Senior IT Administrator

• Jan 2022 - Present

IT Project Management:➢ Initiation, Planning, execution, monitoring and closing of IT related projects.➢ Maintaining and monitoring project plans, Scope, project schedules, work hours, budgets, and expenditures.➢ Organizing, attending, and participating in stakeholder meetings.➢ Documenting and following up on important actions and decisions from meetings.➢ Optimizing, improving processes and the overall approach whenever necessary.➢ Executing and implementing the projects as defined in Project scope.➢ Ensuring project deadlines are met.➢ Major Projects Deployed include :Intune PC Migration, Intranet for MiddleEast, AWS Server Migration, Hot Data Migration, MS Flow projects, VERITAS Backup & Restore solution for MiddleEast , New Branch office Infrastructure Setup etc.Infrastructure Administration:➢ IT Server Administration for MiddleEast Business Unit (U.A.E, Oman, Bahrain, K.S.A, Qatar).➢ Maintaining computer, user, and group accounts within Active Directory.➢ Working with DNS, DHCP, DFS, group policy objects.➢ Working with the Fileserver in assigning /removing security permission to the users.➢ Creating, deleting, and assigning permissions for Exchange mailboxes on Exchange Management console.➢ Assisting with backups - planning, scheduling, restoration on Veritas and ReadyNAS devices.➢ Setting up Servers for Various Application, monitoring system performance, storage utilization.➢ Installing and configuring system updates - desktop and server with WSUS.➢ Managing Team and provide Training to subordinates.➢ Providing Training to end users related to MS office tools, Cybersecurity.➢ Administration of Proxy software tool Zscaler to white/blacklist URLs, usage of bandwidth etc.➢ Involved in IT Auditing process internal as well as External Audits.➢ Managing and Administration of Zendesk ticketing tool.➢ Managing and updating IT Inventory which includes Hardware’s, Software’s & Users.➢ Maintaining Relationship with suppliers and stakeholders. Show less

IT & Digital support

• Nov 2018 - Dec 2021

IT System Analyst

• Apr 2018 - Oct 2018

➢ Worked as IT System Analyst in provisioning, installation/configuration, operation, maintenance of systems hardware, Network, software, and related infrastructure. ➢ Installation and Configuration of Active Directory Services, User Accounts, File Sharing Permissions. Provision assignment of user privileges and restrict access pertaining to their roles. ➢ Configured and troubleshoot the AVAYA digital phones. ➢ Administration of office365 to manage, create, modify the email accounts, and provide necessary features and roles in emails to user in the server level, skype for business and one drive. ➢ Worked with Wireless network including creation of Wi-Fi profile, configuration of routers, Access point and so on. ➢ Worked with Time and Attendance Management in server level and end user level and making sure end user device up and running. Show less

IT Support Specialist

• Oct 2015 - Dec 2017

➢ Managed Head office location Infrastructure and 5 Remote site Location with 30 Physical Servers and 50+Virtual servers and network equipment’s.➢ Provided Level 2 support for front office application as well as back-office issues in retail environment.➢ Configuration of E-mail to the Client and troubleshooting the Microsoft outlook related issues.➢ Manage service requests, software installations and new computer setups including windows xp, Windows 7, windows 10.➢ Perform daily backups operations with Symantec, Windows Task scheduler, ensuring all required file system and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled.➢ Installation and Configuration of Active Directory Services, User Accounts, File Sharing Permissions. Provision assignment of user privileges and restrict access pertaining to their roles.➢ Worked with Incidents and Task, making sure the Issues are resolved within the time SLA, with the help of BMC Remedy force v20 ticketing tool.➢ Worked with Desktop Central v10 Software in order to install the patches and software to end user system through DC server. Show less

IT Support Specialist

• Oct 2015 - Dec 2017

System Engineer

• Aug 2013 - Feb 2015

➢ Execute full software development life cycle (SDLC). ➢ Develop flowcharts, layouts, and documentation to identify requirements and solutions. ➢ Programming well-designed, testable code. ➢ Integrate software components into a fully functional software system. ➢ Troubleshoot, debug and upgrade existing systems. ➢ Execute full software development life cycle (SDLC). ➢ Develop flowcharts, layouts, and documentation to identify requirements and solutions. ➢ Programming well-designed, testable code. ➢ Integrate software components into a fully functional software system. ➢ Troubleshoot, debug and upgrade existing systems.