Experience

Three Bird Nest
• United States
• Retail Apparel and Fashion
• 1 - 100 Employee
• Customer Service Representative

  • Apr 2023 - Present


Goettl Air Conditioning & Plumbing

• United States
• Consumer Services
• 100 - 200 Employee

• Service Dispatcher

  • Jan 2023 - Feb 2023

  Dispatches service techs. Parts ordering andtracking. Performs outbound confirmation and service calls.

• Quality Assurance Specialist

  • Jun 2021 - Jan 2023

  Audited inbound calls to determine if exceptional customer service was provided and if all company policies were followed.Created daily reports for missed business and revenue opportunities.Performed daily call calibrations.Created and implemented new processes and SOP's.



TELUS International

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Social Media Moderator

  • Jul 2020 - Feb 2022

  Reviewed clips and videos from a major social media platform to determine if they were vulgar, overtly sexual or violent in nature, and removed such content from the platform. Reviewed clips and videos from a major social media platform to determine if they were vulgar, overtly sexual or violent in nature, and removed such content from the platform.



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Analyst

  • Apr 2019 - Jul 2020

  Audited inbound calls and chats to determine if exceptional customer service and support was provided, and all required troubleshooting steps were executed correctly. Created and implemented processes and procedures.

• Technical Support Specialist

  • Apr 2018 - Apr 2019

  Assisted gamers with their console hardware and software issues. Provided troubleshooting steps and assisted in account recoveries, refunds and various customer support.