Experience

LongTu Game

• Computer Games
• 1 - 100 Employee

• Community Manager

  • Aug 2021 - Present

  Establish/manage all projects' requried social media platforms & DC servers, mainly working on a MMORPG GameFi which was launched in November 2022. Main duties are listed: 1. Discord Community Management(50K): Established the server 0-1, added various DC bots to constantly improve server functions and increase DC server engagement& reach all other KPI; Cooperate with developers team & operations team to publish new features/events/updates and interact with players; Collect players feedback and all voices from all channels, and cooperate with devs team to update "Devs Feedback" regularly; Mod Team recruitment/management; Content Creator Team&KOL Team recruitement&management; 2. Social Media Platform Management: Twitter(40K), Facebook(12K+4K)/Youtube(3K); Responsible for scheduling all platforms content calender and publishing; Collect players' feedback from all platforms and report to developers in time&constantly; Responsible for user growth and interactions; Cooperate with operation team and marketing team to launch different campaigns in order to increase the followers and page engagements; 3. Responsibe for part of PR news, articles, game guideline/strategies writing; Respoinsible for daily post designing& some easy video recording&editing work; 4. Cooperate with developer team and marketing team to improve in-game package designs and other payment related features based on player's feedback and help the team to increase gift package income. Show less



Rivergame

• China
• Mobile Gaming Apps
• 1 - 100 Employee

• User Operation(Germany)

  • Jan 2020 - Mar 2021

  1. In-game and ads video CN-DE localization & LQA； 2. Responsible for german tickets reply, helping german players to solve all kinds of game related issues; collecting german player's feedback and report to developers; 3. German VIP User daily management, constantly contacting "whales' and collecting feedback related to game features, payment experiences and community events; Launched VIP players exclusive airdrop events and giveaways to maintain the relationship with VIP players and increase the retention rate; 4. Facebook、Discord Management: Daily Post & Update the project's development and collect players' Feedback and suggestion; Launch DC Events to keep the server growing and increase the engagement; 5. Participate in part of game function optimizations according to players' feedback, design the plans&solutions and follow the development, testing and release; 6. Participate in local festival events designs to offer german players better and suitable game experiences; Show less



FunPlus

• Switzerland
• Computer Games
• 200 - 300 Employee

• German Operator

  • Jun 2016 - Jun 2019

  EN-DE Localization & LQA ； Responsible for german tickets reply, helping german players to solve all kinds of game related issues; collecting german player's feedback and report to developers; Localization management：assist developers team to assign translations of 21 different languages and review, be the bridge to communicate with localizations team & developers team. Social Media Platform Management: Manage the social media team to plan Facebook, Twitter, Instagram& Youtube platforms weekly schedule, track the performance of each platform and help the team to reach the KPI; Show less