ITS Project Management Office Manager

• Mar 2022 - Present

Senior ITS Project Manager

• Oct 2020 - Mar 2022

IT Professional Services Project and Program Manager

• Aug 2016 - Jun 2020

Lead projects for clients seeking Verticomm’s managed services or implementation of new hardware/software. Decreased average “Total Cloud” project on-boarding duration by 43%. Achieved by improving PMO processes and implementing stronger standards in expectation setting. Influenced change in the Engineering group encouraging engineers to work more collaboratively. Knowledge sharing and removal of any reservations in asking for assistance resulted in fewer projects stalling when technically more difficult. Developed PMO standardizing documentation, processes and communications. Directly reduced inconsistencies in how projects were managed enabling any engineer to work with any project manager. Utilized ConnectWise for tracking all projects and ITGlue for information to be handed off to operations at project completion. Direct project responsibility included migration of computing environments to cloud computing; network infrastructure upgrades; VoIP solution implementations; service configurations and additions (MFA, Spam Filtering, Phishing Awareness Campaigns, etc.); mail migrations to Office 365; hardware and software upgrades.

Corporate IT Project Manager | End User Support Supervisor | IT Support Specialist

• Jul 2006 - Aug 2016

Corporate IT Project Manager Executed and owned all IT related projects. Most noteworthy being the company’s new office construction in Golden, CO and a Corporate wide initiative to deploy Office 365 including Exchange migration. NEW OFFICE CONSTRUCTION – Delivered On-Time and On-Budget! Recognized by senior management for creative solutions to complex problems and a smooth transition into the new space. Facilitated vendor selection for: audio visual; telephony; low voltage cabling; building access; network hardware procurement, cellular boosters, printing; sound masking; ISP. Met with stakeholders to identify requirements, discuss progress and obtain approvals. OFFICE 365 DEPLOYMENT & EXCHANGE MIGRATION – Remediated computers throughout locations globally, resulting in a uniform end user computing environment for all employees! End User Support Supervisor This role combined with the Corporate IT Project Manager role in 2012 Worked closely with Corporate IT Manager ensuring continuity across all locations. Developed job descriptions and lead talent acquisition for open positions. Mentored direct reports, guided staff in development and removed barriers affecting task completion. Managed vendor relationships IT Support Specialist Performed systems administration tasks including configuration and management of: domain services (DNS, DHCP and Active Directory); file/print server; backup; Group Policy; SCCM; Exchange; Office 365; phone system moves/adds/changes; building access controls. Provided Desktop Support services including imaging, peripheral devices, troubleshooting, mobility management, procurement, training, wireless, VPN connectivity, malware cleanup and audio-visual support. Generated documentation for Infrastructure mapping; rack diagrams; support procedures; training materials; communications; ticket troubleshooting and resolution detail.

Desktop Support Specialist

• 2005 - 2006

Provided Desktop Support services including desktop imaging, peripheral devices; software troubleshooting; Symantec antivirus client management and malware cleanup Performed systems administration tasks within Windows Server 2000 & 2003 including management of domain services (DNS, DHCP and directory services/AD), file/print server support, phone system moves/add/changes Generated documentation for infrastructure mapping; rack diagrams; support procedures; ticket troubleshooting and resolution detail (Track-It)

Principal Instructor

• 2000 - 2005

Designed and delivered instructor led training for the following. A+ Certification, Network + Certification, MCDST Related Courses and Microsoft Office Courses. Designed and delivered instructor led training for the following. A+ Certification, Network + Certification, MCDST Related Courses and Microsoft Office Courses.