Experience

COMDA.COM

• Canada
• Advertising Services
• 1 - 100 Employee

• Senior Vice President Of Information Technology & Operations

  • Jun 2015 - Present

  Toronto, Ontario, Canada In my role as the Senior Vice President of Information Technology, I am accountable for the overall strategic IT direction of the company. I collaborate with the executive management team, and ownership, to ensure that COMDA has cost-effective technology solutions that are a platform to support our strategic vision and our annual business plans. Working across the business, my team identifies, recommends, develops, and supports a wide-range of technology services. This includes our Service… Show more In my role as the Senior Vice President of Information Technology, I am accountable for the overall strategic IT direction of the company. I collaborate with the executive management team, and ownership, to ensure that COMDA has cost-effective technology solutions that are a platform to support our strategic vision and our annual business plans. Working across the business, my team identifies, recommends, develops, and supports a wide-range of technology services. This includes our Service Desk, Traditional IT Infrastructure, Back Office ERP Applications, Telephony, eCommerce Websites. COMDA has multiple operating units, locations, and staff all who rely on IT to be efficient and secure. Further advancements 2019-2021 Website and Digital Marketing Pivoting critical messaging into business as usual campaigns, launching the new COMDA.COM website, and activating ‘New Normal’ Back 2 Biz - product & categories. Re-ordering Websites penoffer.com and calendaroffer.com have seen significant improvements to give our customer a better shopping experience and offer more selections of choice. Making reordering easy for our customers. New IT Platform Replaced the core platform with a next generation solution that will enable security, agility, and work from-anywhere Enable key security requirements by implementing Multi - Factor Authentication across our organization Converted Windows desktops to ThinLinx OS to support hosting of Citrix Desktops Cost Savings Maintenance Delivered major network maintenance on our switches and cabling avoiding near term costs improving network security and support New Bell Network Increased Business internet speeds by double Added redundant internet connections with Bell, removed costly backup solution Cut costs in half -- $120K to $52K

• Director of IT Services

  • Nov 2010 - Jun 2015

  Successfully restructured Comda’s IT infrastructure into a secure and reliable support network. Assembled an internal helpdesk team to facilitate end user support requests. The team is responsible to provide tier 1 support to over 250 users on site at the company’s 3 facilities and provide remote support to users who work off site. In 2013, the Helpdesk was further restructured in this area of IT support by adding an IT Business Analyst to our team. This valuable resource is responsible… Show more Successfully restructured Comda’s IT infrastructure into a secure and reliable support network. Assembled an internal helpdesk team to facilitate end user support requests. The team is responsible to provide tier 1 support to over 250 users on site at the company’s 3 facilities and provide remote support to users who work off site. In 2013, the Helpdesk was further restructured in this area of IT support by adding an IT Business Analyst to our team. This valuable resource is responsible to facilitate all software development and provide project management. Comda is supported by Carbon60 a managed hosting Company who takes on the responsibility of Comda’s core IT Infrastructure and management of corporate IT Services. Carbon60 has improved the operational efficiency, reliability, performance and security of COMDA’s three GTA divisions. These improvements reduced IT support costs, increased productivity and lowered business risks for COMDA. Key Highlights over the last 4 years • Over $845,000 in IT cost savings • 30% decrease in overall IT costs • 15% decrease in Managed Services / Desktop Support costs • Improved availability, performance and security • Productivity up and business risk down

• IT Project Manager, User Support

  • Mar 2007 - Nov 2010

  Working with JDP Computer Systems to implement automated work flows in Q360. We took our previous processes of pushing a paper order throughout our workflow, and implemented the use of tasks, and document storage that Q360 provides. This change allowed us to improve order flow. The quickest turn around to get an order to production with a paper order flow was 1 to 2 weeks. Today we can have an order to production in less than 24 hrs. Successfully set up a Help Desk User Support… Show more Working with JDP Computer Systems to implement automated work flows in Q360. We took our previous processes of pushing a paper order throughout our workflow, and implemented the use of tasks, and document storage that Q360 provides. This change allowed us to improve order flow. The quickest turn around to get an order to production with a paper order flow was 1 to 2 weeks. Today we can have an order to production in less than 24 hrs. Successfully set up a Help Desk User Support System, again with the use of Q360 ticketing process. All changes were made possible by working with JDP Computers, & Solutions 360.

• Sr. Administration Manager

  • May 2003 - Mar 2007

  Assisting the VP of Administration in the development of staff and administration departments. Responsible to manage and restructure the Order Processing and Verification Departments. Part of the implementation team to bring in new ERP system. Management of Credit & Collections Department, successfully restructured the department and implemented policies and procedures

• Payroll & HR Manager

  • May 1997 - May 2003

  Process payroll for 200 employees on a weekly and biweekly schedule. Required to calculate commissions,pay hourly, piecework & salary employees. Process government remittances & WSIB payments. Recruiting new staff for administration and warehouse Administer benefits and pension plans. Advise Senior Management of employment laws. Health and Safety member

• Administrative Clerk

  • Dec 1989 - Apr 1997

  Office Administration; including Accounts Receivables, Order Processing and Product Purchasing