Experience

Parsons International

• Belgium
• Civil Engineering
• 300 - 400 Employee

• Public Relations Officer

  • Feb 2020 - Present

  Support the customer relationship management team in resolving complaints, suggestions and enquires. · Provide information used in public awareness campaigns · Play essential role in handling the house connection issues and coordinate between the residents and the contractor. · Assist with all communications within the GECs and identify stakeholder requirements and issues · Provide suitable solutions to problems as they arise. · dealing with enquiries from the public, and related organizations providing clients with information about the projects and current PR campaigns progress. · Liaising with contractor stakeholder manager and PRO’s to provide a better-Quality service for the residents and other stockholders · Arrange meetings or appointments with stakeholders · Make efforts and regular site visits to avoid problems before happening as much as possible · Prepare regular reports on workflow monitoring and follow-up on all outstanding cases and cases. · Receive walking residents’ complaints as well as online system and try to resolve them in timely manner · Follow up with the residents/and other stockholders until the issue is resolved · Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact Show less

• Publicity Officer

  • Oct 2018 - Present

  • Support the customer relationship management team in resolving complaints, suggestions and enquires.• Resolve the conflicts related to any of our company projects with different governments authorities such as Kahramaa, Ooredoo, MME department• Provide suitable solutions to problems as they arise.• dealing with enquiries from the public, and related organizations providing clients with information about the projects and current PR campaigns progress.• Liaising with contractor stakeholder manager and PRO’s to provide a better-quality service for the residents and other stockholders • Arrange meetings or appointments with stakeholders• Make efforts and regular site visits to avoid problems before happening as much as possible • Prepare regular reports on workflow monitoring and follow-up on all outstanding cases and cases.• Receive walking residents’ complaints as well as on line system and try to resolve them in timely manner • Follow up with the residents/and other stockholders until the issue is resolved • Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact Show less



QPM - Qatar Project Management

• Qatar
• Business Consulting and Services
• 200 - 300 Employee

• PRO

  • Dec 2008 - Sep 2017



al bait trading&constraction company

• Qatar

• PRO

  • Dec 2006 - Dec 2008

  • Issue all kind of visas for the company: work visas, visit visa, business visa • Handling all immigration and labor department wok for the employees. • Dealing with all governmental bodies such as MME, Ministry of commerce and industry. • Ensures the completeness of all paperwork submitted for visa processing, including attestation of documents • Manage all company registrations and licenses and provide regular updates to the Leadership team regarding any legislation that might impact the business • Ensures the safety of employee documentation, including passports and original certificates Show less