Study Coordinator II

• Mar 2020 - Present

Volunteer

• Oct 2018 - Jun 2020

 Youth Church Teacher  Sunday School Teacher  Organizes and coordinates youth events  Assists in organizing and coordinating activities for the Women’s Ministry  Teaches and encourages basic computer skills  Youth Church Teacher  Sunday School Teacher  Organizes and coordinates youth events  Assists in organizing and coordinating activities for the Women’s Ministry  Teaches and encourages basic computer skills

Clinical Operations Assistant

• Nov 2018 - Feb 2019

• Performed internal audits to ensure all aspects of each site met federal guidelines • Prepared reagents for laboratory and medical use • Maintained laboratory equipment and instruments • Ensured all laboratory supplies were ordered • Oversaw the day to day operations of each clinic among all staff, to ensure each of the employees has what he or she needs to perform his job efficiently and effectively • Visited all locations at least twice a week • Investigated concerns from patients and follow up with them whether in person or by phone • Oversaw the clinical ordering • Pulled reports that allowed me to view our strengths and opportunities for improvement, such as quality measures, making suggestions for the providers to improve in those areas • Sent educational material each month with the coverage schedule • Focused on national health initiatives with educational material will be information for you to use and perhaps provide education to our patients • Provided educational pieces that were discussed in morning huddles • Located equipment to keep each site operational by researching options that are cost effective yet functions at optimum standards • Counseled and disciplined staff per policy as needed • Pulled reports that addressed safety, infection control, and quality • Standardized processes amongst the front desk staff for all locations to provide consistency throughout the organization • Standardized processes amongst the clinical staff for all locations to provide consistency throughout the organization Show less

Quality Transformation Specialist

• Dec 2015 - Nov 2018

• Performed internal audits to ensure all aspects of each site met federal guidelines • Managed ongoing projects, i.e., Project Management • Ensured the laboratory at each site performed to optimum standards • Ensured all laboratory equipment was inspected and repaired as needed • Ensured all reagents were adequately labelled and prepared correctly • Planned, organized, directed, and led the organization and work processes of the quality improvement program • Compiled reports and spreadsheets to assist with the compliance with The Joint Commission Standards, Patient Centered Medical Home (PCMH), HRSA’s 19 Requirements, and other regulatory agencies • Worked with the VP of Quality, the Chief Nursing Operator, and others to develop performance improvement targets for quality, service, and efficiency of the organization • Provided leadership for implementing changes targeted at systems improvements • Developed, implemented, and maintained policies and procedures • Gathered and analyze clinical data within the organization to determine patterns and trends in care delivery • Demonstrated problem solving, leadership and team building skills to ensure a productive work environment • Ensured all sites’ equipment has been inspected as required • Inspected and audited all sites to ensure all required guidelines are met per The Joint Commission, OSHA, HRSA, PCMH, and other regulatory agencies • Facilitated monthly Lab Committee and Infection Control Committee meetings • Attended Eagle Flight School for employee training • Attended Environment of Care meetings • Attended Emergency Preparedness Workshops, The Joint Commission conference, National Committee for Quality Assurance conferences, North Carolina Community Health Center conference Show less

Biological Quality Data Analyst

• Sep 2014 - Dec 2015

• Gathered batch records • Reviewed Data for compliance with SOP and quality standards • Analyzed data for multiple lots of drugs for release • Generated reports and data for release • Operated LIMS System • Operated Track Wise System • Followed FDA guidelines • Gathered batch records • Reviewed Data for compliance with SOP and quality standards • Analyzed data for multiple lots of drugs for release • Generated reports and data for release • Operated LIMS System • Operated Track Wise System • Followed FDA guidelines

Supervisor II

• Sep 1994 - Jan 2014

• Worked with the Director of Infectious Disease Department to ensure workflow, continuity of care, and patient results were performed efficiently within turn-around-time • Performed PCR extraction, amplification, and detection for HIV Real Time Assay (TaqMan), HCV Real Time Assay (TaqMan), HCV Genotyping Assay, HIV GenoSure Assay, HBV Genotyping Assay, HCV Qualitative Assay • Performed RNA and DNA extractions • Performed Sequencing and Sequence Analysis on HCV Genotyping Assay, HIV GenoSure Assay, and HBV Genotyping Assay • Edited and approved timecards • Supervised personnel conducting molecular diagnostic assay testing for infectious diseases • Performed administrative duties including writing employee performance evaluations, revising standard operating procedures (SOP), quality control forms, logbooks, and equipment maintenance forms • Worked with auditors to ensure the laboratory complied with federal regulations • Acted as the lead supervisor when auditors (CLIA, NY State, Clinical Trials) inspected the department • Performed internal audits to ensure all functions of the department met clinical and laboratory guidelines • Performed quarterly and yearly reviews • Enforced company and laboratory policies • Reported and commented results for routine and clinical trial samples • Performed weekly inventory/ordering • Made sure technologists performed daily assignments including QC and 5S assignments • Troubleshot/resolved issues • Made sure equipment was calibrated and kept in working order • Made sure the laboratory was fully staffed: interviewing/hiring candidates • Performed competency reviews of technologists • Performed root cause analyses as needed • Conducted QA and safety training sessions Show less