Experience

Affinian Consulting
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Training Developer

  • Oct 2021 - Present


Rose International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Instructional Designer / Trainer

  • Apr 2019 - Apr 2021

  Contracted with Kaiser Permanente, for the Medical Office Building Inventory (MOBI) project - a national implementation of the KP Health Connect (Epic) Willow Inventory module for pharmacy inventory management • With the assistance of Subject Matter Experts (SMEs) developed the project training approach and curriculum • Wrote storyboards for eLearning modules (for all end-users and as a pre-requisite for ILT) • Developed eLearning modules in Articulate Storyline • Designed and… Show more Contracted with Kaiser Permanente, for the Medical Office Building Inventory (MOBI) project - a national implementation of the KP Health Connect (Epic) Willow Inventory module for pharmacy inventory management • With the assistance of Subject Matter Experts (SMEs) developed the project training approach and curriculum • Wrote storyboards for eLearning modules (for all end-users and as a pre-requisite for ILT) • Developed eLearning modules in Articulate Storyline • Designed and developed Instrutor-Led Training (ILT) for Advance User Workshops, including Facilitator Guides, Participant Guides, and scenario-based practice exercises • Conducted Train-the-Trainer for Post Go-Live (PGL) support staff and regional trainers • Delivered ILT Advance User Workshops • Developed Quick Reference Guides (QRGs) and other resource materials • Conducted refresher webinars prior to regional Go-Lives Show less Contracted with Kaiser Permanente, for the Medical Office Building Inventory (MOBI) project - a national implementation of the KP Health Connect (Epic) Willow Inventory module for pharmacy inventory management • With the assistance of Subject Matter Experts (SMEs) developed the project training approach and curriculum • Wrote storyboards for eLearning modules (for all end-users and as a pre-requisite for ILT) • Developed eLearning modules in Articulate Storyline • Designed and… Show more Contracted with Kaiser Permanente, for the Medical Office Building Inventory (MOBI) project - a national implementation of the KP Health Connect (Epic) Willow Inventory module for pharmacy inventory management • With the assistance of Subject Matter Experts (SMEs) developed the project training approach and curriculum • Wrote storyboards for eLearning modules (for all end-users and as a pre-requisite for ILT) • Developed eLearning modules in Articulate Storyline • Designed and developed Instrutor-Led Training (ILT) for Advance User Workshops, including Facilitator Guides, Participant Guides, and scenario-based practice exercises • Conducted Train-the-Trainer for Post Go-Live (PGL) support staff and regional trainers • Delivered ILT Advance User Workshops • Developed Quick Reference Guides (QRGs) and other resource materials • Conducted refresher webinars prior to regional Go-Lives Show less



eTeam (subcontractor for Deloitte Consulting)

• Instructional Designer / Trainer

  • Jul 2017 - Mar 2019

  Contracted with primary vendor for the Oregon Department of Justice, for the statewide implementation of the Origin application - a Child Support Program management system • Managed and assisted in the design and development of the Origin ILT Instructor Guides, Student Guides, Quick Reference Guides and Practice Exercises • Designed and conducted classroom training for T3 (Train-the-Trainer) • Lead trainer for pilot, rollout phase 1 and rollout phase 2 Contracted with primary vendor for the Oregon Department of Justice, for the statewide implementation of the Origin application - a Child Support Program management system • Managed and assisted in the design and development of the Origin ILT Instructor Guides, Student Guides, Quick Reference Guides and Practice Exercises • Designed and conducted classroom training for T3 (Train-the-Trainer) • Lead trainer for pilot, rollout phase 1 and rollout phase 2



AECOM

• United States
• Civil Engineering
• 700 & Above Employee

• Instructional Designer

  • Sep 2015 - Jul 2017

  Full-time instructional designer for the Enterprise Change Management Office (ECMO) • Designed and developed Instructor-Led-Training (ILT) materials for the Ecosystem implementation project in the New Zealand, Australia, Hong Kong and Singapore markets (i.e., PowerPoint presentations, Instructor Guides, Participant Guides, Job Aids, Supplemental guides and materials) • Designed, developed and maintain the Ecosystem Training Materials website • Developed supplemental online training… Show more Full-time instructional designer for the Enterprise Change Management Office (ECMO) • Designed and developed Instructor-Led-Training (ILT) materials for the Ecosystem implementation project in the New Zealand, Australia, Hong Kong and Singapore markets (i.e., PowerPoint presentations, Instructor Guides, Participant Guides, Job Aids, Supplemental guides and materials) • Designed, developed and maintain the Ecosystem Training Materials website • Developed supplemental online training materials for additional departmental projects using Brainshark • Assigned additional Instructional Design projects • Provided testing assistance to the Learning Management System (LMS) manager, as needed Show less Full-time instructional designer for the Enterprise Change Management Office (ECMO) • Designed and developed Instructor-Led-Training (ILT) materials for the Ecosystem implementation project in the New Zealand, Australia, Hong Kong and Singapore markets (i.e., PowerPoint presentations, Instructor Guides, Participant Guides, Job Aids, Supplemental guides and materials) • Designed, developed and maintain the Ecosystem Training Materials website • Developed supplemental online training… Show more Full-time instructional designer for the Enterprise Change Management Office (ECMO) • Designed and developed Instructor-Led-Training (ILT) materials for the Ecosystem implementation project in the New Zealand, Australia, Hong Kong and Singapore markets (i.e., PowerPoint presentations, Instructor Guides, Participant Guides, Job Aids, Supplemental guides and materials) • Designed, developed and maintain the Ecosystem Training Materials website • Developed supplemental online training materials for additional departmental projects using Brainshark • Assigned additional Instructional Design projects • Provided testing assistance to the Learning Management System (LMS) manager, as needed Show less



ISC Technology (subcontractor for Southern California Edison)

• Instructional Designer / Trainer

  • May 2014 - May 2015

  Contracted with one of the various vendors for Southern California Edison (SCE)'s Ariba project; a supply management application developed by SAP. * Developed training materials of various application modules for implementation * Worked directly with internal clients, customizing company standardized training templates to meet their specific needs * Provided Instructor-Led classroom training, as needed Contracted with one of the various vendors for Southern California Edison (SCE)'s Ariba project; a supply management application developed by SAP. * Developed training materials of various application modules for implementation * Worked directly with internal clients, customizing company standardized training templates to meet their specific needs * Provided Instructor-Led classroom training, as needed



Texas Consulting Group (subcontractor for Deloitte Consulting)

• Lead Instructional Designer

  • May 2012 - Jul 2013

  Contracted with primary vendor for the New Mexico State's Human Services Department, for the implementation of the ASPEN application, an automated eligibility determination and benefit calculation system for public assistance used by over 2,000 end-users • Principal developer/writer of the project training plan, design expectation document, and other related deliverables • Managed and assisted in the design and development of the ASPEN User Manual, Instructor Guides, Student Guides… Show more Contracted with primary vendor for the New Mexico State's Human Services Department, for the implementation of the ASPEN application, an automated eligibility determination and benefit calculation system for public assistance used by over 2,000 end-users • Principal developer/writer of the project training plan, design expectation document, and other related deliverables • Managed and assisted in the design and development of the ASPEN User Manual, Instructor Guides, Student Guides, Job Aids, Practice Exercises, and online help • Designed classroom training for UAT (User Acceptance Testers) and T3 (Train-the-Trainer) Show less Contracted with primary vendor for the New Mexico State's Human Services Department, for the implementation of the ASPEN application, an automated eligibility determination and benefit calculation system for public assistance used by over 2,000 end-users • Principal developer/writer of the project training plan, design expectation document, and other related deliverables • Managed and assisted in the design and development of the ASPEN User Manual, Instructor Guides, Student Guides… Show more Contracted with primary vendor for the New Mexico State's Human Services Department, for the implementation of the ASPEN application, an automated eligibility determination and benefit calculation system for public assistance used by over 2,000 end-users • Principal developer/writer of the project training plan, design expectation document, and other related deliverables • Managed and assisted in the design and development of the ASPEN User Manual, Instructor Guides, Student Guides, Job Aids, Practice Exercises, and online help • Designed classroom training for UAT (User Acceptance Testers) and T3 (Train-the-Trainer) Show less



SoNoted (subcontractor for General Dynamics Information Technology)

• Technical Writer / Training Coordinator

  • Dec 2011 - Feb 2012

  Contracted with primary vendor for the federal agency CMS (Centers for Medicare & Medical Services) that provides Medicare Part D assistance nationwide. • Assisted Lead Training Coordinator in the development of training materials for the Coverage Gap project for both external customer training and internal staff training • Assisted the Lead Technical Writer on the development of training materials for Section 508 Compliance for training materials developed in Microsoft PowerPoint and… Show more Contracted with primary vendor for the federal agency CMS (Centers for Medicare & Medical Services) that provides Medicare Part D assistance nationwide. • Assisted Lead Training Coordinator in the development of training materials for the Coverage Gap project for both external customer training and internal staff training • Assisted the Lead Technical Writer on the development of training materials for Section 508 Compliance for training materials developed in Microsoft PowerPoint and Adobe PDF formats • This was a short-term focused-specific contract Show less Contracted with primary vendor for the federal agency CMS (Centers for Medicare & Medical Services) that provides Medicare Part D assistance nationwide. • Assisted Lead Training Coordinator in the development of training materials for the Coverage Gap project for both external customer training and internal staff training • Assisted the Lead Technical Writer on the development of training materials for Section 508 Compliance for training materials developed in Microsoft PowerPoint and… Show more Contracted with primary vendor for the federal agency CMS (Centers for Medicare & Medical Services) that provides Medicare Part D assistance nationwide. • Assisted Lead Training Coordinator in the development of training materials for the Coverage Gap project for both external customer training and internal staff training • Assisted the Lead Technical Writer on the development of training materials for Section 508 Compliance for training materials developed in Microsoft PowerPoint and Adobe PDF formats • This was a short-term focused-specific contract Show less



Hittner & Associates, Inc. (subcontractor for the State of Oregon)

• Lead Project Trainer

  • Feb 2010 - Aug 2011

  Contracted with the Oregon State’s Department of Human Services, for the implementation of the OR-Kids application – meeting federal and state requirements for a Statewide Automated Child Welfare Information System (SACWIS) for approximately 2,500 end-users • Organized and participated in the review of all training materials developed by the primary contractor (CGI) for application and process accuracy • Primary developer for supplementary materials, including video presentations… Show more Contracted with the Oregon State’s Department of Human Services, for the implementation of the OR-Kids application – meeting federal and state requirements for a Statewide Automated Child Welfare Information System (SACWIS) for approximately 2,500 end-users • Organized and participated in the review of all training materials developed by the primary contractor (CGI) for application and process accuracy • Primary developer for supplementary materials, including video presentations used in messaging campaigns • Assisted Main Lead Project Trainer in the design and delivery of Train-the-Trainer for 30 state employees • Participated in various planning meetings with the project implementation team Show less Contracted with the Oregon State’s Department of Human Services, for the implementation of the OR-Kids application – meeting federal and state requirements for a Statewide Automated Child Welfare Information System (SACWIS) for approximately 2,500 end-users • Organized and participated in the review of all training materials developed by the primary contractor (CGI) for application and process accuracy • Primary developer for supplementary materials, including video presentations… Show more Contracted with the Oregon State’s Department of Human Services, for the implementation of the OR-Kids application – meeting federal and state requirements for a Statewide Automated Child Welfare Information System (SACWIS) for approximately 2,500 end-users • Organized and participated in the review of all training materials developed by the primary contractor (CGI) for application and process accuracy • Primary developer for supplementary materials, including video presentations used in messaging campaigns • Assisted Main Lead Project Trainer in the design and delivery of Train-the-Trainer for 30 state employees • Participated in various planning meetings with the project implementation team Show less



The Moore Group (subcontractor for Deloitte Consulting)

• Applications Trainer

  • Sep 2009 - Feb 2010

  Contracted with primary vendor for the training of the NIH (National Institutes of Health) GovTrip application, a travel management tool used by the majority of federal agencies, nationwide • Provided end-user classroom training on the general use of the GovTrip system • Average classroom size of 15 students; average class length of 4 days • Required minimal travel around Bethesda, MD area Contracted with primary vendor for the training of the NIH (National Institutes of Health) GovTrip application, a travel management tool used by the majority of federal agencies, nationwide • Provided end-user classroom training on the general use of the GovTrip system • Average classroom size of 15 students; average class length of 4 days • Required minimal travel around Bethesda, MD area



TEKsystems, Inc. (subcontractor for Deloitte Consulting)

• Applications Trainer

  • May 2009 - Aug 2009

  Contracted with primary provider for the training of Michigan’s BRIDGES application, an automated eligibility determination and benefit calculation system for public assistance used by over 3,000 end-users • Provided end-user classroom training on the general use of the BRIDGES system • Average classroom size of 18 students; average class length of 5 days • Required 100% travel statewide Contracted with primary provider for the training of Michigan’s BRIDGES application, an automated eligibility determination and benefit calculation system for public assistance used by over 3,000 end-users • Provided end-user classroom training on the general use of the BRIDGES system • Average classroom size of 18 students; average class length of 5 days • Required 100% travel statewide



HP Solutions, Inc. (subcontractor for CGI Group, Inc.)

• Training & Development Specialist

  • Nov 2007 - Mar 2009

  Contracted with primary vendor for the implementation of Washington State’s SACWIS FamLink application – for over 3,000 end-users • Principal developer/writer of the project training plan and related deliverables • Assisted in the design and development of the FamLink User Manual, Quick Help Guides, Desk References and Instructor Guides • Designed and presented extensive classroom training for UAT (User Acceptance Testers) and T3 (Train-the-Trainer); average classroom size of… Show more Contracted with primary vendor for the implementation of Washington State’s SACWIS FamLink application – for over 3,000 end-users • Principal developer/writer of the project training plan and related deliverables • Assisted in the design and development of the FamLink User Manual, Quick Help Guides, Desk References and Instructor Guides • Designed and presented extensive classroom training for UAT (User Acceptance Testers) and T3 (Train-the-Trainer); average classroom size of 60 students; average class length of 2 weeks • Designed and provided end-user classroom training to DSHS-CA (Dept. of Social and Health Services – Children’s Administration) employees • Average classroom size of 16 students; average class length of 2 days • Provided on-site support services to end-users at state local offices • Conducted Post-Go-Live specialized training sessions as needed • Stationed primarily in Olympia, with minimal travel to the Bellingham area

• Applications Trainer

  • Apr 2007 - Nov 2007

  Contracted with primary vendor for the implementation of New Jersey’s SACWIS NJ SPIRIT application - for over 7,000 end-users • Provided end-user classroom training to New Jersey DYFS (Div. of Youth and Family Services) employees • Average classroom size of 15 students; average class length of 2 days • One of 8 trainers, out of 33, retained for UAT prior to Go-Live • Assisted in the development of the Online User Manual (OLUM/Help) • Provided on-site support services to… Show more Contracted with primary vendor for the implementation of New Jersey’s SACWIS NJ SPIRIT application - for over 7,000 end-users • Provided end-user classroom training to New Jersey DYFS (Div. of Youth and Family Services) employees • Average classroom size of 15 students; average class length of 2 days • One of 8 trainers, out of 33, retained for UAT prior to Go-Live • Assisted in the development of the Online User Manual (OLUM/Help) • Provided on-site support services to end-users at state local offices • Provided help desk support services at project’s central support unit • Required extensive travel statewide (with primary locations in the Trenton and Camden areas)



Knowledge Stream Inc.

• United States
• E-Learning Providers
• 1 - 100 Employee

• SWAT Team Trainer

  • Jul 2006 - Aug 2006

  Contracted with a core vendor supplying post go-live support services to end-users of CalWIN (CalWORKs Information Network) • Provided over-the-shoulder coaching support to workers following initial transition of operating systems for Fresno County • Analyzed discrepant converted cases for correct eligibility determination and benefit calculations as per state and county regulations Contracted with a core vendor supplying post go-live support services to end-users of CalWIN (CalWORKs Information Network) • Provided over-the-shoulder coaching support to workers following initial transition of operating systems for Fresno County • Analyzed discrepant converted cases for correct eligibility determination and benefit calculations as per state and county regulations



WOW Global Corporation (Subcontractor for Deloitte Consulting/EDS, Corp.)

• Applications Trainer

  • Aug 2004 - Jul 2006

  Contracted with primary provider for the training of CalWIN, an automated eligibility determination and benefit calculation system for public assistance used by a consortium of 18 California counties, and over 25,000 end-users • Provided early and end-user classroom training on both general and specific application of the CalWIN system • Average classroom size of 24 students; average class length of 9 days • Facilitated classroom instruction as required by contract •… Show more Contracted with primary provider for the training of CalWIN, an automated eligibility determination and benefit calculation system for public assistance used by a consortium of 18 California counties, and over 25,000 end-users • Provided early and end-user classroom training on both general and specific application of the CalWIN system • Average classroom size of 24 students; average class length of 9 days • Facilitated classroom instruction as required by contract • Set-up and broke-down required equipment at various remote sites • Performed OLUM maintenance as assigned • Acted as a temporary Vendor Site Lead in his/her absence • One of 12 trainers, out of 52, retained until project end • Required 100% travel statewide Show less Contracted with primary provider for the training of CalWIN, an automated eligibility determination and benefit calculation system for public assistance used by a consortium of 18 California counties, and over 25,000 end-users • Provided early and end-user classroom training on both general and specific application of the CalWIN system • Average classroom size of 24 students; average class length of 9 days • Facilitated classroom instruction as required by contract •… Show more Contracted with primary provider for the training of CalWIN, an automated eligibility determination and benefit calculation system for public assistance used by a consortium of 18 California counties, and over 25,000 end-users • Provided early and end-user classroom training on both general and specific application of the CalWIN system • Average classroom size of 24 students; average class length of 9 days • Facilitated classroom instruction as required by contract • Set-up and broke-down required equipment at various remote sites • Performed OLUM maintenance as assigned • Acted as a temporary Vendor Site Lead in his/her absence • One of 12 trainers, out of 52, retained until project end • Required 100% travel statewide Show less



MAXIMUS (California Health Care Options/CA-HCO)

• Staff Trainer II

  • Jan 2001 - Aug 2003

  Contractor for the staffing and operations of the California Medi-Cal Managed Care Enrollment program – call center and field presenters for eligible recipients • Was the senior trainer primarily responsible for the organization and operation of the project’s training department; reporting directly to the Director of Quality Assurance • Performed regularly scheduled needs analyses and routine meetings with department directors to determine specific training needs • Developed… Show more Contractor for the staffing and operations of the California Medi-Cal Managed Care Enrollment program – call center and field presenters for eligible recipients • Was the senior trainer primarily responsible for the organization and operation of the project’s training department; reporting directly to the Director of Quality Assurance • Performed regularly scheduled needs analyses and routine meetings with department directors to determine specific training needs • Developed training modules, courses and programs, as well as a training module numbering system/cross-reference library and training records database • Presented training to all 300+ statewide employees (requiring 50% travel statewide); classroom sizes varied from one-on-one to groups of 200; class lengths varied from 15-minute informational classes to 3-week courses • Trained various DHS (Dept. of Health Services) staff as needed or upon request • Designed and instructed Train-the-Trainer classes for all FSRs (Field Service Representatives) • Provided detailed statistical training reports to upper management and to DHS as a contracted deliverable • Played a lead role in the successful ISO 9000 certification for the project by designing all training regarding the quality management system, training 100% project employees, training/certifying all auditors and becoming a lead internal auditor in preparation for the final external audit • Served as an additional resource for various corporate needs, working on various projects as interim trainer, proposal writer, human resources assistant, implementation team member, etc. Show less Contractor for the staffing and operations of the California Medi-Cal Managed Care Enrollment program – call center and field presenters for eligible recipients • Was the senior trainer primarily responsible for the organization and operation of the project’s training department; reporting directly to the Director of Quality Assurance • Performed regularly scheduled needs analyses and routine meetings with department directors to determine specific training needs • Developed… Show more Contractor for the staffing and operations of the California Medi-Cal Managed Care Enrollment program – call center and field presenters for eligible recipients • Was the senior trainer primarily responsible for the organization and operation of the project’s training department; reporting directly to the Director of Quality Assurance • Performed regularly scheduled needs analyses and routine meetings with department directors to determine specific training needs • Developed training modules, courses and programs, as well as a training module numbering system/cross-reference library and training records database • Presented training to all 300+ statewide employees (requiring 50% travel statewide); classroom sizes varied from one-on-one to groups of 200; class lengths varied from 15-minute informational classes to 3-week courses • Trained various DHS (Dept. of Health Services) staff as needed or upon request • Designed and instructed Train-the-Trainer classes for all FSRs (Field Service Representatives) • Provided detailed statistical training reports to upper management and to DHS as a contracted deliverable • Played a lead role in the successful ISO 9000 certification for the project by designing all training regarding the quality management system, training 100% project employees, training/certifying all auditors and becoming a lead internal auditor in preparation for the final external audit • Served as an additional resource for various corporate needs, working on various projects as interim trainer, proposal writer, human resources assistant, implementation team member, etc. Show less



Japan Exchange and Teaching Program(me) (JET)

• International Affairs
• 700 & Above Employee

• ALT (Assistant Language Teacher)

  • Jul 1997 - Jun 2000

  • Was assigned to six public high schools, assisting the individual English departments with daily instruction and lesson plan development; average classroom size of 32 students • Designed and implemented various projects/programs and curricula for language and cultural study • Participated in local community activities (e.g. – speech contest judge, English camp counselor, area representative at seminars and conventions, local resource for foreign exchange students, etc.) • Was… Show more • Was assigned to six public high schools, assisting the individual English departments with daily instruction and lesson plan development; average classroom size of 32 students • Designed and implemented various projects/programs and curricula for language and cultural study • Participated in local community activities (e.g. – speech contest judge, English camp counselor, area representative at seminars and conventions, local resource for foreign exchange students, etc.) • Was area school district representative for Abiko City dealing with the Ministry of Foreign Affairs, the Ministry of Public Management, Home Affairs, Posts and Telecommunications, the Ministry of Education, Culture, Sports, Science and Technology, and the Council of Local Authorities for International Relations (CLAIR) • Liaison for Fusa Prefectural Senior High School (Japan) and Cleveland District State High School (Australia) student exchange program Show less • Was assigned to six public high schools, assisting the individual English departments with daily instruction and lesson plan development; average classroom size of 32 students • Designed and implemented various projects/programs and curricula for language and cultural study • Participated in local community activities (e.g. – speech contest judge, English camp counselor, area representative at seminars and conventions, local resource for foreign exchange students, etc.) • Was… Show more • Was assigned to six public high schools, assisting the individual English departments with daily instruction and lesson plan development; average classroom size of 32 students • Designed and implemented various projects/programs and curricula for language and cultural study • Participated in local community activities (e.g. – speech contest judge, English camp counselor, area representative at seminars and conventions, local resource for foreign exchange students, etc.) • Was area school district representative for Abiko City dealing with the Ministry of Foreign Affairs, the Ministry of Public Management, Home Affairs, Posts and Telecommunications, the Ministry of Education, Culture, Sports, Science and Technology, and the Council of Local Authorities for International Relations (CLAIR) • Liaison for Fusa Prefectural Senior High School (Japan) and Cleveland District State High School (Australia) student exchange program Show less