Experience

KW Titans Basketball

• Canada
• Spectator Sports
• 1 - 100 Employee

• VP Basketball Operations & General Manager

  • Aug 2021 - Present



Mel & Kerri's Youth Recreational Facilities

• Canada
• Recreational Facilities

• Co-Founder

  • Dec 2020 - Present



Basketball Coaches of Canada

• Canada
• Spectator Sports

• Operations Director - Contract

  • Apr 2021 - Aug 2021

  Contact internship role to fulfill Bachelor Sport Management degree Contact internship role to fulfill Bachelor Sport Management degree



Sun Life

• Financial Services
• 700 & Above Employee

• Systems and Reporting Consultant - Professional Development

  • Jun 2015 - Sep 2020

  * Leading new hires to the Systems team to provide training and transference of business knowledge.* End to end process improvement, implementation, and change management.* Project lead on system, learning content migration to Cornerstone on Demand, curriculum review, recommendations, and change management for launches.* Department consultant for strategic process improvement with technical systems and cross-departmental work intake.* Key performance indicators tracking and roll up to executive reports* Budget planning and tracking for a $32M departmental budget projected future costs based on trends, inflation, and the anticipated growth of the sales force.* Providing logistical support for in class training through planning and implementation (Catering and expenses)* Support all reporting and LMS elements to increase sales results and grow the distribution business based on industry evidence.* Identify training mentorship candidates for advisors recognizing diverse cultural differences in target markets for increased compatibility.

• Systems and Reporting Analyst - Professional Development

  • May 2014 - Jun 2015

  * Providing strategic and tactical leadership to the Systems team supporting all reporting elements to increase sales results.* Coordinator for project managers and other internal partners with regards to ongoing curriculum material.* Champion of system generated; macro created dashboards to increase team productivity.* Key liaison for projects such as the CP+ replacement, Salesforce.com migration, and Career Starter School for advisors.

• Sales Force Recognition Program Coordinator

  • Sep 2012 - May 2014

  * Develop and administer reporting for annual campaigns and incentive programs through current state analysis of data for sales targets and incentive plans and monitored trends to ensure that projected outcomes were met.* Case investigation and auditing as required in relation to submitted business and consideration requests to ensure accuracy and program integrity.* Demonstrated planning and project management through campaign planning and creation of various marketing collateral and communications nationwide.* Defining opportunities for process improvement, motivation of advisors through award selection, tracking and delivery as they pertain to the end-to-end performance of processes for multiple recognition programs.



Sun Life Financial

• Canada
• Investment Banking

• Financial Advisor

  • Jul 2011 - Jul 2012

  * Natural communicator excelling at networking and building lasting relationships with clients and professionals.* Provided holistic financial planning, presentation, and implementation of proposed recommendations, including both individual needs as well as group benefit needs for businesses.* Demonstrated exceptional time management, organizational and attention to detail consistently to proactively meet or exceed target dates, working independently and as part of a larger team to reach Financial Centre goals.* Development, management and scheduling of daily activities, partnership activities and business expansion plans.* Collaborate and develop communication strategies and implement promotional material to engage new clients.



Manulife Financial

• Canada
• Insurance

• Customer Service Associate - Group Benefits

  • Apr 2006 - Aug 2011

  As a service representative, I worked closely with companies and their plan members to answer their inquiries. I also provided support to many internal and external departments with regards to the sale and function of our many diverse group plans. I was part of the Process Design Partnership Program, and assisted training and mentoring new hires. As a service representative, I worked closely with companies and their plan members to answer their inquiries. I also provided support to many internal and external departments with regards to the sale and function of our many diverse group plans. I was part of the Process Design Partnership Program, and assisted training and mentoring new hires.



Wellesley Township

• Facilities Service Associate

  • 2005 - 2005

  Immediate impact and quick to train, demonstrated by coming to the Township to cover a temporary leave. Having the basic technical and logical background combined with my ability to learn quickly, I was able to jump and and confidently show event venues and co-ordinate many athletic league schedules at a number of local facilities. Immediate impact and quick to train, demonstrated by coming to the Township to cover a temporary leave. Having the basic technical and logical background combined with my ability to learn quickly, I was able to jump and and confidently show event venues and co-ordinate many athletic league schedules at a number of local facilities.



City of Waterloo

• Canada
• Government Administration
• 300 - 400 Employee

• Customer Service Associate

  • 2004 - 2005

  Front line service postion assisting community members with booking and admission to recreational programs. Also provided service to facility held events and assistance wtih Ticketmaster sales. Front line service postion assisting community members with booking and admission to recreational programs. Also provided service to facility held events and assistance wtih Ticketmaster sales.