Experience

Congregation Rodeph Shalom

• United States
• Religious Institutions
• 1 - 100 Employee

• Membership Manager

  • Sep 2020 - Present

  • Update and manage online database for 1100 active members and over 1000 prospects while identifying process inefficiencies to ensure seamless work flow and accurate reporting. • Coordinate projects from program conception through execution, including planning, development of project timelines, team creation and recruitment, interdepartmental and volunteer collaboration, communication facilitation with key stakeholders, oversight of strategy and task implementation, final execution, and evaluation analysis. • Independently manage year-round onboarding Ambassador program for new members, consisting of ambassador solicitation, creation of personalized matches, regular check-ins, and planning and facilitating events. • Provide administrative and logistical support for 10-15 committee and volunteer-led events and meetings per month and a semi-annual week-long educational seminar for over 100 attendees. • In collaboration with the Communications Manager, establish digital communications processes for programs and events and curate webpage content. • Serve as the first point of contact for external membership inquiries and resolve customer service issues while keeping personal information confidential. • Gather and analyze data and identify strengths and areas for improvement within the membership model, recommending new initiatives and strategies for growth. Show less



National Constitution Center

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Theatre Programs Manager

  • Aug 2018 - Sep 2020

  · Oversee up to 4 running theatre programs and 600 patrons/week in areas of facilities management, production stage management, marketing, budgeting, casting, training, scheduling, and program management.· Day-to-day management of 30 part-time rotating cast members and seasonal stage managers and interns; supervisory duties include artistic oversight, assessing job performance both short- and long-term, handling performance issues with diplomacy and tact, designing job schedules and assignments, and overseeing interactions with visitors to ensure excellent visitor experience.· Project manage performances from idea through execution, including research, team creation, oversight of strategy and task implementation, and final execution.· Instruct floor staff on sales methods and theatre department goals, leading the recruitment of audience members through 1-on-1 interactions and sales pitches.· Create print and digital marketing collateral including flyers, signage, brochures, and handouts to advertise current and future programming.· Conceive and pitch budget proposals to C-suite-level supervisors.· Assist in writing grant proposals, tracking grant allocations, and managing resources.· Establish and maintain relationships between departments including public relations and marketing, operations, and membership and development to ensure successful integration of theatre into the Center’s visitor experience.· Manage and implement post-show communications and feedback, including running audience-to-performer discussions and creating and distributing surveys on customer experience.· Generate promotional copy for events and overall department promotion.· Assist in developing social media campaigns and website design to promote upcoming shows and programs.· Make budget estimation and allocation decisions both by season and by show. Show less

• Theatre Programs Coordinator

  • Oct 2016 - Jul 2018

  · Assisted in supervision of all visitor experience operations including scheduling, special programming, staffing of 20-25 employees, and all facilities.· Created and analyzed post-production reports tracking weekly, monthly, seasonal, and yearly KPIs including audience size, engagement level, and performance in key audience segments.· Evaluated season’s marketing initiatives and developed improvement plans for next season based on attendance, trends, and audience feedback.· Managed day-to-day audience services for 4 seasonal theatre programs as well as special events.· Reconciled advances and balanced accounts for theatre programs. Show less

• Theatre Programs Associate

  • Feb 2015 - Sep 2016

  · Oversaw seasonal theatre program across multiple areas such as daily operations, personnel supervision, show attendance recruitment, and audience targeting for 4 shows per day.· Coordinated communications regarding technical issues, facilities, programs, vendor relations, and cast announcements and schedules.· Researched articles and resources on current constitutional issues and designed briefs and lesson plans for actors and staff.· Managed archival records and created systems to organize, track, and distribute information across multiple departments.· Gathered data for daily audience reports.· Executed all aspects of theatre programs-related customer service, including greeting museum visitors one-on-one, pitching upcoming shows to prospective audience members, and addressing patron issues as they arose. Show less

• Admissions Associate

  • Jun 2015 - Oct 2015

  · Processed ticket and merchandise sales for general admissions, including the handling of cash, credit cards, and check payments.· Answered phone inquiries.· Greeted customers in a friendly manner.· Checked in visiting student and tour groups and liaised attendance to all museum staff.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Stage Manager

  • May 2012 - Sep 2020

  Freelance stage manager for various theatre companies, including 11th Hour Theatre Company, Arden Theatre Company (and Arden Theatre Summer Day Camp), Simpatico Theatre Company, Theatre Horizon, Flashpoint Theatre Company, Dragon's Eye Theatre, and Quince Productions. Facilitate all technical aspects of shows including running meetings, managing communications, and creating and distributing reports Schedule all stages of projects from initial production and design through performance and close of show Run shows including the execution of all technical elements, management of actors, addressing all equipment and facilities problems as they arise Apprenticeship at Downstairs Cabaret Theatre, Rochester, NY. Show less



Philadelphia Artists'​ Collective

• United States
• Spectator Sports
• 1 - 100 Employee

• Box Office Manager

  • Apr 2015 - Sep 2019

  Box Office Manager and House Manager for various productions in both traditional and non-traditional venues. Created show-specific templates and reports in Excel for tracking door lists, sales, and cash resources Fielded audience inquiries and ticket sales via phone and in person Recruited, hired, and managed ushers Box Office Manager and House Manager for various productions in both traditional and non-traditional venues. Created show-specific templates and reports in Excel for tracking door lists, sales, and cash resources Fielded audience inquiries and ticket sales via phone and in person Recruited, hired, and managed ushers



Philadelphia Assessment & Counseling, LLC

• Administrative Assistant

  • Aug 2015 - Sep 2016

  Prepared and sent out all Employee Assistance Program credentialing and applications using PDFfiller Organized confidential patient files and maintained online files Oversaw online scheduling tools - Appointment Plus, TheraBook/TheraNest Monitored website usability Faxing, scanning Prepared and sent out all Employee Assistance Program credentialing and applications using PDFfiller Organized confidential patient files and maintained online files Oversaw online scheduling tools - Appointment Plus, TheraBook/TheraNest Monitored website usability Faxing, scanning



Brother's Inc

• United States
• Construction

• Administrative Assistant

  • Jul 2013 - Jan 2015

  · General office duties included filing, making copies, answering telephones, creating spreadsheets, and generating reports. · Assisted Human Resources department with preparing and filing confidential employee documents, employee data, and new employee paperwork. · Filed invoices for accounts receivable and accounts payable and reconciled weekly receipts for all six electric divisions and security accounts · Executed data entry regarding confidential employee records. Show less