Experience

LCTCS

• United States
• Education Management
• 1 - 100 Employee

• Enrollment Management Specialist

  • Jan 2023 - Present

• CRM Platform and Outbound Communications Manager

  • Jan 2020 - Jan 2023

  Oversee the design, implementation, testing, and training of staff for the Customer Relationship Management (CRM) platform utilized by LCTCS Enrollment Management staff to communicate with and assist prospective and current students. Once the CRM is in full operation, the Manager will, in addition to taking inquiries from students, handle the day-to-day operations of the CRM, which includes troubleshooting CRM issues, and designing data reports and dashboards to improve operations. The Manager… Show more Oversee the design, implementation, testing, and training of staff for the Customer Relationship Management (CRM) platform utilized by LCTCS Enrollment Management staff to communicate with and assist prospective and current students. Once the CRM is in full operation, the Manager will, in addition to taking inquiries from students, handle the day-to-day operations of the CRM, which includes troubleshooting CRM issues, and designing data reports and dashboards to improve operations. The Manager will also oversee the delivery of any outbound messages/campaigns requested by the college. This position requires excellent written and verbal communication skills, the ability to work in a high-call and fast-paced environment, and the ability to troubleshoot and prioritize the delivery of excellent customer service to all stakeholders.

• LCTCS Student Information Center Supervisor

  • Nov 2017 - Dec 2019

  Baton Rouge, Louisiana Area

• LCTCS Enrollment Management Specialist

  • Aug 2016 - Nov 2017

  Baton Rouge, Louisiana Area



Jefferson United Methodist Church, Baton Rouge, LA

• Nursery worker

  • Jan 2003 - Sep 2016

  Jefferson Hwy I work in the nursery and teach the Toddlers and Two's Sunday School. I am no longer a permanent in the nursery but serve as a sub when needed.



Degan, Blanchard & Nash

• United States
• Law Practice
• 1 - 100 Employee

• File Clerk

  • Nov 2015 - Jul 2016

  6421 Perkins Rd., Baton Rouge, LA 70808



Kuehne & Foote

• United States
• Law Practice
• 1 - 100 Employee

• Retirement Plan Specialist/ Legal Assistant

  • 2008 - Sep 2015

  Baton Rouge, Louisiana Area Called companies to gather plan specific information to complete a Domestic Relations Order or Letter of Instruction to separate a retirement plan. Laid off with 3 others, due to financial burdens.



Nursery Rhyme Daycare and Preschool

• Three year old teacher

  • Sep 2005 - Sep 2008

  Jones Creek Created lesson plans and ran the classroom with my own curriculum .



Fresh Pickens Produce Market

• Front End Manager/ Head Cashier

  • Mar 1998 - Aug 2002

  Coursey Blvd. Worked here during highschool and on holidays and summers while in school in Texas at Kilgore.



Blue Cross Blue Shield of Louisiana

• Events Services

• Graphic Design Intern

  • Feb 1997 - Mar 1998

  Baton Rouge, Louisiana Area Internship