Experience

Caffeine Interactive Technologies

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Business Analyst

  • May 2017 - Present



Market America, Inc.

• United States
• Software Development
• 700 & Above Employee

• Business Analyst

  • Aug 2015 - Feb 2017

  •Defined and documented an automated ordering interface and functionality. Using market research, I identified opportunities for a unified and streamlined user flow impacting seven B2B and B2C desktop and mobile websites to a difficult stakeholder. Documenting the complete functionality resulted in a 200+ page requirements document containing 75 detailed wireframes. •Translated business requirements for a complete international health and nutrition website redesign. I worked closely with business owners, project manager, interactive designers, front-end and back-end development, and system architects to launch the site within a strict deadline while exceeding business owner expectations.•Researched, documented, and presented business cases, including project opportunities and objectives, to senior leadership for approval. I explained business owner vision and expectations in a concise and professional manner to a varied audience.•Delivered requirements and managed business expectations in an Agile environment for multiple high-profile projects simultaneously. I wrote user stories and acceptance criteria to ensure that new functionality was feasible, accurate, and precise.



Wyndham Vacation Ownership

• United States
• Hospitality
• 700 & Above Employee

• Senior Content Specialist/Technical Writer

  • Jul 2010 - Aug 2015

  •Wrote, edited and managed topic-based content in Author-it, promoting reuse of more than 1500 topics. Used images, process maps, and links to efficiently communicate complex reporting and system procedures to the customer.•Interviewed representatives from a company acquired by Wyndham to document their processes and procedures. Documentation became company resource for new product integration and training.•Planned and executed migration of entire documentation catalog from SharePoint to a structured authoring system (Author-it). Evaluated content to build a reusable content management system and implement topic-based writing. This migration saved the department approximately $34,000 annually.•Managed multiple simultaneous projects, effectively prioritizing and engaging customer satisfaction.•Worked with all levels of employees to manage priorities, validate accuracy, and identify documentation requirements across multiple business locations.•Performed focus groups, developed and distributed surveys, and completed audience analysis to fully understand the customer’s needs and requirements for the system and documentation.



Structure Studios

• United States
• Software Development
• 1 - 100 Employee

• Instructional Designer

  • Oct 2008 - Jul 2010

  •Wrote and revised training documentation including instructor's manuals, end-user training guides, and practice manuals for a suite of applications.•Worked with Software Development and Training teams in a waterfall model software development lifecycle to deliver training manuals in a timely manner with product releases.•Designed and implemented an updated style and template for new and existing documentation using Microsoft Publisher and Adobe Photoshop. This resulted in consistent and professional training guides that accurately represent the business.•Developed training materials for all new products and system features, including determining training objectives and developing training curriculum.•Assisted Quality Assurance and Software Development with software testing and product issues.



B&K Components

• United States
• Retail

• Technical Writer

  • Aug 2005 - Oct 2008

  •Wrote all product documentation including product manuals, quick start guides, and reference guides using Quark Xpress 5, Microsoft Publisher, and Adobe Photoshop. Redesigned product documents with a more modern and concise look, promoting high-end product lines.•Collaborated with Technical Support and Engineering to verify content accuracy and suggesting product enhancements to improve customer experience.•Condensed 82-page user manual into a single two-sided installation sheet and nine page quick start guide, reducing installation errors and technical support calls.•Updated reference section of company website by adding and editing content, images, and links using company content management system.•Assisted Product Development and Engineering in the testing and application of new software and hardware