Melissa Delzell
Senior Project Manager at Projectmates by Systemates Inc.- Claim this Profile
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Bio
Experience
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Senior Project Manager
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Nov 2020 - Present
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Training Content Creator
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Feb 2019 - Mar 2020
- Oversaw all aspects of retail and corporate training for 200+ employees.- Worked directly with partners/brands to understand, learn, and implement learning modules on over 300 incoming retail products to deliver tight deadline- based training to retail employees.- Awarded Consumer Experience Award for 2020 for best Employee Training by Retail Touch Points.- Worked with SME's to developed procedural-based internal training, including onboarding, Human Resources, and software… - Oversaw all aspects of retail and corporate training for 200+ employees.- Worked directly with partners/brands to understand, learn, and implement learning modules on over 300 incoming retail products to deliver tight deadline- based training to retail employees.- Awarded Consumer Experience Award for 2020 for best Employee Training by Retail Touch Points.- Worked with SME's to developed procedural-based internal training, including onboarding, Human Resources, and software navigation.- Administrator of internal LMS, Learning Management System/Training delivery. - Maintained and reported monthly analytics for module completion.- Assisted in development of employee onboarding training. Facilitated New Store Opening Retail Training on location and assisted with software, planograms, and store setup.- Assisted in development of stylization/creative guidelines for internal support article system. Show more Show less
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TEAM MANAGER
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Mar 2013 - Feb 2019
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Tier 1 AHA Mentor
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Mar 2012 - Mar 2013
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Technical support advisor
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2011 - Feb 2012
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Mac genius
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Sep 2006 - Apr 2011
Assisted customers with all technical issues related to any Apple product.Yearly certifications of Mac OS, Desktop, and Portable.Component isolation techniques to determine root cause of a technical issue, facilitate repair, ensure completely resolved. Assisted with opening a new store, cable management, equipment installation, employee training, and launch.
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Scheduling and programming
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2003 - 2003less than a year
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Education
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The University of Texas at Austin
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The University of Texas at Austin
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