Ticketing And Administration Coordinator (Full-Time)

• Mar 2023 - Present

Box Office Assistant (Full-Time)

• Apr 2021 - Mar 2023

• Respond to all customer queries effectively and efficiently, on the phone, in person and online providing exceptional customer experiences. • Have exceptional working knowledge of Nliven in order to provide support to customers booking online. • Demonstrate the ability to work productively under reasonable levels of pressure and completing tasks within specified deadlines. • Maintain fruitful working relations with producers, their agents, internal customers and suppliers. • Co-operate with other Box Office Assistants in sharing the tasks and duties required to run an efficient Box Office. • Manage Producer and House Seats, Comp Requests, Group Bookings and other speciality ticketing requirements in a timely and accurate manner. • Assisted in developing the FAQs and Plan Your Visit page for the website. • Helped put together Box Office policies and procedures and a Box Office guide/guide to Nliven. • Aided in putting together a Front Of House guide. • Assisted the Ticketing Manager and Head Of Customer Experience in developing and refining the event build and website. • Set up the scanners in collaboration with the Box Office Supervisor. • Covered stage door during off-peak times; signing in visitors and contractors and making sure sign-in sheets are up to date and keys and radios are organised. Show less

Sales Operator (Casual)

• Dec 2019 - Apr 2021

• Processed ticket orders at various venues including Capitol Theatre, State Theatre and the Sydney Lyric Theatre through PCI. • Provided quality customer service and demonstrated strong interpersonal and communication skills. • Processed ticket orders at various venues including Capitol Theatre, State Theatre and the Sydney Lyric Theatre through PCI. • Provided quality customer service and demonstrated strong interpersonal and communication skills.

Box Office Assistant (Seasonal Contract)

• Dec 2020 - Jan 2021

• Processed ticket orders, exchanges and refunds through Making A Booking • Provided quality customer service, including giving requested information and resolving complaints. • Assisted with the set-up of the box office at the Headland at Barangaroo, effectively communicating with front of house and back of house the needs of the box office • Processed ticket orders, exchanges and refunds through Making A Booking • Provided quality customer service, including giving requested information and resolving complaints. • Assisted with the set-up of the box office at the Headland at Barangaroo, effectively communicating with front of house and back of house the needs of the box office

Front Of House Attendant (Part-Time)

• Apr 2018 - Feb 2020

• Demonstrated strong interpersonal and communication skills with customers when it comes to greeting them, scanning their tickets and checking in their belongings. • Exhibited the ability to work under pressure. • Provided patrons with any additional assistance, including those with accessibility difficulties, and finding suitable solutions in a timely and respectful manner. • Demonstrated strong interpersonal and communication skills with customers when it comes to greeting them, scanning their tickets and checking in their belongings. • Exhibited the ability to work under pressure. • Provided patrons with any additional assistance, including those with accessibility difficulties, and finding suitable solutions in a timely and respectful manner.

Season Tickets Team Member (Seasonal Contract)

• Jul 2018 - Oct 2018

• Processed orders from the counter and mail for 2019 season tickets through Tessitura. • Provided quality customer service and demonstrated strong interpersonal and communication skills. • Demonstrated strong attention to detail whilst processing to ensure accuracy of all orders. • Processed orders from the counter and mail for 2019 season tickets through Tessitura. • Provided quality customer service and demonstrated strong interpersonal and communication skills. • Demonstrated strong attention to detail whilst processing to ensure accuracy of all orders.

Inbound Sales Representative (Seasonal Contract)

• Jul 2017 - Mar 2018

• Providing quality customer service, providing requested information and resolving complaints. • Processing phone, counter and internet orders for single ticket bookings and 2018 subscriptions. • Achieve weekly sales targets that are set for myself and my department, effectively communicating marketing campaigns and promotions to customers. • Working with a number of programs including Tessitura, Microsoft Excel, Outlook and Google Calendar. • Providing quality customer service, providing requested information and resolving complaints. • Processing phone, counter and internet orders for single ticket bookings and 2018 subscriptions. • Achieve weekly sales targets that are set for myself and my department, effectively communicating marketing campaigns and promotions to customers. • Working with a number of programs including Tessitura, Microsoft Excel, Outlook and Google Calendar.

Teacher (Contract)

• Jul 2017 - Dec 2017

• Teaching primary school-aged children basic singing, dancing and acting skills. • Leading the classes with drama games and dance warm-ups. • Devising and teaching choreography. • Teaching primary school-aged children basic singing, dancing and acting skills. • Leading the classes with drama games and dance warm-ups. • Devising and teaching choreography.

Offline Administrative Assistant (Full-Time)

• May 2016 - Nov 2016

• Create caption files, sync them and ensure they are aligned through Assisted Subtitling • Format scripts through Script Extractor and Microsoft Word • Check quality of caption files for broadcast through Swift • Edit and time pre-existing caption files for video content and ensure that you follow AI-Media quality standards guide • Assist with other administrative tasks as required including working with ECG files • Create caption files, sync them and ensure they are aligned through Assisted Subtitling • Format scripts through Script Extractor and Microsoft Word • Check quality of caption files for broadcast through Swift • Edit and time pre-existing caption files for video content and ensure that you follow AI-Media quality standards guide • Assist with other administrative tasks as required including working with ECG files

Customer Service Representative (Seasonal Contract)

• Oct 2015 - May 2016

• Handled customer queries via email and on the phone • Performed basic administration tasks whilst covering reception • Communicated with varied levels of staff including the warehouse, digital team, IT and finance regarding customer queries and eCommerce glitches • Worked with a number of programs including Microsoft Office, Navision, Zendesk, Cybersource and Sitecore • Handled customer queries via email and on the phone • Performed basic administration tasks whilst covering reception • Communicated with varied levels of staff including the warehouse, digital team, IT and finance regarding customer queries and eCommerce glitches • Worked with a number of programs including Microsoft Office, Navision, Zendesk, Cybersource and Sitecore

Camp Rock (Director/Co-Choreographer) (Contract)

• Apr 2015 - Aug 2015

• Demonstrated time management skills by writing up detailed rehearsal schedules each week • Delivered a high quality yet practical vision of the show that was achievable within budget and timeframe • Exhibited my excellent communication and interpersonal skills with both the cast and production team members • Demonstrated time management skills by writing up detailed rehearsal schedules each week • Delivered a high quality yet practical vision of the show that was achievable within budget and timeframe • Exhibited my excellent communication and interpersonal skills with both the cast and production team members

Store Assistant (Casual)

• Nov 2013 - May 2015

• Exhibited my ability to create a safe and pleasant working environment for other employees and customers. • Acquired valuable skills in organisation and multitasking. • Exhibited my ability to create a safe and pleasant working environment for other employees and customers. • Acquired valuable skills in organisation and multitasking.

Educator (Casual)

• Mar 2013 - Oct 2013

• Supervised primary school aged children between the ages of 5 and 12. • Acquired important knowledge on child supervision, health and safety. • Supervised primary school aged children between the ages of 5 and 12. • Acquired important knowledge on child supervision, health and safety.

Early Music Education Teacher (Casual)

• Jan 2013 - Apr 2013

• Utilised Dalcroze Eurythmics, Kodaly and Suzuki methods to teach children between the ages of 3 and 5 basic musical principles. • Demonstrated my ability to meet deadlines and follow teaching curriculums. • Utilised Dalcroze Eurythmics, Kodaly and Suzuki methods to teach children between the ages of 3 and 5 basic musical principles. • Demonstrated my ability to meet deadlines and follow teaching curriculums.

Notetaker (Casual)

• Mar 2012 - Mar 2013

• Submitted lecture and tutorial notes on a weekly basis that are organised and formatted for a student with a disability. • Established my strong computer skills and attention to detail. • Submitted lecture and tutorial notes on a weekly basis that are organised and formatted for a student with a disability. • Established my strong computer skills and attention to detail.