Experience

Amazon Operation Services Philippines, Inc.

• Philippines
• Consumer Services
• 500 - 600 Employee

• Finance Operations Manager

  • Jul 2021 - Present

• Process Training Lead

  • May 2019 - Jul 2021


Amazon
• Bangladesh
• Advertising Services
• 1 - 100 Employee
• FinOps Trainer - AP

  • May 2019 - Jul 2021


Allsec Technologies Limited

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Training and Quality Supervisor

  • May 2015 - May 2019

  Accounts Payable E2E Process Accounts Payable E2E Process



ALLSECTECH MANILA, INC

• IT Services and IT Consulting
• 1 - 100 Employee

• Training/Quality Supervisor

  • May 2015 - May 2015

  Accounts Payable E2E Process Conduct trainings and perform audits. Facilitate calibration sessions. Supervise the team. Manages the team's performance in terms of the following activities. - Review and verify invoices. - Prepare analysis of accounts. - Monitor accounts to ensure payments are up to date. - Research and resolve invoice discrepancies and issues. - Maintain vendor files. - Correspond with vendors and respond to inquiries. Produce monthly reports. Assist with month end closing. Provide supporting documentation for audits Show less



Stream Global International Services

• Philippines
• Telecommunications
• 1 - 100 Employee

• Quality Assurance Analyst

  • Nov 2009 - Mar 2015

  Extensive experience in monitoring all aspects of quality assurance in an international call center including developing new quality assurance processes, creating and sending reports to Operations and integrating processes to new hires by training. Extensive experience in monitoring all aspects of quality assurance in an international call center including developing new quality assurance processes, creating and sending reports to Operations and integrating processes to new hires by training.



Vesagas and Bagon Law Firm

• Virtual Legal Assistant

  • 2011 - Mar 2013

  Strong organizational skills and highly flexible in keeping up with a fast paced work environment. Thus, can interact and converse with different levels in the organization and highly disciplined in keeping accurate information and data updates for clients. Strong organizational skills and highly flexible in keeping up with a fast paced work environment. Thus, can interact and converse with different levels in the organization and highly disciplined in keeping accurate information and data updates for clients.



Philippine National Red Cross

• Member - Volunteer

  • Feb 2012 - Feb 2013

  Provides support in welfare services that are responsive to the changing needs of the people and deliver these services with quality genuine concern and with human touch. Provides support in welfare services that are responsive to the changing needs of the people and deliver these services with quality genuine concern and with human touch.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Consultant : DTI/SEC, Secure Business Permit, Mayors Permit License Business, BIR Registration

  • Jan 2012 - Jan 2013

  Provides assistance to clients who wish to establish a new business company or firm in the Philippines. Provides assistance to clients who wish to establish a new business company or firm in the Philippines.



TeleTech

• Denmark
• Appliances, Electrical, and Electronics Manufacturing

• Network Specialist

  • Mar 2007 - Nov 2009

  • Provides support to the frontline agents through phone calls and through chat. • Assists Level 2 agents who are having difficulties in handling calls and resolving customer’s issue. • Serves as Escalation Team/ Handle supervisor calls • Handle order issues, and technical concerns such as email client configuration (e.g. outlook, windows mail), webmail/netmail configuration, telephone connection and internet connection problems (e.g. software installation, configuration of modems and routers, browser, and wireless connection, and networking). Show less