Experience

NYC Ferry

• United States
• Hospitality
• 1 - 100 Employee

• Shift Supervisor

  • May 2023 - Present

  United States Supervised and led a team of engineering personnel during designated shifts, ensuring adherence to safety protocols and efficient execution of maintenance and repair tasks. Oversaw the maintenance, troubleshooting, and repair of propulsion systems, power generation equipment, electrical systems, and other mechanical components on maritime vessels. Conducted regular safety inspections, audits, and drills to ensure compliance with industry regulations and company policies. Coordinated… Show more Supervised and led a team of engineering personnel during designated shifts, ensuring adherence to safety protocols and efficient execution of maintenance and repair tasks. Oversaw the maintenance, troubleshooting, and repair of propulsion systems, power generation equipment, electrical systems, and other mechanical components on maritime vessels. Conducted regular safety inspections, audits, and drills to ensure compliance with industry regulations and company policies. Coordinated with deck officers and other departments to facilitate seamless operations and resolve engineering-related issues. Prepared and maintained accurate records of maintenance activities, equipment performance, and repairs, ensuring compliance with documentation requirements. Mentored and trained engineering staff, identifying their training needs and organizing relevant programs to enhance their skills and knowledge. Acted as a point of contact during emergencies, providing guidance to the team and ensuring swift and effective resolution of critical issues. Identified opportunities for operational efficiency improvement, cost reduction, and energy conservation, implementing measures to optimize fuel consumption and equipment performance. Stayed updated with maritime regulations, industry trends, and technological advancements, ensuring the vessel's compliance with relevant standards.

• Tier 1 Technician Supervisor

  • Apr 2022 - May 2023

  Supervised and managed a team of tire technicians, ensuring adherence to safety protocols, work standards, and customer service excellence. Scheduled and assigned daily tasks to technicians, ensuring optimal utilization of resources and timely completion of service orders. Conducted performance evaluations, provided feedback, and implemented training programs to enhance the skills and knowledge of the tire technicians. Monitored inventory levels, ordered supplies, and maintained… Show more Supervised and managed a team of tire technicians, ensuring adherence to safety protocols, work standards, and customer service excellence. Scheduled and assigned daily tasks to technicians, ensuring optimal utilization of resources and timely completion of service orders. Conducted performance evaluations, provided feedback, and implemented training programs to enhance the skills and knowledge of the tire technicians. Monitored inventory levels, ordered supplies, and maintained accurate records of stock to ensure availability of necessary equipment and materials. Assisted technicians in diagnosing complex tire issues, troubleshooting problems, and providing technical guidance as needed. Ensured compliance with industry regulations, company policies, and quality standards in all tire service operations. Interacted with customers to understand their needs, resolve complaints, and maintain high levels of customer satisfaction. Implemented and maintained efficient workflow processes, identifying opportunities for improvement and implementing corrective measures. Developed and maintained strong relationships with vendors and suppliers to negotiate favorable terms, pricing, and support for tire-related products and services. Collaborated with the management team to develop strategies, set goals, and implement initiatives for business growth and profitability.

• Tier 2 technician

  • Apr 2020 - Apr 2022

  As a Tire 2 Marine Diesel Technician, I am responsible for diagnosing, repairing, and maintaining marine diesel engines and associated systems. With a strong technical background and expertise in marine diesel technology, I contribute to the efficient operation and reliability of marine vessels.

• Warehouse Lead

  • Jul 2017 - Apr 2020

  Brooklyn, New York



Prestige Garment Care Housekeeping Concierge

• United States
• Consumer Services

• Manager Operations

  • Mar 2015 - Jun 2017

  Manage Garment care and concierge services for a building with 1,500 residents Balanced a high volume of work by prioritizing competing deadlines and logistical goals effectively amongst a variety of diverse tasks Resolve problems



7-Eleven

• Egypt
• Commercial and Industrial Equipment Rental
• 1 - 100 Employee

• Operations Associate

  • Nov 2012 - Nov 2015

  United States Monitored the day-to-day operations of a retail store with annual projected sales of $5.0 M Responsible for hiring, orientation, training and development of store staff. Insured Customer service/satisfaction



JCC Manhattan

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Maintenance Supervisor

  • Apr 2010 - Nov 2012

  New York Kept Member's belongings safe to & from lockers to the laundry room. Documented a checklist of all daily duties throughout the JCC. Cleaned all restrooms and other rooms needed before and after events.