Head of Business Resilience

• Oct 2022 - Present

Business Continuity Relationship Manager

• Jun 2022 - Oct 2022

1. Conducting business impact analysis and risk assessments and working with stakeholders in defining business continuity strategies and plans 2. Providing briefing and awareness sessions 3. Implementing and maintaining the Incident Management processes across offices and lines of service and business units 4. Supporting incident management teams in the event of disruptions 5. Designing and running rehearsals (desktop and dynamic), producing post rehearsal reports, lessons learned and action plans 6. Providing administrative support for business continuity software and mass communication alert system 7. Supporting internal and external assessments to ISO 22301:2019

Head of Business Resilience (Capita Pension Solutions Ltd)

• Apr 2021 - Jun 2022

1. Designed and maintained the Pension Solutions Business Continuity Management System to meet ISO22301 and ISO27001 certification requirements 2. Manage the scope and delivery of exercises to validate that the business unit can effectively respond to a range of scenarios to recover from a major incident 3. Support ISO22301 audits with the British Standards Institute and associated activity to ensure continued certification. Successfully transitioned to the revised ISO22301(2019) certification without any non-conformities being raised 4. Responsible for reporting at business unit Risk Committee, divisional committees, regulated Board and clients 5. Management of the Building Operational Resilience project and act as SME to ensure compliance to PS21/3 regulatory standard. Implemented the Framework to set out the methodology and approach to be used to own, define, agree, maintain, and govern Important Business Services 6. Work with Group Resilience to support Policy & Standards, software and participate in education & awareness activities 7. Support incidents to facilitate effective response and management of invocations 8. Provide responses to Bids & Acquisitions as required 9. Successfully rolled out new BC software (Continuity2) and provided training to employees

Business Continuity Frameworks Manager (Capita Group)

• Nov 2019 - Apr 2021

1. Developed new Capita Group Business Continuity Framework and writing of the BC Standard and Procedures to support all divisions to implement first line of defence responsibilities, including; Business Impact Analysis, BC plan maintenance, exercising, education & awareness, and Crisis Management playbooks2. Led creation of new group-wide software (Continuity2) to support revised framework implementation, ensuring alignment to industry best practice and ISO22301 3. Relationship and management of key third party recovery service providers

Business Continuity Manager (Capita Regulated Services)

• Aug 2013 - Nov 2019

1. Management of the Capita Business Continuity Management System and resilience SME for the Capita Employee Benefits business unit and Specialist Services division2. Developed BCMS Strategy & Procedures in line with the Capita Resilience Policy minimum requirements, ISO22301 and the BCI Good Practice Guidelines3. Implemented a Strategic, Tactical and Operational Incident Management Team structure and conducted regular training to ensure continued awareness of roles and responsibilities 4. Successfully managed internal and external audits along with achieving and maintaining ISO22301 certification at flagship offices. I also supported audits with clients and third parties such as KPMG, PwC, BSI, LRQA5. Assisted all areas in raising BC awareness and completion of Business Impact Analysis & Threat Assessment to prioritise risk mitigation activities 6. Written material and conducted BC Plan walkthroughs/CMT scenario rehearsal exercises across all functions in the business7. Experienced in planning and hosting large scale tests along with completion of scope and post-test reports8. Maintenance of BC Team action log and prepare monthly risk reports for the Capita Group Risk and Compliance Committee 9. Coordinated incident management teams during major incidents; experience in various incidents10. Regular maintenance and testing of business wide staff incident communications using an automated system. Supported the implementation and roll out of new system as a lead administrator11. Support new client bids and implement BC solutions accordingly in line with requirements12. Complete due diligence reviews of our critical third parties to determine the level of preparedness

Business Continuity Manager

• Jan 2013 - Aug 2013

1. Management of the Business Continuity Management System for the UK and US sites to present and report key risks to Senior Leadership and external professional bodies. 2. Influencing, raising BC awareness and training a broad spectrum of employee grades and key stakeholders. 3. Assign and support large groups of staff for offsite test days at national invocation sites. 4. Maintain change control throughout project lifecycles, new services and applications to ensure continuity and minimise potential risks. 5. Execution and tracking mitigation of dispensations, waivers and breaches to regulations. 6. Proactively guide the business and outsourced service providers to implement BC strategy and to produce a range of contingency scenario plans. 7. Support Crisis and Incident Management Exercises. 8. Assisted with FCA audit along with managing other audit requests from Barclays Group and third parties such as KPMG.

Continuity of Business & Crisis Manager

• Nov 2010 - Jan 2013

1. Subject Matter Expert for the maintenance and testing of the Business Continuity Management System in line with Citigroup Policy, BS 25999, FCA requirements and various other standards.2. Coordinated the BCMS programme of activities for the London branch network, UK Consumer Bank & International Personal Bank.3. Accountable for producing the Business Impact Analysis, detailed summary reports and proposal of recovery strategy to the Executive Management Committee. 4. Execution and reporting of bi-annual call tree tests: Implemented two automated call cascade tools which enabled over 4000 staff to be contacted within a matter of minutes.5. Assess BC plans of critical suppliers to ensure continuation of services and mitigation of potential risks.6. Available 24 x 7 in the event of an incident to manage activity across business units to ensure smooth transition to recovery sites and co-ordination of business resumption activities.7. Manage the Crisis Management framework, exercise schedules and Plan. 8. Organise and support I.T Disaster Recovery mainframe and application tests.9. Conducted staff awareness training by various channels; global BC awareness week, workshops, offsite exercises at invocation sites, table top walkthroughs along with writing a CBT package for staff to complete on an annual basis.

Supplier Control Governance Manager

• May 2008 - Nov 2010

1. Successful management and control of third party suppliers to ensure compliance to Citi Global Policy and FCA regulations. 2. Sole managed projects within tight deadlines to bring onboard legacy Egg suppliers and infrastructure in line with Citigroup regulations and Stakeholder expectations. 3. Make recommendations on budget activities to ensure service improvement and maximization of Citigroup’s economic leverage; personally cost saved over £100000 per annum after identification of surplus services.4. Prevent and mitigate inherent risks in supplier relationships and acted as escalation communication point for the delivery of projects and resolution of service issues.5. Implemented and successfully managed an overseas offsite team of four that provided a critical service to the global business. 6. Manage the collation and resolution of operational/compliance/financial issues and corrective action plans to report key risks to Senior Executive Managers.7. Attend on site audits to review end to end processes, Business Continuity, Information Security, Fraud and Counter Party Risk practices and capture findings/proposal of solutions.8. Produce and present monthly financial spend reports, trend analysis and cash flow forecasting.9. Coordinate process relating to Sanction Screening of local and international lists.10. Plan and deliver training to Supplier Relationship Managers. Ran various workshops to raise awareness and highlight policy/procedure requirements.11. Raised SAP requisitions, gain approvals and process payments for suppliers.12. Developed effective relationships with key Supplier contacts to identify and implement potential service improvements.

Financial Crime Analyst

• May 2000 - May 2008

1. Investigate, identify and make end decision on suspect fraudulent banking applications. 2. Monitor live accounts for unusual activity and suspicious transactions. 3. Compare data and identify similarities between different applications using various in-house and national fraud systems including Experian, Equifax, Sira, Falcon, Hunter, Cifas & Find.4. Gather evidence, underwrite and prepare case files of fraud and linked rings.5. Share information and liaise with other regulatory bodies, Police and financial institutions.6. Generate pro-active periodic reports and other business metrics to mitigate fraud and measure internal performance. 7. Assurance of key controls and metrics in line with emerging threats to limit losses to the Bank.8. Communicate sensitively with potentially fraudulent customers to interpret decisions fairly and also to sympathize with victims of financial crime.9. Acted as Fraud Champion in response to new projects, services and for staff awareness purposes.10. Managed relationships with critical service providers to ensure fraud prevention and detection systems were in line with expectations and managed appropriately.