Experience

Bright Heart Health

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Intake Coordinator

  • Nov 2020 - Present



HGS - Hinduja Global Solutions

• Associate Training Manager



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Training Manager

  • Jan 2015 - Dec 2022

  - Develop and update existing or new content related to product training.- Motivate, reward and maintains a coaching culture with the team members to help them reach their full potential.- Ensure regular communication with the team, keeping them informed of progress against daily, weekly, and monthly targets.- Manage and record all product training schedules.- Consolidate training performance results, analyze and monitor trainees and trainer’s performance, communicate to stakeholder and provide mentoring.- Fulfill individual targets to maximize contribution to the team performance and meet client requirements. - Monitor and analyze daily, weekly, monthly reports reacting to trends where appropriate.- Participates/ supports in the daily huddles, provides training/ input on processes/ business to the team in order to ensure delivery predictability.- Responsible for the delivery of excellent customer service, taking appropriate steps to ensure client satisfaction; point of contact for all client/advisor escalations within the own team.- Wok alongside other Operations, Business Excellence and other teams to drive center wide initiatives, contributing towards the success of the business. Show less

• Line Trainer

  • Jan 2008 - Dec 2014

  - Responsible for implementation of training courses including outlines and syllabus for the platform assigned to- Maintenance and inventory of all training materials assigned to- Adheres to schedules of training programs- Mentors new and existing line trainers. Assigned as the lead "go to" trainer for queries, assistance and issue resolution- Assigned as one of the system champion here in Manila that coordinates with the client for any system issues for troubleshooting and appropriate resolution.- Works with Quality Analysts to resolve grievances- Ensures product knowledge alignment through facilitation of knowledge checks Show less