Experience

Creative Brain Learning

• United States
• E-Learning Providers
• 1 - 100 Employee

• Site Coordinator

  • Jun 2022 - Present

  tasks include attendance, data entry, payroll, purchasing, as well as maintaining grant requirements and district guidelines. Responsible for attending staff development meetings, and work with school site teachers and principals to link the after school program activities to the school day. tasks include attendance, data entry, payroll, purchasing, as well as maintaining grant requirements and district guidelines. Responsible for attending staff development meetings, and work with school site teachers and principals to link the after school program activities to the school day.



Bicycle Transit Systems

• Truck Transportation
• 1 - 100 Employee

• Brand Ambassador

  • Aug 2017 - Present

  ​Maintain knowledge on the product and services to inform customers and​ ​attend and host events, where you may perform any of the following: • ​Set up booth activation with team and maintain quality standards, Engage and network with potential customers in the community, Promote and educate customers on how Metro Bike Share works, Sell Metro Bike Share passes, Demonstrate bike features, check in/out procedures for bikes and kiosk sign up to potential customer. • ​Working autonomously and writing detailed notes describing events and customer feedback. • ​Travel all over LA to our different service areas and take photos for social media content. • ​Generate daily content to be edited and approved by client, Metro. • ​Implement ideas for social media content that align with new promotions, business culture and goals.



ICES Education

• United States
• Education Administration Programs
• 1 - 100 Employee

• Program Leader

  • Mar 2019 - 2022

  Assisted in providing leadership and support in academic, cultural and recreational enrichment. Daily Responsibilities included :-Lead and assist in planning (prep-time) and implementation of the daily after-school program under the direct supervision of a Program Specialist.-Responsible for writing lesson plans and offering activities that incorporate California State Standards throughout the school year.-Maintain a 20:1 ratio using dynamic student recruitment and retention strategies.-Lead and assist in preparing a creative environment using academic, cultural and recreational enrichment including the preparation of needed supplies and materials.-Use age-appropriate methods that include youth development principles.-Supervise participants in the activity areas.-Maintain professional attitude, rapport and appearance with all program stakeholders.-Communicate with school staff, parents and other family members regarding program activities, student needs, academic performance, and events.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Specialist

  • Feb 2013 - Jun 2016

  ● ​Responsible for calibrating and supporting quality standards between clients and SITEL. ● ​Analyze customer satisfaction and dissatisfaction data, recommend solutions to address root cause. ● ​Supervising agent’s quality to ensure they are following call flow in light of the company and client, and coaching to shape agent’s call flow to reflect company standards if needed. ● ​Responsible for calibrating and supporting quality standards between clients and SITEL. ● ​Analyze customer satisfaction and dissatisfaction data, recommend solutions to address root cause. ● ​Supervising agent’s quality to ensure they are following call flow in light of the company and client, and coaching to shape agent’s call flow to reflect company standards if needed.



AMC Theatres

• Entertainment Providers
• 700 & Above Employee

• Film Crew

  • 2011 - 2014

  Exhibit excellent guest service skills.Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.Answer guest questions courteously and accurately or quickly direct them to the appropriate resource.Work effectively with supervisors and co-workers.Ability to effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.Ensure the security of all cash, receipts and tickets.Enforce the movie ratings system courteously and effectively. Uphold "zero tolerance" policy in regard to ID checking.Distribute, ensure proper working order of, and understand how to operate Assisted Movie going Equipment.Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.Perform daily stocking and maintenance duties.Ability to work and meet deadlines with minimal supervision.Follow all procedures to ensure a safe work environment, as well as the safety of our guests.Follow instructions on safe use of all chemicals/cleaning materials.Maintain regular personal attendance for all scheduled shifts. Assist with other Crew functions and perform other duties as directed.