Experience

10 Federal

• United States
• Real Estate
• 1 - 100 Employee

• Process Improvement Manager

  • Sep 2022 - Present

• Customer Support Division Director

  • Jan 2019 - Sep 2022

  Created & launched the first 10 Federal Customer Support Division. As creator & director of this division, I oversee all operations for four tiers, ranging from Tenant Account Management to Customer Support Center Management, currently totaling 40+ employees. Our Customer Support Center is staffed with both local and remote employees and operates 7 days a week, currently servicing 70+ storage facilities, both self and third-party management.

• Storage Property & Call Center Manager

  • Jan 2016 - Jan 2019

  Recruited to assist in launching the very first 10 Federal Storage Management Division. Assisted in managing fully automated storage facilities as well as creating and launching the very first 10 Federal Call Center for remote employees for 10 Federal Storage Management

• Assistant Property Manager

  • May 2015 - Dec 2015

  Returning to the company which would ultimately begin my new career path, I was hired as an Assistant Property Manager to assist the Property Manager in maintaining leasing occupancy above 90% as well as providing assistance with the management of all vendors, account billing & account files. During this time, I was able to implement several innovative ideas, such as utilizing the current software to its fullest potential, helping to move the company into the future by providing full access to the corporate office for all documents in a remote manner. Show less



RPM Tidewater

• Virginia Beach, VA

• Receptionist to Assistant Property Manager

  • Jul 2014 - May 2015

  Due to a family move, I sought out employment in Virginia Beach, VA, and began employment with RPM Tidewater as a receptionist. Not quite familiar with the area, I invested in obtaining knowledge and experience to move up in the business. My duties consisted of preparing and following the procedures and protocols for all move-in, vacate, transfer processing as well as the processing of buying/selling real estate and real estate management. After my 90 day employment, I was promoted to Assistant Property Manager, due to my work ethics and performance and began to assist the Property Manager in the preparation and maintenance of account files & records, work orders, renewals, property showings, reporting, vendor, tenant & owner communication on a daily basis Show less



10 Federal

• United States
• Real Estate
• 1 - 100 Employee

• Property Manager

  • May 2013 - Jul 2014

• Leasing Specialist

  • Feb 2013 - May 2013

  Starting with 10 Federal as the Community's only Leasing Specialist, I was able to assist in increasing and maintaining above 90% occupancy as well as implement new innovative ways to advance as a whole.