Co-Owner

• Oct 2017 - Present

Eternal Coaching & Mentoring Academy is established in October 2017 by Dilek Yıldırım (MCC), one of the leaders of coaching profession in our country and PDR Group which is in corporate consulting sector for more than a quarter century.Eternal Coaching & Mentoring Academy Coaching approach; Reveals and develops the person’s potential so that the coach, leaders and counselees can design in their own integrity the required change and values, vision, search for meaning so that the person can make conscious choices in relations in his roles both in private and professional lives to gain harmony and balance and build future in accordance with his own authentic being.Eternal Coaching & Mentoring Academy programs are a sum of raising individual professional coaches, creating coaching and mentoring culture to effect results in a positive way through building coaching perspective in corporations, providing supervision and mentoring services to improve professional coaches vocational developments, providing managers and teams with the services they need in a systemic approach programs.

Board Member

• Sep 2012 - Jun 2019

Stylus Meeting Center, located in the heart of 3 major business districts of Istanbul, Pera, Maslak and Altunizade. Stylus Meeting Centers Metro are expertly designed to host training seminars, executive education programs, planning sessions, symposia, board meetings, and conferences for groups as large as 150 attendees. The 3 meeting centers are an amazing alternative to Hotel & Conference Center Meeting Facilities with a total space of 2000m2 and more than 30 different rooms in all sizes. Stylus meeting and conference venues have two different concepts: Premium and Trend, including state-of-the-art audio visual equipment, high quality ergonomic furniture, individual climate and lighting controls, incredible refreshment breaks, and conference dining. With the value and convenience of complete meeting packages that includes everything needed for meetings in Istanbul, you can pay more, but you won't find a better meeting than a Stylus Meeting. It is Stylus' priority to establish the meeting facilities where the participants have easy access with public transportation (metro, but) and parking facilities. Stylus Maslak offers one of the only permanent amphitheaters in the location: It is ideal for high-tech presentations, welcoming 150 guests with stadium-pitched seating. Flexible for video, slide or graphics presentations, the facility incorporates the latest audio/video technology, audio systems, multi-camera broadcast video and global teleconferencing capabilities.

CEO

• Sep 2009 - Jun 2019

Founded in 1989, PDR Group is Turkey’s leading corporate training consulting company, which brought together the proven methodologies of the world’s most respected brands and know-how’s in leadership and management, and customer experience, corporate culture, sales performance, HR and organizational development in Turkey.We provide specialized consulting and training services for every industry in different expertise areas. Group companies have been localizing their globally well-known, current and valid know-how for Turkey and delivering those as solution-partner since 1989. Since 1989, PDR Group companies under one roof, providing organizations with an expanded, holistic approach for developing and managing, and sustaining, long-term customer relationships. By this way the group reached more than 3.000 organizations and more than 600.000 participants with a total of 75 people, 40 of being highly qualified consultants. PDR Group companies operate independently in their expertise areas and cooperate with each other to create unique solutions by combining each other’s conceptual approaches and methods. The power and expertise come not only from know-how they have, but also their synergy of working together. The experience gained through big projects especially requiring high performance and standardization enabled Group to have high capability and capacity and have power of competing in international arena. I am currently leading the company since 2009.

Board Member

• Sep 2009 - Jun 2019

Since 1989, as PDR International, we have focused on one of the most critical elements behind any corporate strategic initiative’s success: The people factor.We know that everything starts with understanding the customer,We are fully aware that for better understanding of the customers’ needs and wants we create a common language that drives us to improve performance, together,We apply proven methodologies, processes, and tools that solve crucial and real-world challenges of the new economy,We accept accountability for delivering measurable results,We try to help our clients consistently measure, manage and improve their critical success factors,We offer access to world’s best proprietary resources and turns them comprehensive source for consistent, scalable, end-to-end customer solutions,We provide the best-in-class and blended learning solutions in the following business lines:Leadership DevelopmentBranded Corporate CulturePerformance DevelopmentService DevelopmentSales DevelopmentExperiential Learning CulturePDR-HR Human Resources Culture

Board Member

• Sep 2009 - Jun 2019

For nearly 20 years, Telephone Doctor Turkey has been in the business of improving contact centers. Whether it be your people, your processes or your strategy, we want to partner with you to take your customer service to the next level.As a member of PDR Group –the leading company in corporate training and management consulting in Turkey- Telephone Doctor Turkey is the leading provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1997 Telephone Doctor Turkey has helped more than hundreds of organisations from all sectors through training, events, consulting, and informational resources. Our experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.The Solutions We Provide are: ResourcesRelevant and independent industry news and reports (i.e. Call Center Quality League), Contact Center Magazine, books, webinars and dynamic customer management content.EventsIndustry-leading gatherings that include timely, practical conference sessions with numerous opportunities for peer interaction and networking.TrainingHighly interactive training focused on strategic value, operations management, people management, and technology.ConsultingProven industry expertise applied to a contact center’s unique environment through solutions that make sustainable improvements to customer experiences and business results.

General Manager

• Mar 2004 - Sep 2009

Acting General Manager

• Jan 2009 - Sep 2009

Successful companies understand the need for their people to perform at their highest levels and to do so, they need to have best practice, repeatable and sustainable training methodologies and processes in place and these must be available on a global basis. This demand for global training solutions in order to help companies compete in an ever competitive world can in itself create issues. Two key ones include;1) How do you deliver local and tailored training solutions to each individual country whilst ensuring these best practice solutions are not diluted and are facilitated at the highest level?2) How do you manage and streamline a global initiative from one centralized point of contact in order to save time and money yet still ensure people feel that they are dealing with someone who understands their local issues and culture?These initiatives can then be delivered in over 50 countries in 26 different languages by our team of country based professional trainers. Our trainers understand the local habits, rules and cultural issues and that your peoples’ success depends on how they can adapt new knowledge into local actions. This is something that can rarely be trained by people operating outside of their own country.And all of this can be managed by one central point. A dedicated team committed to the highest levels of customer service and ensuring the successful management of a global training and development initiative.TACK’s global network coverage and expertise will enable you to;• Benchmark your people before, during and after their training so that you can see a measurable improvement in their behavior and results• Tailor, bespoke and adapt the training solution to the local culture and market conditions to ensure maximum understanding and usage of the materials and tools

Manager

• Jun 1997 - Dec 2003

Asset Manager

• Jan 1994 - Jun 1997

Management Trainee

• Jan 1992 - Dec 1993