Melissa Zuehlke
Network Operations Center Technician at Arvig- Claim this Profile
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Bio
☁Norman Owens (he/him)
Melissa's energy and enthusiasm for technology and the opportunity to see around the corner to the implications of new technology put her at the head of a security class that we shared. I was taking the class as part of a employer-funded program and of the many students in the class she is the one that I would have been most anxious to hire had I been in a position to do so. I did not know of Melissa's service in the National Guard until I saw this LinkedIn page but I shouldn't have been surprised. She exhibited the obvious talent that managers look for, the one person on the team who engages the rest of the team, gathers ideas, and readilyand seemingly effortlessly, becomes the de facto team leader.
Christofer Sears
As a Network Controller I relied on Melissa regularly for a broad picture of issues on the network throughout southern Iraq. She delivered thorough and detailed information that proved vital to our operation. High stress and tight time constraints did not phase Melissa, nor did long hours or challenging situations. She conducted herself professionally and was an example of the Seven Army Values while on duty and off. Her personality, experience and aptitude would lead me to hire her in the future if the opportunity were to exist. She be an asset to any organization.
☁Norman Owens (he/him)
Melissa's energy and enthusiasm for technology and the opportunity to see around the corner to the implications of new technology put her at the head of a security class that we shared. I was taking the class as part of a employer-funded program and of the many students in the class she is the one that I would have been most anxious to hire had I been in a position to do so. I did not know of Melissa's service in the National Guard until I saw this LinkedIn page but I shouldn't have been surprised. She exhibited the obvious talent that managers look for, the one person on the team who engages the rest of the team, gathers ideas, and readilyand seemingly effortlessly, becomes the de facto team leader.
Christofer Sears
As a Network Controller I relied on Melissa regularly for a broad picture of issues on the network throughout southern Iraq. She delivered thorough and detailed information that proved vital to our operation. High stress and tight time constraints did not phase Melissa, nor did long hours or challenging situations. She conducted herself professionally and was an example of the Seven Army Values while on duty and off. Her personality, experience and aptitude would lead me to hire her in the future if the opportunity were to exist. She be an asset to any organization.
☁Norman Owens (he/him)
Melissa's energy and enthusiasm for technology and the opportunity to see around the corner to the implications of new technology put her at the head of a security class that we shared. I was taking the class as part of a employer-funded program and of the many students in the class she is the one that I would have been most anxious to hire had I been in a position to do so. I did not know of Melissa's service in the National Guard until I saw this LinkedIn page but I shouldn't have been surprised. She exhibited the obvious talent that managers look for, the one person on the team who engages the rest of the team, gathers ideas, and readilyand seemingly effortlessly, becomes the de facto team leader.
Christofer Sears
As a Network Controller I relied on Melissa regularly for a broad picture of issues on the network throughout southern Iraq. She delivered thorough and detailed information that proved vital to our operation. High stress and tight time constraints did not phase Melissa, nor did long hours or challenging situations. She conducted herself professionally and was an example of the Seven Army Values while on duty and off. Her personality, experience and aptitude would lead me to hire her in the future if the opportunity were to exist. She be an asset to any organization.
☁Norman Owens (he/him)
Melissa's energy and enthusiasm for technology and the opportunity to see around the corner to the implications of new technology put her at the head of a security class that we shared. I was taking the class as part of a employer-funded program and of the many students in the class she is the one that I would have been most anxious to hire had I been in a position to do so. I did not know of Melissa's service in the National Guard until I saw this LinkedIn page but I shouldn't have been surprised. She exhibited the obvious talent that managers look for, the one person on the team who engages the rest of the team, gathers ideas, and readilyand seemingly effortlessly, becomes the de facto team leader.
Christofer Sears
As a Network Controller I relied on Melissa regularly for a broad picture of issues on the network throughout southern Iraq. She delivered thorough and detailed information that proved vital to our operation. High stress and tight time constraints did not phase Melissa, nor did long hours or challenging situations. She conducted herself professionally and was an example of the Seven Army Values while on duty and off. Her personality, experience and aptitude would lead me to hire her in the future if the opportunity were to exist. She be an asset to any organization.
Credentials
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Cisco Certified Network Associate Voice (CCNA)
CiscoJun, 2014- Oct, 2024
Experience
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Arvig
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United States
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Telecommunications
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200 - 300 Employee
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Network Operations Center Technician
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Jul 2021 - Present
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Dell
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Training Advisor
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Jun 2014 - Jan 2019
Network engineering trainer for Dell employees.Delivery included in person and extensive use of teleconferencing when teaching OCONUS team members. Encouraged the use of collaboration and open dialogue with students to validate core concept training.Delivered networking technical training curriculum to Dell team members across the world. Students from new team members focused on network technologies, cross-training non-network focused groups, and initial training for emerging network technologies.Participated in the production of training documents through direct technical writing and adapting to feedback from students and management.-Cisco: CCNA bootcamp-Dell Force10 Networking-Dell Powerconnect Networking-Datacenter Bridging/NPAR/Converged Networking/FCoE-Wireshark -Dell OS10 Show less
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Enterprise Tech Supp Sr. Anlst
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Jun 2013 - Jun 2014
Customer facing level-2 support role focusing on Dell layer 2-3 networking equipment and peripheral technologies.Responsible for advanced troubleshooting and analysis for complex network systems, in accordance with applicable policies and procedures.Responsible for directing the collaboration with both technical and management led cross-functional teams to ensure the resolution of the perceived issue. In lieu of formal guidance, qualified the end needs of the customer to enhance their overall experience. Responsible for the clear and concise documentation of any applicable information leading to the resolution or escalation of the issue. Show less
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Operation Supply Drop
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United States
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Computer Games
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Minneapolis Veteran Co-Leader
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Dec 2015 - Oct 2016
Whereas OSD was once one-man in his basement shipping out 2-3 video game care packages each month, we now offer a broad spectrum of programs bridging the gap from active-duty to veteran status. Our goal is that once someone is touched by OSD while enlisted, they’ll quickly understand the family of veterans and civilians back home to help with the transition post military life. While gaming is certainly the theme for everything we do, it simply serves as the most generationally relevant catalyst to provide a virtual and real-world support structure for our US and NATO heroes. Show less
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Century College
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Puerto Rico
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Higher Education
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1 - 100 Employee
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Peer Tutor
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Oct 2012 - May 2013
Principally responsible for helping peers understand the Cisco curriculum, with a focus on the CCNA Explained complex and often abstract tasks through the use of analogy in order to clarify the meaning and applicability. Advanced my personal understanding of material and ways to convey relate it to people in non-technical ways. Principally responsible for helping peers understand the Cisco curriculum, with a focus on the CCNA Explained complex and often abstract tasks through the use of analogy in order to clarify the meaning and applicability. Advanced my personal understanding of material and ways to convey relate it to people in non-technical ways.
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U.S. Army National Guard
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Armed Forces
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1 - 100 Employee
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Network Controller
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Oct 2005 - Nov 2012
Responsible for the monitoring and reporting of an enterprise satellite data communications network within a 24/7 Network Operations Center. Provided system troubleshooting assistance, and escalated to contract support engineers as needed. Responsible for assisting with and documenting the commissioning/decommissioning of remote satellite based communication stations. Recognized as the SME for the network monitoring tools used. DoD Secret Clearance (expired, willing to reapply with need) Show less
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Computer Operator
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Jan 2012 - Aug 2012
Responsible for a portion of a heavily scripted compliance routine focused on the need for data integrity, with little direct supervision. Advanced my time management, personal motivation skills. Responsible for a portion of a heavily scripted compliance routine focused on the need for data integrity, with little direct supervision. Advanced my time management, personal motivation skills.
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CCITA
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Belgium
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Civic and Social Organizations
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Vice President
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Jun 2011 - May 2012
Assisted in event planning and presidential duties. Assisted in event planning and presidential duties.
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Century College 2011 Team Member
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Jan 2011 - Mar 2011
On Saturday March 5th, 2011 Century College’s Collegiate Cyber Defense (CCDC) Team placed 3rd becoming the first in the competition’s history to place as a first year competitor in the Minnesota CCDC competition! On Saturday March 5th, 2011 Century College’s Collegiate Cyber Defense (CCDC) Team placed 3rd becoming the first in the competition’s history to place as a first year competitor in the Minnesota CCDC competition!
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Family Dollar
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United States
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Retail
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700 & Above Employee
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Assistant Manager (Promoted in 2007)
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May 2005 - May 2008
As an Assistant Manager I was heavily involved with customer satisfaction. I also assisted in store planning, merchandise placement design, store visual appeal, and availability of merchandise. As an Assistant Manager I was heavily involved with customer satisfaction. I also assisted in store planning, merchandise placement design, store visual appeal, and availability of merchandise.
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Education
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2019 - 2021
Saint Mary's University of Minnesota
Bachelor of Science - BS, Information Technology -
2010 - 2013
Century College
Associate's Degree, Information and Telecommunications Technology
Community
