Melissa Torres

Mortgage Loan Originator at NRL Mortgage
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, Texas, United States, US
Languages
  • Spanish Native or bilingual proficiency

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Bio

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Experience

    • United States
    • Financial Services
    • 200 - 300 Employee
    • Mortgage Loan Originator
      • May 2023 - Present

    • Production Coordinator
      • Feb 2020 - Present

    • United States
    • Financial Services
    • 700 & Above Employee
    • Bank Teller
      • Mar 2017 - Nov 2019

      • Demonstrate outstanding customer service to new and regular customers to maintain and build significant customer loyalty • Assist customers in many financial transactions such as receive deposits, loan payments, cash checks, withdrawals, payments, transfers, express send, record night and mail deposits, and foreign money in an efficient & accurate professional manner • Consistently meet and exceed handling a daily volume of over 200 transactions • Maintain and balance cash drawer in a daily basis $50,000+, vault in a monthly basis for over $250,000+ and all supporting documentation with cash receipts and client transactions • Respond to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback • Assist manager with other miscellaneous duties & aide to all bankers Show less

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Hostess
      • Jun 2012 - Apr 2017

      • Maintain an organized work environment while ensuring customer satisfaction and enhancing employee interaction • Supervise and coordinate activities of dining room personnel to provide fast and courteous services to patrons • Develop customer service skills through creating a welcoming environment for new and returning customers • Train new employees on different activities of shifts • Maintain an organized work environment while ensuring customer satisfaction and enhancing employee interaction • Supervise and coordinate activities of dining room personnel to provide fast and courteous services to patrons • Develop customer service skills through creating a welcoming environment for new and returning customers • Train new employees on different activities of shifts

Education

  • University oh houston
    Bachelor’s Degree, Business Administration in International Business
    2014 - 2016
  • San Jacinto College
    Associate’s Degree, Associate of Arts in Business
    2012 - 2014

Community

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