Experience

Page International Communications

• Accounting
• 1 - 100 Employee

• Accounting Manager

  • Jan 2015 - Present

  · Generate and maintain financial statement reports and research GAAP accounting issues · Journal Entry preparation and entry · A/P, A/R, and Billing backup · Ensure proper accounting of G/L transactions and prepare monthly reconciliations · Perform month-end close for A/R and A/P · Process ADP payroll · Perform intercompany transactions · WIP reporting · High volume of A/P · Full cycle accounting · A/R crossaging and forecasting · Review and research accounting inconsistencies and discrepancies · Perform borrowing base collateral reporting · High volume of A/R · Commission reporting



Mid-Atlantic Waste Systems

• United States
• Commercial and Industrial Machinery Maintenance
• 1 - 100 Employee

• G/L Accountant/Warranty Coordinator

  • Nov 2012 - Jan 2015

  • Generate and maintain financial statement reports and research GAAP accounting issues• Maintain general ledger accounts in the system• A/P and A/R backup• Ensure proper accounting of general ledger transactions and prepare monthly reconciliations• Perform month-end close• Maintain positive relationship with banking institutions• Prepare financial and statistical reports• Perform multiple bank reconciliations• Processed warranty claims on a timely basis in accordance with manufacturer requirements• Processed all warranty paperwork to ensure proper documentation• Reconcile warranty receivables with payments• Maximized return on warranty work turned in vs. warranty work paidWIP reporting

• Purchasing Agent

  • Apr 2011 - Nov 2012

  Daily processing of requisitions and counter sales tickets to order all parts for work orders and parts sales.Perform bi- annual physical inventory for 7 branches and all service vehicles. Create reports for inventory results.Setup and maintain parts database in NDS system for all branches with corresponding pricing and vendor informationProvide customer service to all branches in all aspects including escalated issues. Resolve vendor issues including pricing, incorrect parts, or negotiating credit if necessary. Create bi-weekly stock orders based on usage while reviewing new parts for stocking possibilities. Monitor branch expenditures for restocking and reducing costs where necessary to meet budgetary needs.Source suitable replacement parts to reduce costs and increase revenue.Develop and maintain good relationships with all vendors.Order bi-weekly and monthly office supplies for all branches.

• Compactor Call Center Coordinator

  • Mar 2009 - Apr 2011

  Daily processing of service work orders and customer requested quotes. Final review of all job cards for accuracy and closure prior to invoicing. Process warranty claims and ensures return of warranty parts.Develop and maintain good customer relationships with brokers and all compactor/baler customers.Update and maintain blanket purchase orders, credit cards, and all payment information for customers.Provide customer service for customers in all aspects including escalated issues. Resolve customer concerns and handle customer complaints by performing recall services or negotiating credit if necessary. Assisting customers with product information, service request and shipping advice through telephone, email and fax. Order parts for service jobs as requested. Resolve parts problems on work orders. Maintain an accurate used equipment inventory and convey all specs and prices to sales. Monitor inventory on service trucks and perform inventory count quarterly.Advise customer of field service technician availability. Schedule and dispatch service technicians from six branch locations in a timely manner to provide repair services, estimates, installations of equipment, and warranty repairs.Monitor and record service technician’s movements through TeleNav gps tracking. Log service technicians update calls before and after each service. Update customers of service call results immediately upon technician completion.Post labor to work orders and weekly payroll. File all invoiced work orders once processed and sent to the customer. Issue purchase order numbers for local purchases. Receive parts to work orders for local purchases and record on daily receiving log. Handle inventory control of all compactor parts.



Sandar Industries, Inc

• Customer Service and Sales Representative

  • Jan 2007 - Jan 2009

  Process product quotes and purchase orders. Provide customer acknowledgements and order tracking information. Advise status of order production and product availability. Provide customer service for international and domestic customers in all aspects including escalated issues. Resolve customer concerns and handle customer product complaints by replacing products or negotiating credit if necessary. Assisting customers with product information, service request and shipping advice through telephone, email and fax. Process field service quotes and request. Advise customer of field service technician availability. Schedule and dispatch service technicians for customer system repairs, installations of equipment and warranties. Schedule and coordinate deliveries and pickups with freight lines, FedEx and UPS by phone and internet. Prepare all shipping paperwork and international documents. Handle billing and invoicing issues and provide credit when warranted.



Portion Pac

• United States
• Facilities Services
• 1 - 100 Employee

• Stockroom Coordinator

  • Jan 2005 - Jan 2007

  Responsible for finding reliable sources to supply goods and services using product catalogues and trade journals. Contact suppliers to obtain information on price, quality and delivery capabilities for the goods and/or services they provide. Contact and meet with sales representatives from the various suppliers to compare their products and company services. Prepare and issue purchase orders for stock items. Maintain constant contact with vendor to ensure a timely delivery, tracking information and status of order production and product availability. Handle the receiving, storing and issuing of goods. Manage stock levels and physical inventory. Compile stock control records and information, such as consumption rate, characteristics of items in stock, and current conditions to determine stock supply and need for replenishment.



AOL

• United States
• Software Development
• 700 & Above Employee

• Customer Care Specialist

  • Jan 2000 - Jan 2005

  Received inbound customer service calls regarding billing inquiries, request to update billing information, issuing of temporary passwords and resolving member concerns. Handled sensitive and escalated phone calls and inquires while maintaining a good customer relationship and while retaining accounts. Initiate customer contact if necessary to resolve customer complaints and concerns. Issue negotiated credit per guidelines to retain customers and create a customer friendly experience. Terminate accounts due to nonpayment and reactivation of accounts once account issues have been resolved.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Special Electronic Devices Repair

  • Jan 2000 - Jan 2005

  Conducted supervision of 5 soldiers while they performed maintenance on various pieces of electronic equipment. Completed inspection on equipment after repair for quality assurance. Responsible for the inspecting, adjusting, and the repairing of: night vision goggles, mine detectors and chemical agent detectors, M-8 alarms, battlefield illumination equipment, electronic surveillance equipment, position and azimuth determining systems, detection and warning systems, test measurement and diagnostic equipment and all specialized electronic equipment.Handled the troubleshooting of circuits, reading schematics and soldering components using digital multi meters, signal generators, semiconductor testers, curve tracers, and oscilloscopes.Handled the request and maintaining of stock, parts, supplies, and technical publications. Receiving in equipment, determining coding, and shipping back to manufacturers if still under warranty while working in the Q & A department. Performing quality assurance on electronic repairs.Performed yearly training for weapons qualifications, expert marksman, riot control, operation enduring freedom and physical fitness testing.

• Ammunition Specialist

  • Jan 1990 - Jan 2000

  Squad leader for 9 soldiers. Provided counseling and feedback on performance of troops, recommended disciplinary action of soldiers and issued awards for accomplishments. Ensured the upkeep of operations area and facilitiesResponsible for the Inspection of vehicles, guard duty, secret government clearance and expert marksman, Employed safety precautions regarding ammunition storage, handling, and maintenance.Performed receipt, storage, issue and maintenance of all types of conventional and chemical ammunition, ammunition components, and explosives. Prepared documents for issue and turn-in of ammunitions, handled the reconciliation of documents, maintained records of accountability and stock records. Performed destruction of unserviceable and irreparable conventional and chemical ammunition and explosives. Determined the compatibility of transport of all ammunitions. Prepared ammunition for shipment by bracing and staying loads. Handled the loading, unloading, stacking and storing of ammunition supplies and explosives including guided missiles while operating forklift 10k and below.