Quality Improvement Specialist

• Nov 2021 - Present

UM Care Manager

• Dec 2018 - Dec 2021

Utilization Review Specialist

• Sep 2016 - Dec 2018

Clinical Program Manager

• Feb 2014 - Sep 2016

Community Case Manager

• Sep 2013 - Feb 2014

Conduct psychosocial assessments, treatment plans, case management, and treatment plan monitoring Assess and prioritize treatment needs including discharge plans of consumers from diverse populations who are affected by mental illness and substance abuse Establish therapeutic relationships with assigned consumers including, deescalating, screening, and managing crises Serve as liaison between community resources, family, consumer, hospital, or clinic-based providers of care Assure appropriate length of treatment based on continual reassessment of consumer’s progress towards goals Monitor for and report to psychiatrist, supervisor, nurse, and team leader any potential risk to consumer safety that could lead to an adverse outcome Document and report all necessary information according to establish policies and procedures Maintain trainings through Arbor Circle and Network 180 Show less

Multidisciplinary Team 2 Intern

• Sep 2012 - Apr 2013

Collaborated with other professionals to meet person centered needs on multi-disciplinary team focusing on integrated professional education and teamwork Provided individual therapy for adult consumers with co-occurring mental illness and substance abuse Administered assessment tools to clients during individual therapy Co-facilitated and led groups such as; Change Talk, Women’s Trauma, and Depression, and co-facilitated the Anxiety group and co-developed group for women affected by substance abuse and co-occurring mental illness Conducted psychosocial assessments, treatment planning, case management, and treatment planning monitoring Maintained client records and progress notes on Avatar Attended trainings through Ottawa County related to person centered planning and recipient rights Show less

Transitional Housing Intern

• Sep 2011 - Apr 2012

Initiated research project in response to gaps in service or unresolved issues in Transitional Housing program from clients 6, 12, 18 month and final exit surveys Led and co-facilitated Domestic Violence Education and Support group Completed thorough Initial Service Screen assessments on clients in crisis situations with recommendations related to interventions, preventions and evaluations and processed lethality assessments from clients on crisis calls Assisted clients in articulating safety concerns in composing Personal Protecting Orders Collaborated on case management with supervisor of Transitional Housing clientele Extracted and analyzed data from a large grant foundation to be utilized in next grant writing cycle Show less

Administrative Assistant

• 2007 - 2009

Established retirement accounts for clients through home office, i.e. IRA’s. Also, worked with clients in establishing trusts, brokerage accounts, 401ks accounts and term life policies. Prepared ACAT forms, ACH forms, fund company applications and client disclosures. Entered buys and sells via home office software called EOE. Established retirement accounts for clients through home office, i.e. IRA’s. Also, worked with clients in establishing trusts, brokerage accounts, 401ks accounts and term life policies. Prepared ACAT forms, ACH forms, fund company applications and client disclosures. Entered buys and sells via home office software called EOE.

Secretary to Nursing Dept.

• 1999 - 2007

Conceptualized and modified student immunization records Maintained student Criminal Background Checks Assessed department budgets and purchase orders Supervised student workers Developed Accreditation materials and maintained materials for department Conceptualized and modified student immunization records Maintained student Criminal Background Checks Assessed department budgets and purchase orders Supervised student workers Developed Accreditation materials and maintained materials for department

Customer Service Team Leader

• 1996 - 1999

Trained new Customer Service Representatives Maintained open orders, invoice files, and entered sales orders Updated and maintained standard operating procedures Coordinated ship dates and truck loads with Production Resolved customer problems and concerns Trained new Customer Service Representatives Maintained open orders, invoice files, and entered sales orders Updated and maintained standard operating procedures Coordinated ship dates and truck loads with Production Resolved customer problems and concerns

Customer Service Representative

• 1993 - 1996

Resolved customer problems and concerns Authorized returns of incorrect shipments Maintained open orders and invoice files Coordinated ship dates and truck loads with Production Calculated employee time cards Structured and arranged Bill of Materials Calculated material usage's from Engineering prints Resolved customer problems and concerns Authorized returns of incorrect shipments Maintained open orders and invoice files Coordinated ship dates and truck loads with Production Calculated employee time cards Structured and arranged Bill of Materials Calculated material usage's from Engineering prints