Experience

Solaria Corporation

• Senior IT Services Engineer

  • Oct 2019 - Present

  In this most recent role, I am providing high-quality prompt IT support for C-Level executives and employees to ensure smooth running of day-to-day operations. In addition to this, I am expanding expert-level IT and technical skills in troubleshooting & configuring user endpoint systems comprising of laptops, mobile devices, and workstations. Moreover, I am demonstrating high-level expertise in producing L1 and L2 network systems support. Some of My Proudest Contributions Includes: • Acted as subject matter expert and system administrator across multiple platforms, including but not limited to Active Directory, Azure AD, and Microsoft 365. • Streamline ongoing operations by supporting A/V conference systems and meetings using Microsoft Teams. • Took full ownership in managing and maintaining organization servers along with server backups. • Displayed big-picture acumen in integrating IT policies, procedures, and training throughout the organization. • Supervised and updated all IT licenses and subscriptions for organization. • Value-added in new IT infrastructure development and integration into new company building as project manager. • Migrated user accounts from Skype for Business to Microsoft Teams as well as smoothly upgraded company video conference rooms with MTR and Logitech systems. • Headed overall IT operations from MSP utilizing best practices. Show less



Flex

• Paraguay
• Advertising Services

• C-Level Support Technician/System Admin/Desktop Support/Network Technician

  • Feb 2015 - Oct 2019

  During this tenure as Lead IT Specialist, I supported C-Suit executives and employees by successfully migrating on-prem mailboxes to cloud. Moreover, I delivered L2 support for HQ and Cloud migration for WebEx users. Demonstrated advanced expertise in managing Active Directory, Exchange, VPN, and Server User Accounts while setting uprights in alignment with users' requirements. List of My Major Achievements Includes: • Played integral role in transitioning subsidiary company NEXTracker's endpoint devices (mobiles, desktops, laptops) into the Flex IT infrastructure while functioning as Lead IT Tech. • Executed Tandberg, Cisco, Bluejeans, Zoom, and Verizon Conference Call to facilitate video and audio conferencing across multiple platforms. • Held full accountability for Mobile Iron Server Management and Citrix Secure Hub with users and groups while specializing in configuration, implementation, and troubleshoots across all mobile device platforms, email, and set up using EMM. • Control and install access points while configuring remote access points for seamless deployment of internal network access to remote sites. • Served as principal account administrator and Box Admin support for user accounts and troubleshoot issues on priority. • Supervised desk phone provisioning and deployment with Cisco, and Polycom devices. Show less



United States Navy

• United States
• Armed Forces
• 1 - 100 Employee

• Aviation Mechanic & Reservist

  • Apr 2009 - Aug 2016

  As an active duty and a military reservist I provided excellent leadership and military etiquette. Through my time in the service I have gained exceptional skills that involve teamwork, communication, and professionalism. Through my experience I've had an abundance of situations that involved analyzing, troubleshooting, and decision making. Achievements: -Supported two deployment operations in Operation New Dawn & Operation Enduring Freedom -Blue Jacket of the Quarter -Navy and Marine Corps Achievement Medal Show less