Experience

Jacksonville Public Library

• United States
• Libraries
• 100 - 200 Employee

• Assistant Library Supervisor

  • Oct 2023 - Present

• Customer Experience Associate-Youth

  • Nov 2020 - Oct 2023



Florida State College--Jacksonville

• United States
• Higher Education
• 700 & Above Employee

• Academic Tutor of English

  • Aug 2017 - Aug 2021

  • Developed personalized study plans for remedial students, increasing exam pass rates from 75% to 90% over two years• Maximized traffic in the writing lab by increasing classroom visits 10%• Boosted students’ confidence through constructive and empathetic assessments of their work• Extended tutoring service points by developing and presenting writing and grammar review workshops each semester

• Graphic Design Intern

  • May 2018 - Aug 2018

  • Designed promotional materials, such as flyers and banner ads, for Student Engagement events• Collaborated with the marketing team at weekly meetings on ways to develop designs• Created icons, graphs, and charts to be used in infographics for presentations at the College• Proofread and edited copy as necessary



The Cummer Museum of Art & Gardens

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Marketing Intern

  • Aug 2018 - Dec 2018

  • Wrote press releases for upcoming events and exhibitions • Acted as a representative for the Museum at several community arts events • Wrote and published articles to the Museum blog using WordPress • Wrote press releases for upcoming events and exhibitions • Acted as a representative for the Museum at several community arts events • Wrote and published articles to the Museum blog using WordPress



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Server, Bartender, Host, Room Service Attendant

  • Apr 2015 - Aug 2017

  • Managed issues with dissatisfied customers through on-the-spot conflict resolution • Provided training to new staff members • Managed issues with dissatisfied customers through on-the-spot conflict resolution • Provided training to new staff members



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • May 2014 - Jan 2015

  • Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment • Engaged customers in a highly visible role, conveying a positive and professional attitude • Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment • Engaged customers in a highly visible role, conveying a positive and professional attitude