Experience

BSA Limited.

• Australia
• Telecommunications
• 300 - 400 Employee

• Reactive Service Coordinator

  • Feb 2018 - Present



Eagle Fire + Safety

• Fire Certification Officer

  • Nov 2017 - Jan 2018

  CBA Contract CBA Contract



Chubb Fire & Security Nederland

• Netherlands
• Security and Investigations
• 300 - 400 Employee

• Sales / Certification Coordinator

  • May 2012 - Nov 2017

  Duties Performed :Sales Coordinator- Prepare reports daily- Receive and record sales leads.- Maintain accurate, current records in the nominated client databases and ensure records are updated.- Setting up new contract on our system- Telephone or write letters to respond to correspondence from customer or to follow up initial sales contacts- Account managingCertification Administrator- Prepare quotes for clients that require AFSS- Allocating jobs to our certifiers- Processing compliance certificate for our existing clients- Booking appointments for our certifiers- Raising a work order and processing invoices for certification- Issuing training certificates

• SDC Associate / Purchasing Officer

  • Feb 2012 - May 2012

  Duties Performed :- Taking service calls- Allocating jobs to technician- Raising PO in Pronto for technician that require parts/equipment for a job- Processing After Hours Calls- Processing Defects reported by service technicians- Actioning customer requests in the SDC electronic mail box- Actioning supervisors and technician request in the Purchasing inbox- Actioning CR requests (owner)

• Branch Administrator

  • Dec 2009 - Jan 2012

  Duties Performed :- Processing timesheets of 150 service technician weekly- Administrative support including taking phone calls, opening and distribution of mail, filing and ordering stationary- Raise PO to pay for building invoices- Assist Commercial Manager in Facilities issues/requests and liaise with trades when they come to site- Ordering mobile phones and business cards for all managers, supervisors and technicians- Processing Debtor Refunds- Processing Cash Sales- Back up of the SDC Team

• Customer Service Officer / Major Accounts Administrator

  • May 2006 - Dec 2009

  Duties Performed :- Taking service calls- Allocating jobs to technician- Preparing service dockets to all technicians every month- Processing Invoices- Processing credits- Processing Compliance Certificates for various clients- Setting up customer account profiles in the system. - Setting up billing details of customer.- Managing Invoices for other states.- Managing Bulk Bill Accounts for our Sydney, Melbourne and Brisbane Branch.- Making sure that all the work orders for our Bulk Bill Accounts will be done on time.- Checking the accuracy of data and making necessary changes in Pronto from information provided by phone, fax & email.

• BA Admin Support

  • Apr 2006 - May 2006

  Duties Performed:- Testing Vital Call (emergency phone for the aged)- Booking in and out of Vital Call - Processing of Reports and Invoices- Admin support