Melissa Torres
Mortgage Loan Originator at NRL Mortgage- Claim this Profile
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Spanish Native or bilingual proficiency
Topline Score
Bio
Experience
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NRL Mortgage
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United States
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Financial Services
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200 - 300 Employee
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Mortgage Loan Originator
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May 2023 - Present
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Production Coordinator
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Feb 2020 - Present
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Bank Teller
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Mar 2017 - Nov 2019
• Demonstrate outstanding customer service to new and regular customers to maintain and build significant customer loyalty • Assist customers in many financial transactions such as receive deposits, loan payments, cash checks, withdrawals, payments, transfers, express send, record night and mail deposits, and foreign money in an efficient & accurate professional manner • Consistently meet and exceed handling a daily volume of over 200 transactions • Maintain and balance cash drawer in a daily basis $50,000+, vault in a monthly basis for over $250,000+ and all supporting documentation with cash receipts and client transactions • Respond to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback • Assist manager with other miscellaneous duties & aide to all bankers Show less
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The Annie Cafe & Bar
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United States
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Restaurants
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1 - 100 Employee
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Hostess
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Jun 2012 - Apr 2017
• Maintain an organized work environment while ensuring customer satisfaction and enhancing employee interaction • Supervise and coordinate activities of dining room personnel to provide fast and courteous services to patrons • Develop customer service skills through creating a welcoming environment for new and returning customers • Train new employees on different activities of shifts • Maintain an organized work environment while ensuring customer satisfaction and enhancing employee interaction • Supervise and coordinate activities of dining room personnel to provide fast and courteous services to patrons • Develop customer service skills through creating a welcoming environment for new and returning customers • Train new employees on different activities of shifts
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Education
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University oh houston
Bachelor’s Degree, Business Administration in International Business -
San Jacinto College
Associate’s Degree, Associate of Arts in Business