Experience

World's Finest® Chocolate

• United States
• Food and Beverage Manufacturing
• 200 - 300 Employee

• Senior Tax Analyst

  • May 2022 - Present

• Quality and Continuous Improvement/Customer Solutions Specialist

  • Aug 2017 - Present

  Driver of continuous improvement processes and initiatives that enhance the everyday experience for our customers, vendors and employees! Dedicated to delivering resolutions that strengthen the companies relationships to drive growth and success!

• Customer Service/Account Manager Retail Division

  • Aug 2008 - Aug 2017

  Point of contact for retail clients and brokers. Oversee the handling of customer accounts through set-up, order processing, billing and delivery. Acting liaison between intercompany departments to ensure company and customer needs are met. Serve as a continuous improvement and change agent on several team projects focusing on the customer experience.



Kitches.com

• Greater Chicago Area

• Customer Service Associate

  • May 2004 - Aug 2008

  Liaison between Customer and Graphic designer in maintaining and developing customers business web site. Maintained and troubleshooting of customers account and email accounts hosted by Kitchens.com. Liaison between Customer and Graphic designer in maintaining and developing customers business web site. Maintained and troubleshooting of customers account and email accounts hosted by Kitchens.com.



GME Consultants Of Illinois

• United States
• Civil Engineering

• Office Manager/Administrative Assistant

  • Sep 2001 - May 2004

  Began as Receptionist and quickly promoted to Administrative assistant to multiple engineers on staff. Promoted with additional title of Office Manager shortly after employed for 1 year with the company. Additional duties included accounting functionality such as invoicing and payroll submission to corporate. Began as Receptionist and quickly promoted to Administrative assistant to multiple engineers on staff. Promoted with additional title of Office Manager shortly after employed for 1 year with the company. Additional duties included accounting functionality such as invoicing and payroll submission to corporate.



Sam's Wines & Spirits

• Chicago, IL

• Administrative Assistant/Web sales fulfillment manager

  • Oct 1997 - Mar 2001

  Handled incoming calls and scheduled meetings for General Manger. Worked projects for CFO. Handled all credit card disputes. Managed holiday basket sales and web sales. Brand management for Tabor Hill wines to include personalization special orders. Handled incoming calls and scheduled meetings for General Manger. Worked projects for CFO. Handled all credit card disputes. Managed holiday basket sales and web sales. Brand management for Tabor Hill wines to include personalization special orders.



Pacific Wine & Beverage

• United States
• Food and Beverage Services

• Executive Assistant

  • 1996 - 1997

  Administrative duties provided to 3 executives. Handled distribution of sales deals and materials. Coordinated winery tours both out of state and out of country. Administrative duties provided to 3 executives. Handled distribution of sales deals and materials. Coordinated winery tours both out of state and out of country.