Experience

Diabetes Australia

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Evaluation Manager, NDSS (National Diabetes Services Scheme)

  • May 2022 - Present

  NDSS Evaluation Manager is a key technical position responsible for national leadership and coordination of NDSS evaluation activities and ensuring there is a comprehensive and meaningful evaluation of the NDSS and its services aligned to the Program Logic, Evaluation Framework and Grant Agreement to achieve maximum benefit for Australians with diabetes, their families and carers and supporting health professionals. Key responsibilities include: • Undertake and manage evaluation projects, ensuring high quality data collection, analysis and interpretation to drive continuous improvement of the NDSS. • Work directly and collaboratively with senior management and external service providers to ensure there is a fit for purpose evaluation designed and implemented. • Contribute to the analysis, interpretation and reporting of multiple complex data sources to investigate the effectiveness of the NDSS across key stakeholder groups and inform service planning. • Effectively communicate complex information about the impact and outcomes of the NDSS to a range of audiences, including senior managers, the Department of Health and Aged Care, and others to facilitate accurate understanding and drive implementation of evidence-based improvement recommendations. • Manage the national feedback monitoring system, analyse data, design and develop business intelligence reports to drive continuous improvement. • Act as the contract manager for the national evaluation service provider including monitoring of performance against contracted deliverables, delivery of outcomes against agreed milestones and regular progress and performance meetings. • Effectively manage, consult, and engage with a range of key stakeholders nationally to ensure timely delivery against evaluation activities and projects. • Manage internal data collection and analysis systems and processes. • Support the development of evaluation reports.



Diabetes NSW & ACT

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Research and Evaluation Manager (NSW, ACT and QLD)

  • Jan 2019 - May 2022

  Key activities and achievements: - Coordinated and conducted many end to end evaluation projects, including project planning and design, consultant collaboration, stakeholder management, survey development and distribution, development of program logic, data collection, analysis, interpretation and communication.- Developed data driven quality improvement recommendations to improve programs and services.- Managed a large-scale evaluation project resulting in three conference presentation offers, and executive- level approval for significant additional funding towards program expansion and enhancements.- Collaborated with a university partner to develop and publish the first-ever journal articles on the outcomes of a Diabetes NSW & ACT program.- Facilitated the development of a social impact analysis framework for a donor-funded program which prompted the Executive Team decision to modify delivery to improve alignment with the Theory of Change and thus the likelihood of achieving positive outcomes.- Delivered significant process improvements to evaluation data integrity resulting in improved stakeholder experience and reduced resource requirements for data cleaning.- Developed real-time performance monitoring dashboards to drive efficient visibility and action in relation to performance and delivery improvements. - Provided timely reports and data submissions to the National Evaluation Team.- Developed abstracts, presentations and reports to communicate findings and drive decision making in relation to program and service delivery. - Monitored, analysed and reported on key performance measures for local and national board reports.- Managed data processing staff and workflow in line with changing budgets to ensure reporting deadlines were met.- Represented Diabetes NSW & ACT on the National Evaluation Committee influencing and collaborating on projects and initiatives to align to objectives.

• Program Facilitator, Content Creator, Project Lead

  • May 2011 - Dec 2018

  This role was incredibly varied. I developed, delivered and evaluated training programs, resources, products and services for face to face, print and digital mediums (for both health professionals and public). In addition, I managed a number of projects and coordinated several complex health education programs. I was heavily involved in content curation, editing and proofreading for print & digital media, fielded media interviews, conducted product and menu reviews, and have acted as an induction and training mentor to new recruits. I up-skilled in a wide range of areas including health & medical copywriting, project management, editing and proofreading, building and managing high performing teams, mentoring, motivational interviewing, media skills, and advanced facilitation skills. Some of my proudest achievements include spearheading an innovative pilot program with Jamie’s Ministry of Food to plan and implement a cooking course for teens and adults, as well as co-developing and successfully project managing the Sydney Weekender, a 2 -3 day event aimed at promoting mental and physical wellness and life skills for young adults living with Type 1 diabetes. I embrace my passion for food, health and wellness, while tapping into the many skills I have developed to deliver very successful projects with positive outcomes. Working in this role meant becoming a “Jill of all trades” delivering education and content across a wide range of topics such as foot care, exercise, diabetes management, medications and medical devices as well as becoming experienced at conducting one to one comprehensive clinical health screenings. This included conducting blood and urine tests, taking blood pressure, completing foot checks and nerve sensation tests and performing Ankle Brachial Indexes to screen for Peripheral Vascular Disease.I love learning new skills, continue to seek personal growth prospects and I relish any opportunity to positively influence the lives of others.



Medical Education & Scientific Advisory Council

• Consultant reviewer (diabetes and nutrition)

  • Sep 2017 - Oct 2020

  As a consultant / ad hoc member of the Medical, Education and Scientific Advisory Council (MESAC) I review, edit and provide expert opinion regarding nutrition resources, content and products. In reviewing content, I consider the medical, educational and scientific accuracy of the materials as well as their suitability for the target audience (language, tone, purpose, structure etc). I then provide detailed feedback to MESAC with my advice and recommendations. As a consultant / ad hoc member of the Medical, Education and Scientific Advisory Council (MESAC) I review, edit and provide expert opinion regarding nutrition resources, content and products. In reviewing content, I consider the medical, educational and scientific accuracy of the materials as well as their suitability for the target audience (language, tone, purpose, structure etc). I then provide detailed feedback to MESAC with my advice and recommendations.



Medibank Health Solutions

• Senior Health Coach

  • Jan 2009 - Apr 2011

  Coach members, and the public through the NSW Get Healthy Service, to make behaviour changes to improve their health and wellbeing (eg improving food choices, physical activity levels, smoking cessation, stress management or improved management of a health condition). Contribute to corporate wellness programs, content development, review food diaries, provide in service and guidance to fellow coaches on diabetes & other complex cases. Coach members, and the public through the NSW Get Healthy Service, to make behaviour changes to improve their health and wellbeing (eg improving food choices, physical activity levels, smoking cessation, stress management or improved management of a health condition). Contribute to corporate wellness programs, content development, review food diaries, provide in service and guidance to fellow coaches on diabetes & other complex cases.



Macarthur Diabetes Service

• Diabetes Dietitian

  • May 2009 - Feb 2010

  Provide one to one and group based outpatient services for adults living with diabetes, their families and carers in the Macarthur region. Provide one to one and group based outpatient services for adults living with diabetes, their families and carers in the Macarthur region.



Coffs Harbour Health Campus

• Diabetes & Clinical Dietitian

  • Jun 2008 - Jan 2009

  Provide inpatient and outpatient services for patients, their families and carers including one on one consults, group education and multidisciplinary care clinics. Patient groups were varied but included adults and children living with diabetes, malnourished adults and outpatients with eating disorders. Provide inpatient and outpatient services for patients, their families and carers including one on one consults, group education and multidisciplinary care clinics. Patient groups were varied but included adults and children living with diabetes, malnourished adults and outpatients with eating disorders.



Self-employed

• Real Estate
• 1 - 100 Employee

• Private Practice Dietitian

  • Feb 2008 - Jun 2008

  Delivery of individual Dietetic consults to a varied referral base from local GPs and Aged Care facilities. Clients ranged from 8 years to 85 years with varied health concerns and needs. This role also involved self promotion, relationship building and marketing to attract referrals. Delivery of individual Dietetic consults to a varied referral base from local GPs and Aged Care facilities. Clients ranged from 8 years to 85 years with varied health concerns and needs. This role also involved self promotion, relationship building and marketing to attract referrals.