Experience

APIA

• Veterinary Services
• 200 - 300 Employee

• Customer Value Specialist

  • Aug 2020 - Present



I Love Cruising with Melissa

• Cruise Consultant

  • Feb 2020 - Present



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Administrative Lead

  • Mar 2019 - Oct 2019

  Ensuring agent schedules are accurately loaded, agents are available to work per policy and booking adjustments are made per booking credit guidelines. Contributing significantly to overall success of the consumer sales team by training and developing employee compliance by using various reports to measure the following; time management including special projects, personal other, overtime and missed meals. Key responsibilities include processing pre approved sick/personal/annual leave, schedule and coordinate team meetings and one on ones, and check reporting and ensure agents are eligible for booking creditation as well as implementing new team processes and procedures

• Cruise Holiday Planner & Support Specialist

  • May 2018 - Mar 2019

  Maintaining a repeat customer base while providing sales and service. Continuous and on the job support for the rest of the team assisting with daily questions, system queries, booking issues, general guidance and training. Other key responsibilities included quoting, booking and servicing cruise holidays, daily assistance and support for a group of up to 10 CHP’s and assisting manager to achieve team targets and goals.

• Cruise Holiday Planner

  • Feb 2016 - May 2018

  This outbound sales role involved contacting warm leads. Building rapport with new and repeat guests and providing them with extensive product knowledge, customer service and putting together their dream cruise holiday package. Key Responsibilities included quoting, selling and booking cruise holidays, providing sales and customer service to new and existing guests and achieving set KPI’s of dials, emails, bookings and revenue.



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Jun 2013 - Feb 2016

  Demonstrating customer service and sales skills with a complex knowledge of booking software to package and sell international and domestic holidays. Key responsibilities include quoting and selling cruise, flights and land packages, upselling comprehensive travel insurance and achieving individual and team targets Demonstrating customer service and sales skills with a complex knowledge of booking software to package and sell international and domestic holidays. Key responsibilities include quoting and selling cruise, flights and land packages, upselling comprehensive travel insurance and achieving individual and team targets



Specialty Fashion Group

• Australia
• Retail Apparel and Fashion
• 100 - 200 Employee

• Retail Sales Consultant

  • Jun 2008 - Jun 2013