Experience

InformData

• United States
• Wholesale
• 200 - 300 Employee

• Dispute Risk Analyst

  • Sep 2020 - Present

  • Analyzed, investigated and resolved all applicant disputes for criminal background searches • Managed a high volume of tickets in Zendesk with a 48 hour turnaround time • Communicated with senior management, clients, courts and vendors to identify discrepancies • Analyzed results of testing for automation agents and vendors • Reported and analyzed errors and provided reports of applicable quality metrics to include accuracy ratings, trend analysis, root cause and corrective action analyses • Used SQL to run queries to locate information and aid in reporting • Verified and validated employment, reference and education information via phone, email and fax to client specifications and company standards •Exceeded company’s production objectives while maintaining and exceeding quality standards Show less



Southern Overhead Door, Inc./Pangeatwo

• Birmingham, Alabama Area

• Accounting/Project Administrator

  • Mar 2017 - Apr 2020

  • Coded and entered a high volume of invoices into Quickbooks for payment, processed complex pay applications, printed checks once a week • Posted payments and credits, generated invoices and tax forms, compiled information for past due accounts and sent documentation or made calls for collections • Prepared and processed documents including purchase orders, subcontracts, equipment rental agreements and change orders • Assisted with Human Resources functions including onboarding of employees, ordering background checks and processing I-9 documentation • Assisted with preparation of bids and assembled bid packages to send to contractors • Maintained and updated bid list, printed and distributed blueprints and drawings • Performed close-out duties including sending O&M manuals, drawings and warranties Show less



Building and Earth Sciences

• Birmingham, Alabama Area

• Administrative Assistant

  • Jan 2013 - Mar 2017

  • Provided administrative and business support to engineers, senior management and technicians • Prepared meeting minutes and maintained calendars in Outlook • Formatted, edited and proofread boring logs and geotechnical reports • Tracked all upcoming bids on the calendar and printed any required documentation • Compiled, tracked and submitted vendor invoices for project materials and client billing • Assembled bid packages to send to contractors • Provided administrative and business support to engineers, senior management and technicians • Prepared meeting minutes and maintained calendars in Outlook • Formatted, edited and proofread boring logs and geotechnical reports • Tracked all upcoming bids on the calendar and printed any required documentation • Compiled, tracked and submitted vendor invoices for project materials and client billing • Assembled bid packages to send to contractors



Building and Earth Sciences

• Birmingham, Alabama Area

• Accounting Associate

  • May 2009 - May 2012

  • Processed pay applications and generated invoices • Coded and entered accounts payable and printed checks weekly • Processed purchase order requests, expense reports and credit card reconciliation • Assisted with entering and maintaining employee information in the HRIS • Posted high volume of monthly payments and performed collection duties for past due invoices • Reviewed time and attendance records to identify billable items • Processed pay applications and generated invoices • Coded and entered accounts payable and printed checks weekly • Processed purchase order requests, expense reports and credit card reconciliation • Assisted with entering and maintaining employee information in the HRIS • Posted high volume of monthly payments and performed collection duties for past due invoices • Reviewed time and attendance records to identify billable items