Experience

Faith West Academy

• Primary and Secondary Education
• 1 - 100 Employee

• Administrative Assistant

  • 2014 - Present

  Responsible for providing personal administrative support to the principal of Faith West Academy and assistance to executive staff. Responsible for hiring and managing substitute teachers and maintaining substitute schedule. Maintains registration for Camp West Summer Camp by building forms, contacting registrants and organizing over 600 campers every summer. Main Job Tasks and Responsibilities • prepare and edit correspondence, communications, and other documents • follow up on issues and concerns addressed to the Principal, including those that may be sensitive or confidential in nature and determine appropriate course of action, referral or response • manage and maintain principals' schedules, appointments and travel arrangements • arrange and co-ordinate meetings and events • monitor, screen, respond to and distribute incoming communications • collaborate with internal staff at all levels • coordinate project based work • review operating practices and implement improvements where necessary • point person for all absences • schedules sub where needed • designs and maintains registration forms for Camp West Key Competencies • organization and planning • communication • information gathering and monitoring • problem analysis and problem solving • judgment and decision-making ability • initiative • confidentiality • attention to detail and accuracy • adaptability Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Sep 1997 - Sep 2014

  Responsible for offering and selling financial products and services to both individual and small business customers. Personal bankers are the financial liaison to customers for building, deepening, and retaining long-term relationships while providing world class customer service. Duties include:Routinely working with consumer customers and small business clients to build and deepen relationships by uncovering financial needs and recommending and selling the best products, services and solutions to meet those needs Quoting rates, terms and programs for loan customer requestsResponding to customer inquiries and concerns and creating customized solutionsRecognizing and referring cross-sell opportunities.Monitor and track daily/weekly sales activitiesObtaining referrals from customersMeeting and exceeding consumer and small business client goals with the utmost of accuracy and highest ethical standardsOpening deposit accounts and selling financial products (e.g. credit cards, CDs, IRAs, loans)Partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referralsIdentifying opportunities to introduce customers to specialists and business partnersBuilding solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaborationEnsuring the customer's needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals Execute sales and service tactics, activities and processes, as appropriateLeveraging available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracyProactively managing risk in every business, product, and service transaction leveraging available Show less

• Sales and Service Specialist

  • May 2008 - Oct 2010

  Responsible for greeting, servicing and selling to customers in the lobby and performing teller transactions. Responsibilities include functioning as a scheduled seller or teller depending upon the banking center's specific needs. Duties included:Establishing, retaining and deepening relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer serviceResolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retentionProviding proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertiseProcessing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures Show less

• Teller Supervisor

  • Jun 2003 - Mar 2008

  Primarily responsible for driving day-to-day operational excellence on the Teller line, ensuring compliance and procedural requirements are met, and coaching Tellers to high performance levels. Duties included:Coaching and training the teller team to process transactions accurately and efficiently in accordance with established policies and proceduresCreating a positive team environment in the banking center by modeling appropriate behaviorsAssisting teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issuesMaintaining the highest level of customer service standards while consistently delighting customers and exceeding expectationsEnsuring banking center compliance is within federal regulationsWorking closely and providing input to the Banking Center Manager and AssistantManager to continually improve banking center performanceCreating workforce stability by cultivating an engaged, spirited and well-coached teamProcessing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures. Show less

• Customer Service Rep

  • Mar 2000 - Jun 2003

• Teller

  • Sep 1997 - Mar 2000

  Process