Experience

RevGate
• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee
• Influencers Support Specialist

  • Feb 2022 - Present


Misr Life Insurance

• Egypt
• Insurance
• 700 & Above Employee

• Bancassurance support manager

  • Dec 2020 - Mar 2021

  • Provide the needed the support to accomplish the business between our department and the other departments.• Sending daily reports to the General Manager• Managing a team to accomplish the below tasks:Receiving all resumes for the new calibers, and contacting them to arrange the interviews, in case they are accepted I send them the offer letters.• Responsible for the new hiring since first interview till being field.• Receiving new hire hiring documents and co-ordinates with HR department for training materials and schedules.• Responsible for receiving and registering new applications from all banks branches and delivering to operation unit.• Responsible for co-coordinating with company departments.• Responsible for receiving all customers’ requests and receive forms from branches to operation unit, then resend them to branches.• Delivering all marketing materials to all bank branches our company dealing with. Show less

• Logistics Coordinator & bancassurance support officer

  • Aug 2019 - Dec 2020

  • Receiving all resumes for the new calibers, and contacting them to arrange the interviews, in case they are accepted I send them the offer letters.• Responsible for the new hiring since first interview till being field.• Receiving new hire hiring documents and co-ordinates with HR department for training materials and schedules.• Responsible for receiving and registering new applications from all banks branches and delivering to operation unit.• Responsible for co-coordinating with company departments.• Responsible for receiving all customers’ requests and receive forms from branches to operation unit, then resend them to branches.• Delivering all marketing materials to all bank branches our company dealing with Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Billing Customer service

  • Apr 2015 - Apr 2016

  • Customer Focus, Customer Service, Data Entry skills , listening , Phone skills , Verbal communication, Building Relationships, People skills, Problem solving and Multi-tasking. • Determine requirements by working with customers. • Answer inquiries by clarifying desired information, researching, locating and providing information. • Resolving problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unsolved problems. • Explaining customer’s bills and finding options to reduce the bills in the future by offering different usage options. • Attracts potential customers by answering product and service questions, suggesting information about other products and services. • Open Customer account by recording customer’s information. • Maintains Customer records by updating account information. Show less