Melissa Allen
Desktop Support Technician at Blackhawk Aerospace- Claim this Profile
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Bio
Credentials
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The Bits and Bytes of Computer Networking
CourseraFeb, 2020- Oct, 2024 -
Technical Support Fundamentals
CourseraJan, 2020- Oct, 2024
Experience
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Blackhawk Aerospace
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United States
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Airlines and Aviation
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1 - 100 Employee
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Desktop Support Technician
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Jun 2021 - Present
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IT Helpdesk Support
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May 2019 - Apr 2021
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McLennan Community College
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United States
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Higher Education
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400 - 500 Employee
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Digital Resources Accessibility Technician
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Oct 2018 - May 2019
Convert documents and videos as necessary in courses to be ADA compliant. Use software to provide closed captioning on instructor-created videos as well as videos from outside resources that are incorporated into classes. Evaluate and modify documents, when necessary, using Adobe Acrobat, Microsoft Word, or PowerPoint. Communicate with instructors and other staff to accomplish tasks. Convert documents and videos as necessary in courses to be ADA compliant. Use software to provide closed captioning on instructor-created videos as well as videos from outside resources that are incorporated into classes. Evaluate and modify documents, when necessary, using Adobe Acrobat, Microsoft Word, or PowerPoint. Communicate with instructors and other staff to accomplish tasks.
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Help Desk Representative/Internship
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Jan 2018 - May 2018
Investigate technical issues and identify their source; determine possible solutions; test and implement solutions. Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties. Assist users in maximizing use of technology resources. Maintain confidentiality regarding information processed, stored or accessed by end-users. Assist personnel of other departments as a computer resource. Investigate technical issues and identify their source; determine possible solutions; test and implement solutions. Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties. Assist users in maximizing use of technology resources. Maintain confidentiality regarding information processed, stored or accessed by end-users. Assist personnel of other departments as a computer resource.
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Office of the Attorney General
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Legal Services
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700 & Above Employee
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Child Support Officer IV
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Jul 1996 - May 2016
• Served as Team Leader, Customer Inquiry Specialist, Child Support Review Officer, Child Support Ombudsman or other advanced level position. • Conducted advanced investigations to locate absent parents. • Negotiated case settlements and court orders pertaining to custody, child support or establishment of paternity. • Prepared training presentations and reports to educate other staff on new processes or policy. • Performed duties under limited supervision with considerable use of initiative and independent judgment. • Entered and ensured accuracy of data entry of new court orders and other documents.
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Education
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2017 - 2019
McLennan Community College
Associate of Applied Science - AS, Computer Information Systems/Network Administration -
2023 -
Capella University
Bachelor's degree, Information Assurance and Cybersecurity
Community
