Experience

Imperial Hospital Limited - Chottogram

• Bangladesh
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Care Coordinator

  • Apr 2021 - Present

  • The primary goal of my job is to ensure client satisfaction. • To handle client inquiries and complaints about the company’s products and services. • Taking customer calls or respond to emails getting from clients, answering questions, checking on order processing, or resolving complaints or disputes. • Answer customer questions via email and through our social media accounts. • Always vigilant to resolve customer complaints and issues. • Develop and implement customer service routines and processes for employees to follow. • Foster a customer centric culture in keeping the positive vibe brand image • Collaborate with our medical department professionals to highlight positive customer experiences and grow our brand. Show less



Hexagon Communication

• Cyprus
• Online Audio and Video Media
• 1 - 100 Employee

• Executive Officer

  • Feb 2016 - Mar 2020

  • My first & foremost job responsibility is to attend customer’s needs and complaints to the best of their ability. • Answer phone calls in a more professional manner and provide information about products and services as required by the callers. • Also responsible for taking or cancelling orders, and obtaining details of customer complaints. • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments. • Process orders, applications, and forms. • Render administrative support to other customer care team members when the need arises, or as instructed. • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly • Manage a team of customer service representatives in dealing with complaints and inquiries. • Establish and monitor the standards for customer service by using a recognized and comprehensive benchmark. • Identify tasks critical to keeping customer satisfaction levels in check. • Select, hire, and train new team members. • Network with various departments and groups that are involved in customer support, orders, and processing. • Encourage and motivate team members for continuance of quality service delivery Show less



MY Outsourcing Limited

• Bangladesh
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Call Center Agent

  • Apr 2015 - Jan 2016

  • Receive customer calls and provide accurate, satisfactory answers to their queries and concerns. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Call clients and customers to inform them about the company’s new products, services and policies. • Guide callers through troubleshooting, navigating the company site or using the products or services. • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items. • Collaborate with other call center professionals to improve customer service. • Help to train new employees and inform them about the company’s customer management policies Show less