Sales Operations Executive

• Mar 2023 - Present

Sales Support Manager (Commercial Operations)

• Jul 2020 - Mar 2023

I moved to the Commercial Operations team under the Sales Support channel in July 2020 as a Sales Facilitation Coordinator, and took over manager responsibilities in August 2021. ♦ Responsible for managing and processing commercial sales assistance and dealer reimbursement (>100 million). ♦ SME in developing new ways of working and identifying process improvements, leading to higher efficiency. ♦ Liaison between dealers, sales team, corporate colleagues, IT, Volvo NRV plant, and logistics to collaborate with improved engagement cross-functionally. ♦ Focused on a multi-faceted approach for customer satisfaction and problem resolution through the direct support provided to dealers, customers, and our US and Canada sales team. ♦ Managed implementation and development of the VTNA Warranty Registration Power BI report and led training sessions. ♦ Responsible for updating Sales Policy communication bulletins to be used by VTNA Dealer Network. ♦ Performed month-end reporting for YTD warranty registrations, inventory, orderboard, return to stocks, and financial data. ♦ Conducted governance over corporate inventory to achieve corporate approved inventory levels including promoting, invoicing, and delivery to VTNA Dealer Network. ♦ Responsible for tracking and assisting in administration of demo programs. ♦ Managed and owned the corporate repurchase process. ♦ Ordered/setup equipment and managed onboarding processes for new hires in the VTNA Sales/Commercial Operations organization. Show less

Executive Assistant to Senior Vice President of Sales, US & Canada

• Feb 2018 - Jul 2020

♦ Provided support to VTNA Senior Vice President of Sales, VP National Accounts, VP National Leasing, US Regional VPs, and the Canadian Managing Director. ♦ Executed various administrative tasks, including travel arrangements (domestic/international), scheduling meetings, calendar management, corporate communications, catering, logistical planning, and other correspondence for senior leadership. ♦ Organized regional meetings, quarterly Dealer Council events, and managed detailed agendas for major trucking conferences such as ATA, NACV, ACT Expo, Sales Summit, and ATD. ♦ Prepared VP expense reports and audited sales team reports to ensure budget guardrails were followed. ♦ Developed PowerPoint presentation material, agendas, and generated ad-hoc reports for corporate sales meetings. ♦ Supported US and Canada sales team (>45 people) as a liaison between various departments to swiftly resolve issues and provide support. ♦ Conducted training on Salesforce, Chrome River, and new Volvo policies. ♦ Set up new hires and managed onboarding processes for Sales employees. ♦ Upheld confidentiality governance standards across all communication and documentation platforms. Show less

Human Resources Assistant (6-month contract)

• Sep 2017 - Feb 2018

Hired on as a temp employee for Culp as a HR Assistant to support the HR team on projects during their HRIS/payroll system change. ♦ Assisted in HR functions and provided administrative/clerical support to the HR Manager. ♦ Processed biweekly/monthly payrolls and maintained employee payroll files. ♦ Verified I-9 documentation, maintained files for audits, and tracked expiration dates on documentation. ♦ Aided in developing employee culture events. ♦ Assisted with recruitment and interview processes. ♦ Assisted employees with benefit inquiries and organized benefits files. ♦ Prepared/processed personnel action forms. ♦ Maintained governance on time sheets to ensure time keeping procedures were followed. Show less

Merchandising Specialist for Men's Mass Jeans

• Jul 2015 - Apr 2017

♦ Proficient in Adobe Creative Suite and Microsoft Office Suite.♦ Created CADs for key accounts (Amazon, Target, Walmart, Shopko, Meijer, and Ross).♦ Reviewed product packaging for accuracy (trim details, ticketing, and shade band).♦ Participated in seasonal design meetings and assisted in streamlining the prototype creation process. ♦ Responsible for all sample organization, maintenance, and distribution.♦ Constructed product reports showcasing seasonal assortments for seven retail accounts. ♦ Participated in seasonal trend shopping and created market analysis reports of our mass retailers.♦ Coordinated training sessions for the men’s team on Adobe Illustrator/Photoshop and Microsoft updates. ♦ Created training manuals including documentation of key processes to aid teammates and future hires. ♦ Managed e-commerce needs for Walmart and Wrangler including producing web copy, communicating product information, providing samples for photo shoots, and monitoring sales and reviews.♦ Served as a lead representative for a campus innovation project to centralize garment storage across all merchandising segments. Show less

Human Resources Talent and Development Intern

• Feb 2014 - Jul 2015

During my year long HR internship with VF Jeanswear, I was heavily involved in helping design, market, facilitate and coordinate training and employee welfare events. In addition, I successfully completed a rigorous training workshop to gain my Development Dimensions International (DDI) Facilitator Certification. It provides the opportunity to facilitate over 50 courses ranging from: Leadership & Workforce Development, Performance Management, Communication, and Selection & Assessment. Additional experience includes: ♦ Created, organized, and delivered presentations at our quarterly corporate meetings and service award events. ♦ Facilitated Workday training courses for over 50 employees.♦ Executed the first VF Jeanswear Fashion Show to promote product education, which resulted in 93% of attendees desiring to see the event again. ♦ Designed the first HR Portal SharePoint Site, which housed training and development, internal job postings, wellness information, employee recognition, etc.♦ Constructed the first Volunteer Fair Day with 25 non-profit organizations attending.♦ Developed Career Exploration Day, to foster career education and increased collaboration between functions.♦ Coordinated with vendors to set up training courses for associates.♦ Supported incoming employees through the new hire orientation process.♦ Distributed VF 100, Under the Radar, and Above & Beyond service awards to employees. Show less

HR Intern

• May 2013 - Feb 2014

My role as an HR intern at Epes was focused on creating, organizing, and facilitating current and new culture initiatives. ♦ Assisted with new hire orientations, interviews, background checks, drug screenings, and aided in hiring decisions. ♦ Led our Culture Committee team in program/event development. ♦ Increased employee engagement through innovative ideas for employee welfare events. ♦ Created new hire binders and information packets. ♦ Organized personnel and new hire forms. ♦ Verified legal employment status through E-Verify. ♦ Evaluated quality and control for personnel insurance claims. ♦ Updated PTO and other personnel documentation. Show less

Hair Stylist/Makeup Artist

• Oct 2011 - Jun 2012

♦ Trained employees to advance in our Assistant Program ♦ Engaged with customers to address problems with quick resolutions resulting in increased satisfaction ♦ Displayed exceptional customer service skills by keeping the consumers needs first and foremost ♦ Achieved sale goals in a high pressure and fast paced environment ♦ Consulted with clients to understand specific needs to execute during the visit ♦ Trained employees to advance in our Assistant Program ♦ Engaged with customers to address problems with quick resolutions resulting in increased satisfaction ♦ Displayed exceptional customer service skills by keeping the consumers needs first and foremost ♦ Achieved sale goals in a high pressure and fast paced environment ♦ Consulted with clients to understand specific needs to execute during the visit