Melvin Mendoza Jimenez

Supervisor/Management, WFM Planning and Scheduling. at Concentrix Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH

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Experience

  • Concentrix Inc.
    • Pakistan
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Supervisor/Management, WFM Planning and Scheduling.
      • May 2023 - Present

      Capacity Management. Data Mining "My AriBon" Forecasting long term and short term. Schedule Optimization. FTE Utilization. Service Delivery Excellence. Human interaction and Handling Skills. Process Excelence. Financial Analytics. Lean Six Sigma Trained. Client Relations Service Excellence. Capacity Management. Data Mining "My AriBon" Forecasting long term and short term. Schedule Optimization. FTE Utilization. Service Delivery Excellence. Human interaction and Handling Skills. Process Excelence. Financial Analytics. Lean Six Sigma Trained. Client Relations Service Excellence.

  • [24]7.ai
    • United States
    • Software Development
    • 700 & Above Employee
    • Workforce Capacity Management Forecasting
      • Dec 2022 - Jan 2023

      Project based "partnership" Project based "partnership"

  • Lizardbear Tasking Incorporated
    • LWFM Global Workforce Planner
      • Jul 2022 - Oct 2022

      Lead WF Planning and Execution for Process Improvement and Data Science Analytics for Business and Data Intelligence. Handles WFM planners across and Data Science Team for "My Aribon" in terms of scheduling and task designations on scope and unparallel WFM strategic tactical schematics on a scale and off grid FTE on a linear average forecasting and all it's constrains to equate OU on a HC to BTP mitigating all OTP's and non volatile LH% drivers to attain BE numbers across Partner Client on a service delivery excellence platform. Show less

  • Callhounds Global
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • WFM Specialist
      • Apr 2022 - Jun 2022

      WFM Specialist WFM Specialist

  • EXL
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Executive - WFM
      • Jun 2019 - Jul 2021

      Work Force Management /Forecasting and Scheduling / Capacity planning / Data analyst and Data Mining / DMT Financials and Invoicing / Time keeping admin.

    • Forecaster and Scheduler.
      • Jun 2019 - Sep 2019

      Scheduling and Forcasting / Data Analyst / Caplan.

  • EXL Service Philippines, Inc.
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 400 - 500 Employee
    • Senior Executive - WFM
      • Jun 2019 - Jul 2021

      Capacity Planning / Forecasting and Scheduling / Time Keeping / Financial and Bussiness Improvement Management

    • Senior Executive WFM
      • Jun 2019 - Jul 2021

  • Sitel
    • Australia
    • Telecommunications
    • 200 - 300 Employee
    • Workforce RTA/POC/Coordinator/Scheduling
      • May 2009 - Jun 2019

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