Experience

National Counseling Group

• United States
• Mental Health Care
• 400 - 500 Employee

• Enterprise Application Specialist

  • Mar 2020 - Present

• Electronic Health Record Specialist

  • Jun 2015 - Present

  Provide practical, technical, and logistical support to end users Perform application configuration to support organizational workflowsMonitor data integrity and domain health Provide internal help desk support which includes providing direction, consultation, and troubleshoot break-fix issues.Research reported errors in software coordinating with appropriate vendors to correct Analyzes and defines user problems in the company and coordinates with users to identify problems for the purpose of creating reliable technology solutions that increase employee productivityCoordinates tasks with related programs and projects and coordinates user definition of requirements between user departments for the purpose of ensuring required integration and achievement of objectives.Create solution articles and resources for the purpose of increasing employee competencies and understanding within EHR applications.Communicate planned software update releases to affected personnel and advocate with EHR vendors for increased functionality where necessary. Liaison between software vendors to report issues with functionality and ensure and communicate fixes.Other projects as assigned

• Office Manager

  • Nov 2011 - Jun 2015

  Ensure record is complete and in compliance with current rules and regulations with ZERO missing documents each week.Attend scheduled Management meetings to consult on issues related to medical records.Monitor compliance of proper EMR documentation and hold staff accountable.Exercise independent judgment regarding EMR accountability and implement consequences of late documentation, up to and including denying access to EMR.Approve and send reviewed documentation to appropriate individuals.Ensure all current clients are Medicaid eligible for the following month by checking monthly Medicaid records.Store and/or purge inactive cases in accordance with established policy and procedure Correct data entry errors prior to finalizing billing using independent judgment and knowledge of company processesCommunicate all issues or concerns regarding collecting payments for services to the SD.Attend scheduled Management meetings to consult on issues related to collecting payments from Medicaid and/or localities.Process non-Medicaid billing and mail invoices with documentation to payor.Track denials and follow up to resolve/correct issues using independent judgment and knowledge of company processes.Enter Magellan and purchase order data into EMRVerify insurance for new referrals, and on a monthly basis, to include entering the verification into the EMR.Record all payments from funders or clients in the EMR and provide documentation of receipt of payments to self-payors.Manage contracts with vendors for assigned site.Attend management meetings, staff meetings and conference calls as assigned.Maintain office equipment and assist staff with trouble shooting.Order office and marketing supplies per SD approval and maintain current inventory.Facilitate emails to staff as assigned and check email regularly.Assist in answering incoming calls in a professional service oriented manner.Copayment collection, batching, invoicing, and taking bank deposits.



Bon Secours

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operating Room Scheduler

  • Oct 2008 - Nov 2011

  • Assist Charge Nurse with the OR Schedule• Prepare the Daily, Weekend and Holiday Call Schedule• Coordinates the patient flow with the nursing units• Establishes good rapport with Physicians and acts as a liaison for good public relations between the Operating Room and other departments• Welcomes and greets all visitors and directs them appropriately• Facilitates repairs and loaner equipment by communicating with appropriate departments and follow up until repairs are complete• Enters orders for lab work and retrieves results for surgeons• Monitors and maintains office supplies• Troubleshoots office equipment, i.e. printers, faxes and computers• Works jointly with Specialty Coordinators and Anesthesia to plan staffing and assignments• Listens and responds in an appropriate manner• Adaptable to the demands of a situation by demonstrating efficient management of the daily surgical schedule• Facilitates change, and supports new initiatives• Change of shift report• Adaptable to filling in many different roles• Creating spreadsheets and signs relaying information• Quick thinking and multi tasking abilities in a fast paced environment• Proficiency with all Microsoft Applications and Software