Experience

Zaytoun Development

• Egypt
• Real Estate
• 1 - 100 Employee

• Operational Specialist

  • May 2021 - Present

  - Handling the operations on CRM (Adding Leads on CRM. Assigning Leads to the sales team, follow up the feedback and sales comments, the rotation of the lead…) - Coordinating all related functions with developers (sending CILs, follow the feedback on the CIL, Arranging the orientations scheduling, Check the contract with the developers. - Follow up on the company’s inventory and preparing sales reports. - Assisting in quality assurance regarding after-sales service (e.g: Making sure that everything is going well between our sales agents and the clients especially in the resale - Creating and developing sales reports regarding generated leads and quality control Show less



Abdul Latif Jameel

• International Trade and Development
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2019 - May 2021

  - set the necessary action plans to improve team member performance. - develop CRM Application to enrich customer database and provide best customer care experience. - Coach and help develop team members and resolve dysfunctional behavior. - Facilitate problem solving and collaboration. - Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel. - References of recorded calls for resolve issue - set the necessary action plans to improve team member performance. - develop CRM Application to enrich customer database and provide best customer care experience. - Coach and help develop team members and resolve dysfunctional behavior. - Facilitate problem solving and collaboration. - Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel. - References of recorded calls for resolve issue