry. Show less

Enumerator

• Jun 2020 - Sep 2020

Talent Scout

• May 2018 - Jun 2019

As an experienced independent recruiter at LineHire, I excelled in creating and executing targeted recruitment campaigns on LinkedIn, social media, and job boards to identify and attract top talent. In my 6 months tenure, I was able to successfully recruit and fill over 30 tech positions. I was responsible for conducting phone screenings, tracking, and monitoring confidential candidate information and managing daily information/candidate data tracking, and completing offer letters. My exceptional soft skills allowed me to effectively resolve customer complaints via phone, email, mail, or social media. I built and maintained relationships with candidates on LinkedIn, Indeed, and other career sites. Through my ability to uncover the individual motivators for each candidate, I developed and implemented a process for regular contact and follow-up. I was also responsible for Campus recruitment, where I focused on finding and placing highly skilled employees. This included traveling to colleges and universities to host in-house career days for students and recent graduates. In addition, I attended college fairs, interacted with students, and promoted the brand. I am a results-driven, experienced recruiter with a proven track record of success in identifying and attracting top talent in the tech industry. Show less

Franchisee

• Jun 2009 - May 2018

Through ten years of hard work, dedication, and passion, I have become a Franchise Owner of Papa John's Pizza. My commitment to managing daily operations and ensuring high-quality food and excellent service has been my primary responsibility. As a Certified Training GM, I have also been responsible for developing new employees' skills to meet the high standards of the Papa John's brand. My Certified Food and Sanitation License from the State of Illinois demonstrates our commitment to maintaining a clean and safe environment for our customers and employees. My education at PJU has been instrumental in our success, as I have gained knowledge and skills related to business management, marketing, and finance. I have used this knowledge to develop strategies for recruiting new employees and training them to meet our high standards. Show less

Senior Account Executive

• Sep 2017 - Mar 2018

Established in 1988, Electronic Merchant Systems has grown to become a leading provider of payment processing & merchant services. @EMS we process and safeguard many types of electronic payment transactions including all major credit cards, debit cards, EBT, stored-value, and electronic check services. We offer month to month contracts, help with early termination fees, free terminal programs, next day funding with late settlement times, AMEX opt Blue, a free Gift Card program, e-applications (DocuSign) and fast approval turnaround times. EMS mission is to be the industry leader in merchant services by providing an innovative suite of business solutions, and high level of quality customer service that increase the financial well-being of our clients. Show less