Mena Ayman
General Manager at Karas Veterinary Clinic- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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Made A difference
Cupola Teleservices (CTS)
Experience
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Karas Veterinary Clinic
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United Arab Emirates
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Veterinary Services
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1 - 100 Employee
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General Manager
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Mar 2022 - Present
Overseeing daily business operations.Developing and implementing growth strategies.Training low-level managers and staff.Creating and managing budgets.Improving revenue.Hiring employees.Evaluating performance and productivity.Analyzing accounting and financial data.Researching and identifying growth opportunities.Generating reports and giving presentations. Overseeing daily business operations.Developing and implementing growth strategies.Training low-level managers and staff.Creating and managing budgets.Improving revenue.Hiring employees.Evaluating performance and productivity.Analyzing accounting and financial data.Researching and identifying growth opportunities.Generating reports and giving presentations.
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IKEA
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Netherlands
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Retail
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700 & Above Employee
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Senior Customer Service Representative / HD
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Nov 2018 - Apr 2022
Handling 3 department (Home delivery – Refund exchange – check out)Handling all DED Case social media with direct action Take action with all escalation from CEC / RES Support all team inside the store for any inquiry Support customer for all information about stock and item Daily report about sales target and service achievement Daily report about cases and complain and how we solve and close per day
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Senior Customer Service Representative call center
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Jan 2018 - Nov 2018
Assist Supervise the performance and quality of work of Customer Service co-workers Ensure that all pre-set Service Levels are adhered to such as waiting times at Merchandise Pick-up, calls handling in our Call Centre and comprehensive Product Knowledge across all Customer Service areas and co-workers.Support the Customer Service Manager to constantly improve and enhance Customer Experience by regularly engaging with customers in surveys and managing the Customer feedback Mechanism, ensuring that customer feedback is received through various channels through emails from website, calls to Call Centre and in-store at different touch-points in the Store.Motivating the Customer Service staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring full understanding of Business Plan and departmental objectives. Act as a Trainer for the Department and ensure all the co-workers are trained in Product Knowledge, Customer Service, CRM, Call Centre duties.Super-user for the Staff Management System and generate work schedules using the system. Monitor attendance of the customer service co-workers and monitor sickness and other absences levels
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Samsung Gulf
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United Arab Emirates
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Appliances, Electrical, and Electronics Manufacturing
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400 - 500 Employee
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Senior Customer Service Representative
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Jun 2015 - Jan 2018
Call center technical support trainer training for technical support , the soft skills and customer service as well Answer the calling for the All G.C.C for any the technical issue Answering customers technical and general inquires ( Facebook – life chat – Samsung care community – Remote management specialist technician in ( HA, Phones , AV ) Action all outbound calls are made within Service Level Agreement. Working in the international system for – SAP- GSPN- CS PORTAL related to Samsung Making requested to the customer and give them all troubleshooting for the any issue if it can solve form phone Make training for system for the staff Help my team under any cases to make the customer satisfied Contact with all service center in all GCC
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Sharaf DG
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United Arab Emirates
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Retail
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700 & Above Employee
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sales executive
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Jan 2014 - May 2015
Negotiating on price, costs, delivery and specifications with customers Challenging any objections with a view to getting the customer to buy Product knowledge , Electronics, Home appliances, Phones and I.T Advising on forthcoming product developments and discussing special promotions. Checking the quantities of goods on display and in stock. Recording sales and order information and entering figures into a computer system; Review my sales performance, and aim to meet or exceed targets Gaining a clear understanding of customers' requirements Making accurate, rapid cost calculations and providing customers with quotations; Attending team meeting and sharing best practice with colleagues. Also using ERP and POS system. I have been working as team leader in GITEX at world trade centre
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Orange
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France
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Telecommunications
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700 & Above Employee
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Customer Care
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Nov 2012 - Nov 2013
Keeping customers satisfied and informed about our products & services Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and asses customer needs All other duties as assigned. Keeping customers satisfied and informed about our products & services Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and asses customer needs All other duties as assigned.
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Education
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2009 - 2013
faculty of arts
Bachelor's Degree, Hebrew Language and Literature
Community
