Experience

PMI Worldwide

• United States
• Manufacturing
• 200 - 300 Employee

• Product Management Specialist

  • May 2023 - Present



Cafe24 Philippines

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• Seller Support

  • Jan 2021 - Jun 2023

  ⦁ Set-up Assistance - Where we manage the seller’s website/store who are just beginners in e-commerce. From setting up, uploading products, Payment Settings, Designing, etc. We manage client’s Online Store Settings such as the following; 1. Online Store Settings 2. Product Management 3. Operational Information 4. Other Operations Guide 5. Domain Registration 6. Setting up Payment Gateway 7. Facebook Settings 8. Marketplace 9. Design Settings Others ⦁ Guide Content Creation ⦁ Active Online Store Management ⦁ Guide Content Creation ⦁ Professionally handles incoming chat and email from Cafe24 sellers to ensure that issues with our e-commerce platform are resolved quickly and thoroughly. ⦁ Answer seller’s inquiry via chat, email, Facebook Messenger, and IG in just one tool called Zendesk ⦁ Submitting reports about the tickets that have been created through email and chat. ⦁ Analyze the data derived from the inquiries we received to determine trends and the reasons behind them, so we can make plans on what we need to improve in our platform, where we are lacking, and what features we need to have to fit in the Filipino sellers, etc. and execute them. ⦁ Process Improvements and Implementation ⦁ Store tracking and monitoring of all Cafe24 sellers' progress and evaluate what areas where they need help ⦁ Continuous Improvements in the Customer Service process ⦁ Accomplishing Account deletion request report ⦁ Updating the team on the new features and functions of Zendesk and explaining how they work. ⦁ Improving Cafe24 Help Center Guidelines and Process Show less



Acquire BPO

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Provisioning Specialist

  • Nov 2018 - Jan 2021



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Complaints Manager

  • Apr 2014 - Nov 2018



SPI GLOBAL II

• Philippines
• Design Services
• 200 - 300 Employee

• Customer Service Specialist

  • May 2013 - Feb 2014



Puregold Price Club, Inc.

• Philippines
• Retail
• 700 & Above Employee

• Inventory Analyst

  • Jun 2012 - May 2013



iPlus Intelligent Network, Inc.

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Accounts Receivable Specialist

  • Jan 2011 - Aug 2011



Wilcon Depot, Inc.

• Philippines
• Retail
• 400 - 500 Employee

• Accounts Receivable Specialist

  • Jul 2010 - Dec 2010



Enterprise Capital Bank

• The Amber, 19, Bayani Road, Fort Bonifacio Taguig, Taguig City, Metro Manila

• Accounting Specialist

  • Jun 2008 - Jan 2009



SHALI Microlending Corporation

• 30 Mt. Everest St. Filinvest I Batasan Hills Quezon City

• Treasury Specialist

  • Nov 2004 - Apr 2008