Experience

Delta Dental of Idaho

• Insurance
• 1 - 100 Employee

• Enrollment and Billing Specialist

  • Apr 2023 - Present

  Performs billing and reconciliation activities. Resolves outstanding aging balances for accounts using knowledge of business systems and their relationship to contract analysis, invoicing, and collection. Continuously follows-up on open items including resolution status with other departments and escalations for accounts that may move into the delinquent category. Establishes effective partnerships and working relationships with relevant internal departments. Reviews, investigates, and makes decisions on all requests for retroactive enrollments. Identifies and resolves applications with discrepancies; tracks, follows-up and reports status on all applications and outbound correspondence. Gathers and reconciles monthly enrollment activity data and processes enrollment prepayment checks and credit card charges. This list is not all-inclusive and you are expected to perform other duties as requested or assigned. Show less



Private company

• Homeschool Teacher

  • Mar 2020 - May 2022

  Provided homeschool education including curriculum selection, implementation, and educational support. Created an educational space that fostered the desire to learn and explore new ideas. Utilized resources both online and in print format to supplement lessons and encourage further interest in subject matter. Tracked student performance and adjusted lesson plans to ensure education goals were met. Provided homeschool education including curriculum selection, implementation, and educational support. Created an educational space that fostered the desire to learn and explore new ideas. Utilized resources both online and in print format to supplement lessons and encourage further interest in subject matter. Tracked student performance and adjusted lesson plans to ensure education goals were met.



Mountainville Academy

• Alpine, Utah, United States

• Classroom Instructor

  • Jan 2020 - Mar 2020

  Assisted elementary aged students individually and small groups in the subjects of Math and Reading by utilizing online learning programs and handouts depending on student needs. Conducted reading assessments to evaluate student growth. Assisted teachers and faculty in transition to on-line education due to COVID-19. Assisted elementary aged students individually and small groups in the subjects of Math and Reading by utilizing online learning programs and handouts depending on student needs. Conducted reading assessments to evaluate student growth. Assisted teachers and faculty in transition to on-line education due to COVID-19.



City of Boise

• Government Administration
• 700 & Above Employee

• Human Resource Analyst

  • May 2008 - Sep 2011

  Calculated costs and made recommendations in regards to reductions in force across City departments. Successfully coordinated early retirement option to reduce impact of employee layoff. Analyzed final decisions to ensure avoidance of disparate impact.Collected internal and external personnel information, classification and compensation, and performed analysis related to trends, issues, and problems in support of the City's workforce planning goals. Evaluated data and made recommendations related to succession planning, retention programs, changes to compensation and benefit programs, retirement incentives, recruiting, outsourcing, and other programs as needed.Participated in the training of employees on human resource systems, integrated databases, uploaded historical data, validated data, and worked with appropriate resources to troubleshoot problems and resolve issues. Assisted in the development and implementation of job description revisions City wide. Show less

• Benefits Specialist

  • Dec 2004 - May 2008

  Performed administrative support in the planning, organizing, and administration of City benefit and personnel processes. Created and maintained personnel and benefits files in a manner that ensured accuracy and confidentiality of employee information.Performed new employee orientation to ensure smooth transition of the onboarding process for new employees.Processed changes pertaining to life and health insurance, beneficiaries, dependent status, career ladder status, etc. and ensured compliance with applicable statutes, regulations, and union contracts. Acted as liaison between external agencies and employees, such as insurance providers, and the Public Employee Retirement System of Idaho (PERSI).Ensured timely compliance of COBRA administration.Preprocessed employee status changes related to new hires, job changes, and separations.Monitored compliance and verified eligibility with Family and Medical Leave (FMLA). Show less



Edward Jones

• United States
• Financial Services
• 700 & Above Employee

• Branch Office Administrator

  • Feb 2004 - Nov 2004

  Maintained a well-organized office while providing office support to the Investment Representative. Processed timely deposits into accounts to ensure clients are able to take advantage of current market conditions. Provided exceptional customer service while building one-on-one relationships with customers and prospective clients with the intention of growing the business. Compiled investment related information for Investment Representative. Ensured that the Securities and Exchange Commission's regulations and Edward Jones polices are complied with. Coordinated and developed marketing materials that are directed toward individual investment needs. Researched amount invested, cost basis, and account transactions to ensure clients have an accurate representation of their investments. Show less



Boise State University

• United States
• Higher Education
• 700 & Above Employee

• Training And Development Internship

  • Aug 2003 - Dec 2003

  Assisted in the development and facilitation of training programs for the Boise State University Fall 2003 Training Schedule, including arranging for Human Resource and other topic experts, introducing sessions and presenters, and assessing session evaluations. Marketed and created interest in BSU's "Let's Talk" program. Arranged for meeting space and organized logistics to meet the needs of speakers and participants. Critiqued both online and handout materials for accuracy and effectiveness to best meet participants' information needs. Assisted in the development of the university's New Employee Orientation Program. Show less

• Office Assistant

  • Sep 1998 - Aug 2003

  Maintained current address profiles in the Prologue and PeopleSoft databases. Trained new employees on office procedures and database functions. Performed event planning, organizing and setup tasks. Processed payment transactions. Performed front office work including transferring phone calls as well as giving directions to walk-in traffic. Generated bulk mailings. Organized and created files. Maintained and created RSVP lists. Communicated with board members by phone, e-mail, and in person. Performed miscellaneous duties as needed. Show less