Experience

Near East South Asia Center for Strategic Studies

• United States
• Higher Education
• 1 - 100 Employee

• Program Planning Manager

  • Sep 2022 - Present



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Customer Service Team Lead

  • Oct 2019 - Present

  Point of contact for customer service experiences using competent, reliable, and friendly demeanor• Resolved potential issues by clarifying complaints, determining causes, and ensuring resolutions• Onboarded new employees through instruction of sales training, policy, performance, and development • Updated databases, assisted potential customers, identified security issues, and built brand awareness • Conducted research and analyzed data to identify and define audiences and promotional activities Show less



Minds Matter of Washington D.C.

• United States
• Philanthropy

• Marketing Director

  • Nov 2020 - Nov 2022

  Develop strategic marketing and communication plans for non-profit organization that supports students from low-income families with a team of mentors; including social media, marketing collateral, partnerships, website design and maintenance, branding, annual campaigns, events, and fundraising. Develop strategic marketing and communication plans for non-profit organization that supports students from low-income families with a team of mentors; including social media, marketing collateral, partnerships, website design and maintenance, branding, annual campaigns, events, and fundraising.



Ronald McDonald House Charities® of Greater Washington, DC (RMHCDC)

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Manager

  • Jul 2021 - Sep 2022

  Train and supervise security, housekeeping, volunteer, and part-time staff. Maintain accurate records and databases while overseeing services, donations, policies, and procedures. Manage contractors, vendors, and government inspections. Monitor and maintain building security, physical structure, and access control systems. Collaborate with medical facility staff regarding patient referrals, while demonstrating empathy to families in crisis. Effectively communicate with diverse populations through positive relationships and experiences. Generate outreach through efficient prospecting, persuasive narrative, and consistent contact. Increase occupancy by 50% through open house events, marketing initiatives, and community partnerships. Show less



The British International School Abu Dhabi

• United Arab Emirates
• Education Management
• 100 - 200 Employee

• Admissions & Marketing Officer

  • Jan 2014 - Jul 2019

  Primary point of contact for students, families, embassies, and international agencies on daily basis • Met with prospective students and visitors in person, on the phone and virtually to provide tours and answer questions regarding admission process, curriculum, student life, schedules, and financial aid • Executed school events, recruitment, and office tasks for PreK-grade 12 students from 78 countries • Wrote and proofread content for website, infographics, social media, advertisements, and newsletters • Cultivated relationships with families, media, partner organizations, stakeholders, and diplomats • Edited brand identity and storytelling strategies including parent-school/student-office communication Show less



Various organizations (NGOs, institutes, businesses)

• Non-profit Organizations
• 1 - 100 Employee

• Humanitarian Aid Worker, Volunteer

  • Dec 2014 - Dec 2018

  Prepared international travel arrangements, including flight itineraries, visas, accommodations and logistics as well as oversaw the collection and distribution of basic living and school supplies to students, refugees, and children with special needs. Prepared international travel arrangements, including flight itineraries, visas, accommodations and logistics as well as oversaw the collection and distribution of basic living and school supplies to students, refugees, and children with special needs.



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Marketing Manager

  • Jan 2002 - Jan 2007

  Managed grand openings and product launches, including public relations, advertising campaigns, events, direct mail pieces, media buys, annual reports, and sales training for 21 cafes • Developed and executed loyalty and philanthropic programs, community outreach, and market research • Designed and supervised production of marketing collateral, creative copy, and promotional branding • Established partnerships, managed budgets and reconciled credit cards and invoices Managed grand openings and product launches, including public relations, advertising campaigns, events, direct mail pieces, media buys, annual reports, and sales training for 21 cafes • Developed and executed loyalty and philanthropic programs, community outreach, and market research • Designed and supervised production of marketing collateral, creative copy, and promotional branding • Established partnerships, managed budgets and reconciled credit cards and invoices