Experience

Behaviour & Attitudes

• Ireland
• Market Research
• 1 - 100 Employee

• Mystery Shopper

  • Jul 2023 - Present

  • Provided feedback on surveys conducted on various forms of public transportation. • Documented and sent the completed survey feedback to survey organizers. • Organized travel times according with the form of transportation assigned to • Assessed customer service and accessibility on Irish Rail, Dublin bus, Bus Eireann and Luas • Provided feedback on surveys conducted on various forms of public transportation. • Documented and sent the completed survey feedback to survey organizers. • Organized travel times according with the form of transportation assigned to • Assessed customer service and accessibility on Irish Rail, Dublin bus, Bus Eireann and Luas



Voice of Vision Impairment

• Volunteer

  • Oct 2022 - Present

  • Attended meetings concerning accessible transportation. • Participated in developing accessible building plans for housing estates and new buildings. • Development for various policies for the VVI organisations • Consulted and provided feedback as required from the head of the organization Gave a speech at the inaugural Disability Pride Parade • Attended meetings concerning accessible transportation. • Participated in developing accessible building plans for housing estates and new buildings. • Development for various policies for the VVI organisations • Consulted and provided feedback as required from the head of the organization Gave a speech at the inaugural Disability Pride Parade



Cpl

• Ireland
• Staffing and Recruiting
• 700 & Above Employee

• HR Intern

  • May 2023 - Jul 2023

  • Note taking for Investigations & Disciplinary meetings. • Worked on Cpl reception taking calls from the general public. • Undertook accessibility testing and audit on the LMS learning system and provided feedback. • Participated in Disability Disclosure & Reasonable Accommodation research and provided feedback. • Conducted research into inclusive recruitment techniques and collated recommendations for management. • Wrote and presented an article on Cpl internal news bulletin on how to guide visually impaired people titled the dos and don’ts. • Attended & participated Employee Resource Group meetings for Diversity, Equity & Inclusion, LGBTQ+ and Great Place to Work. • Using Microsoft Packages such as outlook, teams, excel. • Completed online trainings such as Data Protection, Diversity & Inclusion, Phishing emails & Protective Disclosures. Show less



AIB

• Ireland
• Banking
• 700 & Above Employee

• Property and Facilities Management Help Desk

  • Mar 2010 - Aug 2013

  • Help desk for Nationwide Branches and Head Office - Property and Facilities • Property management and coordinating repairs. • Facility management (e.g., car parks, lockers, creating id cards)

• HR Shared Services Help Desk

  • Jan 2004 - Mar 2010

  • Responded to all HR and payroll queries via email or phone. • Responsible for training all new staff members on phone procedures. • Mentored new staff on difficulties/issues that arose at work. • Worked with and utilized the HR computer SAP system. Updated staff demographics. Responded to staff queries on Maternity Leave, Parental Leave and Annual Leave. Working out Annual Leave for part time staff and reduced hour Parental Leave. Answered complex tax queries on staff members payslip such as Paye, Prsi and other payroll related issues. Ran Absent Management reports on staff and forwarded the results to all HR Managers.• Gave training to other staff members on HR Policies, leave entitlements, good telephone etiquette and customer Service. Show less

• Telemarketing Assistant

  • Nov 2001 - Jan 2004

  • Contacted customers to arrange appointments with financial consultants. • Answered incoming calls and kept customer records up to date. • Documented and kept up to date files via correspondence with consultants.