Experience

Toyota Credit De Puerto Rico Corp.

• Puerto Rico
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Kaizen Champion/ Coach

  • Apr 2015 - Present

• Compliance Specialist

  • Mar 2015 - Present



Toyota Financial Services

• Norway
• Financial Services
• 1 - 100 Employee

• Kaizen Coach/ Co-Champion

  • Oct 2011 - Mar 2015

  • Supervise & manage projects related to improving existing processes within the company • Provide training to the Kaizen Energizers regarding adequate Kaizen practices • Supervise the Kaizen Energizers assuring proper treatment of the ideas to be worked upon• Provide assistance in projects regarding continuous improvement to assure the completion thereof• Communicate to managers and supervisors about Kaizen practices throughout the office and obtain their support in the various projects• Communicate to all levels of the company news regarding Kaizen in different meetings • Member of the America’s Region Best Kaizen Competition 2012 winning team

• Policies & Procedures Specialist

  • May 2013 - Feb 2015

  • Work directly with external engineers to create operational procedures• Achieve understanding of written policies to create adequate operational procedures • Create guidelines for existing operational procedures• Create new operational procedures to attend existing needs• Provide training to employees relating policies and procedures to follow• Create visuals to facilitate the understanding of the trainings • Establish adequate responsibilities to existing positions• Create reports regarding the advances regarding my tasks

• Bankruptcy Specialist

  • Oct 2012 - May 2013

  • Monitor possible bankruptcy accounts and discharged or dismissed accounts to ensure their proper handling • Direct communication with customer’s bankruptcy attorneys to clarify doubts regarding their customer’s loans• Create and maintain healthy relationships with the company’s bankruptcy attorneys • Present evidence regarding our customer’s loans to prevent lawsuits or manage existing ones• Direct communication with customers to clarify doubts regarding their loans• Direct communication with US central offices presenting documents regarding our customer’s loans, clearing doubts regarding our internal procedures and finding solutions for conflicts between our procedures o Train employees regarding proper handling of account in and out of a bankruptcy o Create reports regarding the advances regarding bankruptcy

• Customer Service Representative

  • Jan 2011 - Oct 2012

  • Attend customer calls focused on “One Call Resolution”• Collect accounts with over 60 days past due • Manage customer accounts referred to external agencies for collection/ repossession • Review agency invoices to assure proper fee applies• Maintain friendly relationships with business partners



TPIS for Toyota Financial Services

• Customer Service Representative

  • Mar 2010 - Jan 2011

  • Communicate directly with customers via telephone, email or face-to-face interactions in the office• Organize, reproduce, obtain data to deliver official documents to the customers• Obtain and organize data of bankruptcy customer accounts and inform different departments throughout the local office and central offices in the United States • Communicate directly with customers via telephone, email or face-to-face interactions in the office• Organize, reproduce, obtain data to deliver official documents to the customers• Obtain and organize data of bankruptcy customer accounts and inform different departments throughout the local office and central offices in the United States



TPIS for One-Link Communications

• Sales Representative

  • Dec 2009 - Mar 2010

  • Cable, internet and telephone provider salesperson• Rotations between diverse commercial centers in the San Juan Metropolitan Areas • Cable, internet and telephone provider salesperson• Rotations between diverse commercial centers in the San Juan Metropolitan Areas



CTS for MAPFRE

• Promoter

  • Oct 2009 - Dec 2009

  • Promoter for health insurance’s additional coverage to 3rd age citizens • Coverage responsibility: Northwest Area in Puerto Rico • Promoter for health insurance’s additional coverage to 3rd age citizens • Coverage responsibility: Northwest Area in Puerto Rico



Big K-Mart

• Australia
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2008 - May 2009

  • Charge purchases and balance the cash register • Clean and organize the work area • Charge purchases and balance the cash register • Clean and organize the work area



Fin

• United States
• Internet Publishing

• Financial Assistant

  • Jun 2003 - Jul 2003

  • Organize, obtain and reproduce data • Verify payer/ payee invoices • Organize, obtain and reproduce data • Verify payer/ payee invoices